Scan to email on my HP8500A

I would add to; delete; change the list of recipients of e-mail on the control panel of my HP8500A.  Get a message saying that the address book is full and cannot delete one of them.

It is a great feature - but need to update addresses.

Hello, in order to update the method easiest goes on your printer's built-in web server. If you already have or know how to get your printer's IP address, you can skip the next step.

1. go to the wireless in the upper corner of your printer and print a network configuration or a wireless test page. You should have an IP address that usually starts with 192.168 here.

2. put this IP address in the address bar of a web browser on your PC

3. along the top of this page click the scanning tab.

4. click on address book

5. in there, you should be able to delete and add new email addresses

Tags: HP Printers

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    Hello @twinec, greetings!

    Thank you for joining the Forums of HP Support! I came across the question you posted, and I want to help you with the best of my knowledge.

    You can try a manual DNS address assignment to fix most of the analysis of the questions by e-mail. Try the steps mentioned below and check:

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    See you soon

    Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

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    Hello

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    Hello

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    • What iOS version do you use? http://www.whatsmyos.com

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    Hello

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    For the last few days I am facing problems of scan to e-mail function. It gives me an error - "failed to connect to Web Services. "Confirm access to the internet and try again. I checked access to internet, is turned off and turned back on, but everything is fine, except that scanning to e-mail still does not work.

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    Welcome to the HP community!

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    1. on the front panel of the printer, press your up wireless icon

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    3. Select restore default network settings.

    4 turn on your printer.

    5. once it is initialized to save, press the wireless icon again.

    6. Select settings.

    7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.

    8. try to activate the web services again.

    Configure a manual DNS for your printer:

    You mentioned that you have already tried defining a manual DNS for your printer, DNS that you used. If you have not already tried so, I suggest to use primary like DNS 8.8.8.8 and 8.8.4.4 as the secondary DNS.

    If your web services connected, even if scanning to email does not work, you may need to reset the web services on the device.

    NOTE: Reset web services clears the custom email ePrint you have configured on your printer. Please be aware that if you have a personalized email ePrint, after doing this, you will need to configure again and will not be able to use the same address.

    1. press the Web Services button on the front panel.
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    4. press on the icon Web Services , once again on the printer and go through the installation process.

    5. once the web service has been activated again, try to configure your scan to E-mail

    Please reply to let me know if these measures have helped to solve your problem.

    Thanks for posting!

  • Photosmart 5520: Scan to email: server connection error 403 (with app and scan)

    I scanned to send several times than I can count, but a few days ago, I get nothing other than the error "connection server 403 error." I checked the forums and someone said to go into apps and download the application. It did not work. I rebooted and tried everything, which he expects. Yet, nothing. Is this error to do with something outside as the real servers HPs - or is this something internal that I can fix it? I went as far as I can without resetting to factory settings (which I am fearful because I recently had the country code has changed on this issue and do not want to return to the country of origin), someone has any suggestions other than what I've sifted through the forums already?

    Hey @fruitfly20,

    Welcome to the HP forums! I hope you enjoy your stay here.

    I understand that you have some problems with the scan to E-mail on your Photosmart 5520. I can help with that.

    We can try I couldn't see you is to remove and enable web services. To do:

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    I hope this helps and I hope you have a nice day!

  • Scan to email on Photosmart 7525

    Since the upgrade I can not scan to e-mail.  I can print, send by email to work ect... the printer is connected to the internet.  When I try to scan to e-mail I get an "unable to connect to web services. "Confirm access to the internet and try again message.

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    Changed the DNS and it has not always worked.  I tried to unplug, did not work.

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    Hey @twoz923,

    Thanks for posting in the Forum from HP Support.

    I understand that you are not able to scan to email using your 6520 HP Photosmart e-all-in-one printer.  I would like to help.  I have a few troubleshooting steps that can restore this feature.

    First of all, is your printer connected to your wireless network?

    • From the front of the printer, press the wireless icon -make sure that it displays an IP address indicating that you are connected to your network.  If so, proceed as described below, if you are not connected, click here to learn how to fix.

    Then, are your webservices enabled?

    • Front panel of the printer, press the icon shown in the image below:

    • If the printer displays an address [email protected], your Web services are enabled.  If this isn't the case, tap Activate Webservices and press OK to enable automatic updates.

    If you encounter a problem with the activation of the Web services, I recommend that you try to set a manual DNS address for your printer. Often, I find this useful step when working with printing and scanning to E-mail configurations.  It will strengthen the ability of your printer to make a secondary connection with your router.  My friend @PrintApper has asked the steps to set a manual DNS in a post on the Forum - click here to access and scroll down for 'E.      Set a manual IP/DNS server settings of your printer. "

    Once you have enabled Web services, tap the Scan icon to complete your analysis of the configuration of e-mail.

    Please let me know the result of your troubleshooting by responding to this post.  If you encounter other obstacles of installation I am always happy to help you.

    Have a great day and feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below, if I solved your problem.

    (edited for formatting)

  • HP ENVY 5530: Scan to email problem

    I have a problem of "scan to e-mail"

    Many worked yesterday, now it says "there was a problem connecting to the server.

    He sent me the code 'connect' e-mail - so a communication that happens...

    He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

    I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

    For example, HP has a mail server problem, solutions?

    Printer model: HP ENVY 5530

    Hey @lgstorbay,

    Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

    I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

    When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

    Here's how:

    * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

    • Front panel of the printer, arrow down and select Tools
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    If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

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    • In the submenu on the left, click Networking.
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    Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

    Thanks for posting in the Forum from HP Support.  Have a great day!

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