Save on scanning failure

I'm used to be able to scan.  Suddenly, I get a message error on top that says failure to save and slot it says General error.  Someone at - it ideas?

Hello Junderberg,

The error message is displayed on PC or printer when you try to scan.

If the error is displayed on the screen of the PRINTER, then unplug the power cord from the back of the printer, so that the printer is turned on. Wait for 60 seconds and then plug in the power cord. Then try scanning. It should work.

If the error is on the PC, then try the steps below

  • Press CTRL + D to go to the desktop, then
  • Press CTRL + R to access the window RUN and type folder and press OK.
  • TEMPORARY folder will be displayed, delete the contents of this folder.
  • Restart the PC.
  • Now, try to scan.

Tags: HP Printers

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