Scan network diverts the mouse's USB port

An MFP HP Color LaserJet 6040f network sends the scanned documents by e-mail in MS Outlook to a work station #AKD of 722EA WB HP networking with Windows XP SP3.  Not always, but sometimes the USB mouse stops working when is electronic mail and must be connected to another USB port. I tried a few times in a row, and whenever I had to plug my mouse into a new USB port (not all previous).  Fortunately, we have more than 4 USB ports available.  What can cause this problem?  It seems as if a software USB port assignment are taken hostage by the software of the scanner and reinterpreted as a port for the transmission of electronic mail.  Restart returns things to normal, but I wonder what other than getting a mouse PS/2, or rely on return to normal for most of the time.

Hello

1. have you you can all changes on the computer before this problem?

Step 1: Try to uninstall and reinstall all USB controllers and check.

To remove and reinstall all USB controllers, follow these steps:

a. Click Start, type sysdm.cpl in the Open box and then click OK.
b. click on the Hardware tab.
c. click the Device Manager button.
d. expand Bus USB controllers.
e. right click on each device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
f. restart the computer and reinstall the USB controllers. (Restart the computer will install the USB drivers automatically.)
g. plug in the removable USB storage device and perform a test to ensure that the problem is solved.

Step 2: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.
Reference:

Using the event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true

Understanding of event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

Procedure to view and manage event logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427

Tags: Windows

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