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• (Redirected) Terrible Customer Service-Assistance is requested

  I ordered a TV last week and he received Monday.  The box was damaged.  I sent an email to Dell and I have yet to receive a response.  I was on a chat session where I had to wait 1 hour, automated message came this Department was closed.  I called Dell was put on hold for an hour, automated message came out counseling dept has been closed.  I opened an another chat session, expected and told me that I couldn't be helped I would need to call.

  Yesterday I called again expected waiting for 55 minutes to transfer the sick people who would be able to help me.  I specifically asked if there would be another downtime and I was told that because it was an internal transfer, it would be wait times do not at all.  I was also told the Rep, which I did not understand, he would wait on the line with me.  I agreed to be transferred and it put my call in queue to wait only 2 hours and no one answered.

  I ask a return phone call as soon as possible because I have will report to DELL for the better business bureau.  I understand that we are in the holiday season and I don't mind waiting, but I'm in the race and nobody seems to care. I have not ordered from Dell for quite awhile and now I remember why, terrible customer service. Very disappointed.

  Hi espinosafamily,

  I'm sorry you have problems. Please repost this in our customer of the help forum.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• (Redirected) Terrible customer service

  Can I ask what the point provide addresses of e-mail of support order if no ONE responds to customer emails? My order for a Dell XPS 8900 is at a standstill "In Production". It's the delivery date is November 2, 2015 depending on the status of my order. I sent order support, ask questions about the delay and is not answered after a week! I need the PC for work and cannot wait indefinitely. If my order is not going to ship, I want to know why and I don't have to chase you for the information. It should be available to your customers if you can't deliver on time. It is not ridiculous and I'm furious.

  Hi vbcbnt,

  Please repost this in the customer forum help.

  http://en.community.Dell.com/support-forums/customercare/#pi40817=1

• The customer service is terrible!  A person from the United States would be useful!

  I'm having problems of double-billing and have taken several steps to try to resolve.  Here's my situation:

  Last year, I tried to cancel my Creative Cloud student and teacher edition (a year) because I really only used Lightroom and Photoshop.  They wouldn't let me because he had auto-renouvelé the day before and I have to pay the $100 cancellation fee.  Very well, very well.  I put on my calendar this year and called before the renewed contract.  I called on October 6, and the renewal date was October 8.  I wanted to cancel the creative cloud account and switch to the account of photography and Lightroom cheapest.  The girl on the phone (in India of course) stated that she had changed my plan and it would be $10.81 per month.  The same day I received a credit of $1.44 I thought that must be the day remaining on my contract.  The following day, on 7 October, I was charged $ 10.81.  Well... great.  Or not.  A week later, I noticed that I was charged $32,46 ALSO on October 8.  I tried to call but gave up in frustration and thought that maybe they would itself.  I forgot it.  November and December I loaded $ 10.81 the 6 and $32.46 the 8th of each month.

  
  

  Steps, I took over the last month:
  

  • I was chatting online with someone who was less intelligent, barely spoke English, or wasn't human for more than 30 minutes without success.  They said they were climbing my case.
  • I made two phone calls, both of which lasted more than an hour and took place with someone in India.  Both were exercises in frustration, but at the end of it, I was assured that my double amount charged and mistakes in my account would be corrected.  I repeated it to the last representative, I talked to three times to confirm that we have had the same understanding.  They credited $32.46 x 2 within 48 hours and they would make sure no charges more doesn't crossed for the incorrect amount.  Instead, I was charged twice for December.
  • Today, (almost two weeks later?)  I get an email that said that my problem is solved and they have me $10.81 credited twice.  My case is closed and there is an e-mail address that does not allow for answers.

  Are you freaking kidding me?  I'm ready to pull my hair never love.  I need to talk to someone and get this resolved properly soon or I'll just call my Bank and denies all the charges.  I'm usually a lot of patience, but who has time to deal with their customer service.  Maybe that's what they count?  Well, that's just crap.

  Considering how many cool Adobe for their services and the terrible customer service they provide, I regret the consciousness that would not allow me to do what my friends did and just use a boot leg copy.  Now I understand them better.  There is no excuse for the terrible customer service options, or the inability to speak with someone in the same country when you have a billing issue.

  After reading some other posts here I hope it will be effective to get a contact that will be really useful in the resolution of my case.  If not, complain to the Bank will be the way to go or possibly class action research.

  My apologies, I have repaid that too.

  Thank you

  Stéphane

• Customer service terrible to try to unblock the account via Live Chat

  Several months ago, my account has been hijacked by someone in Taiwan. Skype credit has been purchased and the pirate air started making phone calls. Fortunately, I took this activity from the outset, with recipes by e-mail and has managed to avoid further abuse with a change of password quickly. I followed its use for a while, it's been a few months now and all seems well again. However, it seems that my account is suspended. Not much, given a reasonable answer I reported the diversion of Service account customer, and it seems easy to fix via Live Chat. Boy I was wrong.

  I spent twenty minutes the cat in the round with a customer service representative, who insisted that I provide responses to the seven questions, the right answers, one of which is simply not possible for me to answer.

  Seventh question request I appoint FIVE people who are on my list of contacts. My problem is that my contact list is only three people deep. I'll be honest, I mostly don't use Skype to Facebook Chat integration, any other conatcts are always added to the length of my conversation with them. I literally can't answer this question correctly. Customer service telling me that without this response that they cannot help me is not useful at all, they react so robotic when I ask how to work around the problem that my contact list contains three names, claiming again to answer questions accurately will result in a permanent suspension of my account. Is not helpful in the slightest.

  In addition, they also want the month and year on my initial sign of Skype services? I have no idea. I use Skype for years, since it is in BETA, if my memory is good. I tried to search my profile, but I find this information? I mean who remembers the exact date they joined Gmail? Or Facebook? Sign up for web services all the time and I certainly never write down details about the dates for future safety violations.

  It is very obvious that my account has been hacked, my position jumped from the United Kingdom to Taiwan with a sudden flurry of activity before a change of password that brought to a halt and a return to the usual use of the service. Isn't there a more sympathetic way customer to deal with this problem asking me to remember the details of years ago?

  Thanks to the hump, I thought I should post an update on this situation, because of the fact that I finally found a fix.

  I recently signed up for Office 365. One of the advantages of this service is free Skype minutes each month. Another is access to a higher level of customer support from Microsoft themselves, which allows you to bypass the REPS of Skype once I mentioned my questions to a representative of Microsoft, they have solved my problems, literally within sixty seconds, without the need for a ridiculous of identity verification amount, once I reminded them how much to invest in their services on a monthly basis. They really could have more useful to maintain my subscription. So finally after more than 18 months, I once more full access to my Skype account.

  In short, Skype customer service is terrible and the script function, while Microsoft is inhabited by beings real humans who you can have a conversation with, reason with. If possible, seek out them, especially if you are a customer who pays for anything (Xbox Live, Office 365, etc...).

• The customer service is terrible.  Can someone answer the simplest questions?

  The customer service is terrible.  Can someone answer the simplest questions?

  Here's how to get this shortcut.  With respect to offline behavior, disconnect your Internet connection and see how it goes before go you on the field.

  

• complaints - HP CUSTOMER SERVICE IS INEPT AND BORDERLINE INTENTIONAL in THEIR INCOMPETENCE

  I bought an Envy mi office at end of 2014 Feb 27 ".  I've been infected will malware2 weeks and of course HP won't send you to 10 cent DVD so that you can reinstall the OS.  They want you to rely on the use of the recovery partition, which btw is one of the first things that infected so that there is persistence of malware, but it is neither here not there.  10/03/14 I called HP customer service who is somewhere in the Middle East and spent 45 minutes on the phone have transferred around until finally I had to short and just say "I need a new DVD with Windows 8, YOU UNDERSTAND?"  Finally got a woman in a tone "I'll do you a favor," saying that she will send me a disk free of charge and 1 day provides $ 27 in taxes and the cost of shipping software, I already bought a license for.

  3/11 is delivered without disc, but I think it was late in the day the 10 when I called for the benefit of the doubt, I'll wait until tomorrow.

  3/12 does not come I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be shipped tomorrow.

  3/13 does not come I call spend 50 minutes on the phone transferred, transferred,  Then I told myself that it was not delivered because I did not pay for it.  Really? ! ? ! ?  They changed their tone when I said that I had a confirmation email with costs and expected ship dates... then it becomes again the familiar... sir we will raise it (whatever that means) and it will be shipped tomorrow.

  3/14 is not I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be delivered today, you'll get it Saturday (not yet sure if FedEx not Sats, but ok, I'll wait)

  3/17 STILL NOT HERE.  I call customer support waiting for 20 minutes before all the choice.  Spend 40 minutes on the phone and even to give my ticket number, she cannot say and can't find the agent out by calling or by looking at his computer whether or not he even DELIVERED and she tried to pass off as "we only tech support.  I hung up at this stage.

  If I connect to my page "Check your status" it still has not changed since delivery was estimated at the 12th.  I have always informed people in the past to avoid HP because of their history of poor quality.  However, in the spirit of the 2nd chances I bought this expensive computer AND THE SOFTWARE THAT GOES WITH IT.  The computer has been great.  I've sung his praises.  HP, I want to cuss and scream, but he won't do anything good.  You have the ABSOLUTE worst customer service I have ever dealt with.  As a CISSP I delt with / do deal with countless companies providers and end-user-oriented... Dell, Nortel/Avaya, D Link, ZyXEL, Cisco, Juniper, the list is endless.  You people seem to be incompentent and it seems as if you're trying to make it so difficult that you just hope that I go.  I can't express in words it's terrible experience this has been for me as a consumer, the money I spent on the product, the time I spent literally hours on the phone with the guy, while I lost, time and cost you hours of time to the CS (lol hardly) representatives are not doing their job , and now the time I'll sink into hashtags twitter for HP haters, forum messages to stick this bad press very general and assignment, you will get me to my personal and professional classmates.

  Hi @millerl ,

  I have sent an escalation for your question and check your private message from an employee of HP to reach out for you.

  Best,

  Russ

• So, what does take to get a Sandisk customer service?

  I write here out of pure frustration, and Yes, I'm evacuation.

  6 days ago, I had a 480 GB Ultra II failure.  After a days worth of troubleshooting, all results pointing to the unit, otherwise, I presented a request of RMA to Sandisk (drive purchased 30 November 2015, so it's certainly under warranty).

  For the last 5 days, he has been nothing else but behind the emails, asking for answers and information that were all in the original application of the RMA.   So what - this with Sandisk!  Play this stupid game of email tag, hoping that someone will feel frustrated and give up on a warranty issue, rather that issue the RMA and substitute an SSD has failed?

  It was my first foray in to buy or use a Sandisk SSD (all other SSD I own are Samsung or Intel... in fact this Ultra II is the SSD I just never had that failed), and the customer service horrible I got so lean toward never own another product Sandisk.

  Is there a "trick" to get a replacement with Sandisk unit... I have never had this kind customer terrible service and support with any RMA, any other company.

  Hello MTBlades,

  I spoke with the SanDisk RMA team today and your replacement will be available today with UPS 2 days delivery. You will receive tracking information once the product is delivered.

  The Forum Admin

  slotmonsta

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments

• Apple Store customer service

  Hello guys

  I don't know or think it's the right place to post something like these excuse then me to do.

  What happens to the Apple Store Customer Service in other countries? When they began to treat customers as a usual business, when they began to behave like any other low-profile business?

  Today, I arrived at the Apple Store in the Mexico, one in the World Trade Center. I was there at 21:03, they closed at 21:00. There were plenty of people inside the store, so I asked them if they could open the store a few seconds because I wanted to buy 12.9 Inc. iPad Pro and some accessories with it. The answer is a no firmly, we close at 09:00. My plane leaves tomorrow so I guess I won't have one for travel.

  I have if you were better than that.

  Bests

  Andrés Varela

  I bet the store manager were you would spend so much money

  Comments - Apple Store - Apple

• Do not trust iCloud re. recovery (or Apple customer service)

  Hi all, just to share my story in case it helps - that is, to convince someone to create their own backup of data iCloud, or use a different service altogether (Dropbox).

  I created my own folders in iCloud via Finder & used this system for 9 months, between 2 computers & 2 iOS devices, without problem.

  Creating space on my iPhone and try to remove space elusive 'Documents & data' pigs shown there in iTunes, it seems to me you remove these user created folders to iCloud.  (Summer with only one right to: I did not delete files or individual files)

  I haven't checked iCloud until 3 days later, and the records have simply disappeared.  They were not recoverable by me (on iCloud > advanced > retrieve), nor, apparently, by Apple.

  First customer service person simply said they were gone, we cannot do anything.

  After climbing, the next two seemed to try to help by creating an interface with engineering, but always the same answer, even after providing the names of the missing folders and files, etc.   It felt a bit like Good Cop / Bad Cop.  I never had the feeling that the genie has really want to try to understand and solve this problem.

  Last 2 customer care people were abrupt and unnecessary.

  I asked for the data to retrieve, but also for an explanation of how this could happen, so that I can be comfortable with the system again.  They were very short, in the sense of "it is what it is, user attention, do not rely on iCloud to recover files, create your own backups.

  I don't mean to abdicate the responsibility to create my own backups, but their lack of ability to retrieve these files, 4 days later, and their lack of ability and willingness to understand what happened and explain how to avoid what is happening once again, were very off-putting.

  I was a big fan of Apple for more than a decade, but with this kind of service, with new versions of the applications actually losing features, etcetera, I look around other options.  This isn't the same Apple that I started with.  It's a shame.

  Wish you all the best experiences!

  Backup of your data is your decision, not Apple, not backup this is stupid.

• Where in the world hide "Customer Service?

  That's it - how can I contact the Customer Service - I don't see any button or the point on data access pages

  I think that support is as close as you get, if you have a question about fixing a problem. What is your question?

• Dead pixel and no to the Brazil customer service

  I have a Apple Watch sport that I use frequently during race/market/bike activities.

  Its pixels become black without color (as if he's dead).

  I try the service customer who says that I have TO plan once in the Apple Web site, but there is no available time. I tried to program for a month and not so far time.

  I had a bad time with licensed here and I don't want that as a solution.

  Do you have problems with the customer service to the Brazil? It *, this is worse than the Microsoft customer. How is it? Where do you errors in the service the customer the Brazil? Can someone help me with this issue?

  Thank you

  Hello

  I'm afraid that no one here can help you.

  You don't talk to Apple here - it is a community of support based on the user.

  Instead, you will need to contact the Apple Support for the Brazil:

  http://www.Apple.com/br/support/watch/contact/

• How can recover my Skype account when the customer service is not response yet in 24 hours?

  Dear friend,

  I can not connect to my Skype account, but I changed the password. I contacted Skype customer service and signed a form. The customer service said I would reply with 24 hours. But I still don't respond after a day still.

  I'm really worried. I don't know how long it will take to recover my account. I always use the email that I use to record the Skype account. But I remember the memory register information.

  What should I do? Just wait? I need my Skype account to communicate with my clients. I can lose my job if I lose my Skype account. Please, a good man trying to help me.

  Thank you very much. I hope you all the best.

  Aaron

  God bless you. Skype customer service are very nice. They helped me recover my account. All hope so be patience with these Gentiles. Good luck.