Scanning HP C4780 problem

Similar Questions

• HP Officejet pro 8600 more scan-to-Email problems

  Having a printer above, connected to my network through a static IP address. Interruption of the connection some time after the firewall on the pritner ago was accidentally tunred on and corrected cela by restoring the defaults on the printer control panel. Restored the connection via the EWS cnda wireless printing now laptop, PC and mobile devices all via the wireless.

  It, scan to e-mail settings are exactly as they were before the occurrence of the problem with the firewall (when they worked very well), but now do not work - EWS fails when he tries to test the parameters of ASNA to electronic mail. I use the standard server outbound smtp and port 25 as advised by my electronic internet/mail provider, but nothing helped.

  When I try to activate ePrint, I get a similar message: "unable to connect to the server.

  Is there something that I need to reset or reconfigure the printer?

  Concerning

  RedRoscoe

  Hello RedRoscoe,
  
  I would like to see if I can help with the Officejet Pro 8600 Plus scan to E-mail and Web Services questions. I think that the issues can be addresses by two steps, I hope.

  About scanning to E-mail, you can be blocked by the two-step verification. What is the email client that you want to activate the printer for, MSN, Gmail, etc.?

  Issues of Web Services, try to apply a manual DNS 209.244.0.3 & 209.244.0.4 to the printer's manual I.P address.

  See you soon,.

• HP ENVY 5530: Scan to email problem

  I have a problem of "scan to e-mail"

  Many worked yesterday, now it says "there was a problem connecting to the server.

  He sent me the code 'connect' e-mail - so a communication that happens...

  He repeats to me it is a problem of HP Server and forums keep instructing me to stop the 5530 WANT and reset the wireless hub - I did this 13 times already and he won't do something else that wasting time!

  I am able to print via Google Chrome Cloud Print, is not MY network problem, my printer connects every time my router wireless EA, no problem.

  For example, HP has a mail server problem, solutions?

  Printer model: HP ENVY 5530

  Hey @lgstorbay,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are unable to scan to email using your HP ENVY 5530 e-all-in-one printer.  I would like to work with you on this. I have some suggestions that could restore this functionality for you.

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here. In addition, you need to add your printer via Google Cloud Print, if you have completed this step. Click here for instructions.

  • Front panel of the printer, arrow down and select Tools
  • Select restore default

  Then touch the wireless icon, run the Wireless Setup Wizard to restore your network connection, and then tap the Webservices () and reactivate your webservices.

  If you are able to successfully reactivate your webservices, tap on the icon of your printer wireless () and make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP Photosmart 5524: scan to email problems

  I can not scan to e-mail (or access apps) of the printer itself. "Blue light" wifi is on, and I was able to print by sending documents by e-mail to the printer. Thus, the internet is certainly connected.

  I've used the scan to email successfully, but since I changed my internet provider I can't any longer.

  I'm working on a Mac OS (10.5.8) which is not supported by this printer (annoying that the Mac is not very old!)

  Any help much appreciated.

  Hello-

  Is there a way to solve this problem by removing the web services, reactivating it. This would however, you must obtain a new email address.

  You can also try to remove the app (scan to e-mail), and then reinstall it.

  Let me know if it works.

• scanning and copying problem

  Hi all

  I have an officejet pro 8600. He developed a failure when scanning and copying only. It prints very well. When scanning/copying in black and white I get only a series of black lines vertical, probably 100 or more, arranged like a bar code. When you use the color I get 3 or 4 vertical lines in cyan. I do not hear from the current page scanned/copied. I suspect the scanner itself is faulty, but any help would be received with gratitude.

  Thanks Steve

  Hi Steve.

  Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  Sorry to hear you have a problem with lines on your Scan and copy.  I got it exactly the same problem with this printer very and I could solve the problem by making a simple step. Now, this will sound a bit crazy and I hope you are open minded.  Plug the power cable directly into a wall... pretty crazy huh?  HP printers have already built in surge protector, and if you have connected it to a power supply/Strip bar, the printer will get all the power it needs to function properly. You are probably currently you are yourself, "Ive always had this printer connected to a strip/Bar and have never had any problems.  Well, let me tell you that you probably had issues with the printer that only they were issues that you would not notice.  Brightness, the screen feel slower, a little more time to get out of the way 'sleep'... that are just a few things that could took place in the Strip bar.  Just so you know I'm not send you smoke signals, this is a document that shows all the questions when it is connected to an uninterruptible power supply/Strip/surge protector power.  Now, if this does not resolve your problem, I need for you to let me know so that I can give you other possible fixes for this issue.

  I'm always here to help then feel free to write again.

  Thanks for your time Steve.  Let me know how make you out.

• McAfee will end not full scan-an unexpected problem occurred during scanning

  The analysis goes to 95% and then displays an error report: an unexpected problem occurred during your analysis.  Please click OK to return to the home page and then try to run the scan again.

  Hello

  As the issue is specifically related to McAfee I suggest you to post the question on the link provided below for assistance.

  https://community.McAfee.com/index.jspa

• scanning Officejet 5500 problem

  I have an Officejet 5500 and Win 7, 64 bit.  I do not fax mode. All this worked fine until yesterday.  I can print, scan and of the internet, but now when I want to scan to computer I get a message - "No. Scan Option, you need to install or run HP software for the feature. I ran the HP scan utilities and he said that there is a problem with the HP Scanner Twain. I uninstalled the JO 5500 program and then reinstalled and I still have the same problem. Somewhere, he says that maybe it's not a software problem, but a mechanical problem. Can anyone help?

  Hello again,

  I went to the page "Windows 7 update unable to install the driver." I don't know how I landed on this page, but I followed the instructions to the letter, and I think that it solve my problem.

  Thanks for all the help.

  Tom aka dog777.

• OfficeJet 6500 a scan E710a-f: problem with 6500 printer

  Since the installation of Yosemite on my Mac, I could not use the scan on my 6500 printer.  The printer screen displays the message "the connection to the computer is down OR the HP scanning application cannot detect the OCR software. Check the computer for more details".  The connection to the computer is OK, because I can print from the Mac to the printer.  I tried to uninstall and reinstall the HP software, using the HP Web site.  The website directed me to install the Firmware update.  This does not solve the problem.

  In addition, since the HP software uninstalling and installing the new firmware, the utility function of HP is no longer available for me.

  Hi there @jateach

  Welcome back, I hope you're well

  There is no full feature software and driver available for your printer on 10.10, reason for which you do not have the HP scan features you probably used to have before going to Yosemite.

  You must use other methods for analysis, see the link below and the image of the screen to show you where to look:

  Install a printer driver Mac using Apple Software Update

  

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• OfficeJet 7500 E910: OfficeJet 7500 E910 scan to computer problems

  In the utility software of HP, I go to the screen below. I click on the small box to activate the scan of the computer. It will take a second, and then become green and indicates that it is enabled. If I then press 'All settings' or leave this page and then return to the analysis to the computer settings, it is no longer enabled.

  I deleted the printer, restarted the computer, and did all the updates of the software. I have nothing seems to correct this problem. Before that, I had it enabled, it worked fine for a few months then it is gray as an option, does not let me choose enable scan of the computer. Now the problem described above occurs.

  Any advice?

  

  Hi @Gemini02,.

  Thanks for the suggestion. Although I do not have an anti-virus that blocks, and it was not the error I received.

  I have managed to solve myself today, by removing all the library files, reinstall the drivers, restart my computer and restart the printer. Some templates and other reels.

  Thank you.

• Scanning Photosmart 7510 problem

  My Photosmart 7510 worked fine for six months or so I've owned it. Recently however, my laptop stopped recognizing the 7510 scanner, although the impression was very good. After having tried in vain a few things, I deleted all the driver from HP and other software and it reinstalled from the CD, but the problem persisted. I worked through the guide installation failure MSI 1603 HP, including downloading of new versions of drivers and other software, and everything has worked fine until it is returned to normal startup in msconfig and restarted the laptop, how the scanner is not found again.

  I run Windows 7 and connect with the wireless printer.

  I guess that something in the startup is interfering with the communication scanner, resulting perhaps an update from Microsoft.

  Any help would be appreciated.

  Welcome to the Forums of HP Chris170,

  I see by your post that the scan has stopped working. To turn off the startup items, it started working again.
  I can help you with this problem.

  The cause would be a program that runs in the background.

  Try with the Antivirus Scanning software off to remove the cause.

  Then you can go into the msconfig for Startup tab and just activate a few elements at a time and try to scan the image. In this way, you can leave the problem not controlled. But your time will help.

  For my part, I turn off everything but my Antivirus software in the msconfig. Speeds up the computer also.

  If you need help, let me know.

  Good day!
  Thank you.

• Photosmart 5520: Photosmart 5520 scan to computer problems

  Scan of the computer decided not to work. I reloaded the drivers (including the latest HP - inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg) without success. I tried to delete the printer and start again. The printer print wireless without a problem and I scan the computer successfully. The network connection is fine. When I went through the installation program, it tells me "a critical error has occurred. Please restart the application and try again". When I try to activate the scan to computer, I get a communication error "unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device. "even if there is a wireless communication between the desktop computer and printer.

  Any other suggestions? Is there a specific driver of El Capitan (OS 10.11)?

  Hi @AdrianCouani,

  I think we need to adopt a different approach and perform an uninstall more complete.

  I know that you have completed some of these steps already, but it is important that complete us the steps in the order presented.  Please follow the steps below and let me know the results of your efforts:

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some files described in the following steps may be found, if you can't find one of the files or folders on your computer, do not be alarmed.

   

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• scan wireless 6600 problem

  My 6600 has worked well with my Dell Windows 8, but had a problem requiring technical assistance to remove viruses, etc..  The printer now works with the radio, but the scanner to the computer function indicates that the computer does not recognize it.

  Hi twreck,.

  You can activate the scan of the computer by opening the Printer Wizard, then choosing manage the scan to the computer. Here are some images that might help.

  

  

  If you have problems opening the Printer Wizard, you can find the icon of the printer on the desktop or click Start > all programs > HP folder? the Officejet 6600 folder, then find the icon of the printer here.

  I hope this helps.

• HP Photosmart C4780: problems to reinstall my printer.

  My computer (Windows 7, 64-bit) showed that I had a major update for my printer (Photosmart C4780) HP. I installed the update, but it failed near the end. Thus, the Installer removed all printer software because it has not ended.

  I tried to re - install this printer all day, but no matter what it will fail because no driver was found, even if I download it directly from the Web site: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3794...

  After that, I get a "fatal error", which causes the interruption of installation, then uninstall all the software again.

  I followed the advice on the support pages and remain to be resolved this problem. I've also included pictures of mistakes just in case it is useful:

  No driver found: http://i.imgur.com/t5suTFj.png

  Fatal error: http://i.imgur.com/3wblqLe.png

  If anyone has any suggestions, it would be greatly appreciated.

  I don't know what I did differently this time, but I finally got this printer to install. I wish I could give a better solution in case others are facing a similar problem. However, I honestly have nothing to say apart from all uninstall and install and then again using the HP printer Installation Wizard.

• HP Photosmart C4780 problem with WiFi connection and firewall

  Hello

  I'm trying to connect my HP Photosmart C4780 to my network at home.

  Whenever I try to set up my printer to my wireless network, I get the following HP Network Diagnostics Error Message:

  Problems may exist with functions of the network printer.  Please try to solve the problem, and then click Retry, or click next to continue.  See below for details.

  Your printer is unable to communicate with your printer at 192.168.1.69.  This can be the result of firewall software.  If you use a software firewall check that the 427 UDP port is unlocked for the incoming and outgoing traffic.

  Your PC cannot communicate with your printer at address 192.168.1.69.  Check all cable connections.  Make sure the printer and the PC and the router are powered on and connected to the network.

  MY REQUEST - I have AVG 2011 software installed on my laptop which I assume security contains a firewall.  But I don't know how to "check that the 427 UDP port is unlocked for the incoming and outgoing traffic".  How can I do this?

  I only am not a tech expert so would like as much help as possible with that at the moment I can't use my printer because it keps showing offline.

  Thank you very much

  Brilliant, Yes, thank you, that did the trick!