Scanning issue

Similar Questions

• LaserJet M1536 printing and scanning Issues (cable network)

  Good,

  So I have a LaserJet M1536 I installed the drivers on my computer to WIndows 7 (64-bit). It worked fine for printing until last night and I can't for the life of me it works again.

  I have the computer plugged into the network, and it worked until I tried to scan a document. It would not work, and then after that nothing would print. The e-print on a mobile device will work but not from my windows machine. I tried to run the doctore scan and it says everything is working.

  I then uninstalled the drivers and I downloaded the latest version of the HP technical support.  Still doesn't solve it.

  After that, I have disabled the firewall on the computer (the windows firewall and the firewall that comes with my suite Norton anti-virus. Still no luck.

  I restarted the printer, my PC, my network (modem and router) several times.

  Is someone can you please help me solve my problem, because it is really holds my productivity and I spend a lot of time on this issue.

  What I am doing wrong? The only thing I have not tried is assign a static IP address to the printer.

  

  Thanks for letting me know TFroehlichIII.

  What type of router you use, or you use a server like the one mentioned post?

  When you add the printer port, must be a TCP/IP port.

  I have a few other things you can try.

  Power cycle the router, restart the computer, then on the printer.

  Check the IP address, to ensure that it is the same thing.

  Then run the Add Printer Wizard.

  You can always restore your computer to an earlier era where everything was working properly. It could be a Windows Update or a router that has caused this problem.

  For Windows 7 system restore.

  How to refresh, reset or restore your PC on Windows 8.

  If the problem persists, I recommend to call the HP Technical Support for assistance. They can remotely to your computer and see more of what's going on. Call the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number. Contact HP worldwide.

  Let me know the results.

  Thank you.

• HP Photosmart Plus B209a-m scanning issue

  I use this printer for years and it's always worked fine except the wireless part didn't work.  I decided to re - install the CD and it still does not (which I don't care) but now when I use the analysis feature I get an error message "the program cannot find any available destination to which the scans can be sent.  It will scan a TIF image, but I need a PDF analysis.  I use Windows 7 and the printer was connected to my computer via a USB cable.  I tried to reinstall the CD twice and reboot the computer, disconnect the printer and nothing works.  Any help would be greatly appreciated.

  Hi ttricia!

  Thanks a lot for responding with this information.

  I would like for you to look at and try some measures that have been validated by a Microsoft Support Engineer (Vijay B) in the link below. The steps should help you fix the Package Windows Installer 1722 error you found during installation. Then try to run Setup again.

  1722.there error is a problem with this windows package install

  Have a great weekend

• HP All in One Photosmart C7280 scan issue with Snow Leopard

  Hello

  I bought my wife a new cool Mac mini. So it comes with Snow Leopard. We use it for our activities with an HP printer all in one Photosmart C7280. Unfortunately the scanner does not work. I did the mistack to install HP driver from the HP website and read after documentation of the HP Web site (probably like all users). So I decided to completely re-installed the machine (as it was new) and follow the installation procedure for HP who, to say that the pilot is coming up with Snow Leopard. After the new re - install, so I installed 10.6.1 patches and last HP driver from the site Web Apple as mentioned in the forum. (version 2.2)

  The printer is correctly detected, but there is no way mak it work the scanner on HP procedures. The scanner is not recognized at all, and the printer configuration window is not appearing the scanning tab as it is supposed to. It seems that the scan part it does not work in one.

  We love HP printer and it will be great to see it fixed.

  My network configuration is very simple:

  -192.168.0.176 is the IP address of the HP printer with 255.255.255.0 netmask

  -192.168.0.106 is the MacMini (3.1) IP address mask subnet even

  All connected using a router D-Link (5 ports).

  Printer/scan function works perfectly on our other Mac systems that are under Leopard. I tried to install Leopard on the new mac mini, but the installation DVD that we have (10.5.4) does not start successfully on the machine. We are so stuck.

  Any help really appreciated

  Jean-Marie

  Hello

  Good news, it worked. But I think that the problem came from the D-Link router that I used. Upnp has been set to allow, and it seems he mistook the discovery of the device. I proceed to turn off and the live showed you me overdrawn the printer on the network. I installed it, and the scanner has been recognized.

  If I turned my back to Activate Upnp, the scan function is dead. Thus, it probably is a problem of compatibility between the leopard to snow and this Protocol. What is strange, is that our whole system of leopard work with upnp enable or disable.

  Anyway thanks a lot for your help!

• HP Officejet Pro 6830: HP 6830 Scan Issues

  I just bought my 6830 and it prints well.  I just tried to scan for the first time (on computer) and had an error:

  One of these problems has occurred:

  The connection to the computer has been lost.  (Prints fine then no)

  The application of scanning the computer is currently in use (do not think)

  An OCR application is not installed on the computer.  (Don't know what it is)

  I had a HP Officejet before and it parsed correctly.  Do I need a new OCR application?  If Yes, where can I get it?

  Thanks for your help!
  Lori

  Hello

  Thank you for using the forum.  You can try the following:

  Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

  Hope that helps.

• HP Envy 4502: Wireless printing/scanning issues

  Hello

  I brought a new printer two weeks ago, it is a HP Envy 4502. It works very well and I have no real problem. I set up and connected to my wireless router to be able to print and scan wireless.

  There is a slight problem, when I turned on my printer it connects but when I try to print or scan, that he says that he can not connected, but on my printer there is a blue light to show that it is connected to the network. When this happens, I keep looking for networks again, re - connect to our, and then type the password and then when I go to scan or print it works fine. But I have to keep doing this. I put it up to our router and it connects very well... but it won't scan or print... I have to re - enter our password to get the printer to print or scan.

  Any guys help?

  Hello @Diana90!

  Thanks for getting back to me so fast!

  With the additional information that you have provided I'm sure I know what the problem is.

  Your printer is not like your computer, in the sense that it will not re - connect to your network automatically once it has lost connection. The printer technology isn't quite as sophisticated. The printer will be held right on the wireless settings that you entered and assume that it is still connected. If you disable the router off, the printer is always kept on the parameters he used before. He will not ask a new IP address once the router is switched on again.

  I hope that all makes sense.

  The good news is, you can solve the problem by simply turning off your printer front to turn off the router, and give then the router all the time needed for a start back up when you turn it on, before you turn on the printer.

  Hope this helps!

  Thanks again for posting!

  

• HP Deskjet Ink Advantage 2515 scanning issues

  I'm not able to click on the "scan a document or photo" to scan my documents but all other options can be clicked except this one. I have HP deskjet ink advantage 2515. My operating system is Windows8.

  Help, please.

  

  Hello

  Try following the steps below and check if this can help:

  http://support.HP.com/us-en/document/c03586087

  Please let me know of any difference,

  Shlomi

• HP 3522 printer/Scan issues

  I have a printer/scanner/copier HP 3522.  One of the reasons I bought it is because she would do duplex printing.  I also need a home scanner.  I have two problems with it.  I have a Macbook and Windows Office for mac 2011.

  1. while I do a double-sided printing in almost all programs, it does give me not this option in Microsoft Office.  I tried to download a new driver for the printer, nothing helps.  I cannot find any setting in Word to allow me to do duplex printing.  Any help?

  2. it seems that I can only scan one page at a time and he recorded in a single document.  It's problematic for long documents, and I can't find any information anywhere on this (including manual reading) I recently adequate for a document of 35 pages to someone and had to send 35 different accessories.  It seems absurd and I would not have bought it if I knew, I hope, just something miss me.  Help?

  Jravi, well I think I can help you!

  On the first question: from what you describe, it looks like a problem with MS Office.  If you cannot duplex of all the other places, the probable cause is in the program that you are using. As a general rule, when you are in the screenshot you can select the option of "Print on Both Sides" and as long as this feature is enabled in the advanced options on your printer properties, it should work. If this isn't the case, I would consider contacting MS for further assistance.

  On the second question, Yes, in your printer software when you scan you should be offered the opportunity to "Continue scanning" since you do not have an ADF. This feature is mainly used when scanning documents in PDF format. Also under Advanced options in the scan window, you can even choose to record all continuous PDFs in a series in a single document as well.

  I would like to know if this is the info you are looking for!
  

• HP C410a printer scan issues

  I have a HP C410a printer all-in-one.  I desperately need to scan documents on my computer.  When I try to scan from the printer, I get an error message that says: "problem of Scan.  Try to start the scan of the computer.  The problem is I do not have my HP printer icon on my desktop and do not know how to get it back, so I can not scan from my computer.  Help, please!

  Greetings!

  I think you are facing problems of digitization, this could be because of the printer SW is not available.

  Try to install the SW of the printer by using link below:

  First of all uninstall if incorrectly installed

  http://support.HP.com/us-en/document/c02259020

  Then, install

  http://support.HP.com/us-en/document/c01952985

• Office Jet Pro 8600 Plus scanning issues

  I had my Office Jet Pro 8600 more for a few months and have been scanning a pretty good volume without problems.  Now, I have what I believe to be a their material.  That's the problem.  I'm getting random LARGE band (broad sense) about 1/2 to 3/4 inch of black, gray, or white streaks down the pages.  I had the problem of cleaning so I cleaned everything, always there, but not every time.  So I raised the lid and set the paper on the glass, guess what still there.  So now I know that it is NOT a problem of cleaning.  Switch papers, always there.  Is not a problem of cleaning, not a charger problems, not paper I'm scanning.  At this point, the only thing I can think is that some of the scanning light is on the fritz.  It seems to do better after a rest and as I said it comes and goes.  Any ideas anyone?   I think that this could be a problem of default.  Please let me know.

  Hey Boefixepa,

  If the printer is to give you a black line when scanning/copying with the ADF and flat, then I would hazard a guess that the printer is connected to a surge protector.  If so, then try the following steps.

  * Unplug the printer while on

  Disconnect the other end of the power cord from the surge protector

  * Wait 60 seconds

  * Plug the printer back to power on a direct outlet

  The 8600 does not need to have a surge between her protector and the wall unit has protection against overvoltages, built in.  Being doubled surge protection can sometimes cause this type of line to appear using the 8600.  I hope this helps.

• HP photosmart premium e-all in one C310 series scanning issues

  Hello

  I have a hp photosmart e - all premium in one C310 series which I connected to my new computer windows 8.  The printer works but not the scanner and I can not get more information on how to operate? Can you please advise on how to get connected?  The installation of disc for drivers does not work.

  Thank you

  Hello

  Go here:
  http://h20000.www2.HP.com/bizsupport/TechSupport/ProductList.jsp?lang=es&CC=co&TaskID=135&prodTypeId=18972&prodSeriesId=4023238
  Select your printer and the fetch your drivers Windows 8.
  Those who will restore your missing feature to scan.
  Kind regards
  Carlos

• OfficeJet 4500 G510 scanning issue

  Hello

  I can print, copy and fax with my printer since the first day I bought it.  I installed the complete suit of software for drivers and other information.  I tried uninstalling and reinstalling several times without alteration.  I also tried unplug and restart my PC without any modification.

  I have Win7 64 bit OS running on this PC, and it is the only PC connected to the network.

  Here is the error:
  "The analysis cannot because another program or computer using the networked HP imaging device. Try again later. »

  Extended error information is: 8, [(0.18,-2147467259)]

  Thanks for any help.

  I bought a cable USB from Amazon and it now works perfectly.  Here are my comments on my HP printer: "HP screwed up when they stopped sending the USB in the boxes with them.  Thank you for creating something so wonderful, but ruin then in being too tightly budgeted to send an additional cable in case people have problems like me.  It is not a rare thing, just Google search, and you will see the complaints and questions. »

  Thanks for your help on this, you did everything you could to help me and it's much appreciated!  Bravo to you!

• a sketch of scanning issues

  Hi friends,

  I wanted to analyze a sketch using photoshop, then I went to the file > import > Wia, Photoshop support recognize my scanner

  Canon lide 110, I choose black and white 300 dpi and the scanner.

  Now, I'm sketching bitmap open format, the problem is I can't do anything except to rotate the image, each Panel is grey outside, I can't yet do a background copy layer...

  Did I miss a step?

  Thank you!

  You got what you asked - a grayscale image in which several tools, effects, and workflows are not applicable. Make a picture-->--> RGB Mode or whether you need to work.

  Mylenium

• OJ Pro 8500 A910a - software upgrade has removed my function of the side scan pc

  Hello

  I recently received a message on my pc that a software update has been available to the general public for the software on my pc and I accepted that.

  Now, I find that the analysis (i.e. choose scan of the pc, by selecting allow scan directly to pc, etc.) has disappeared in menu options - only 'see what's printing","Customize your printer"and"Set preferences"are now available. Before this "upgrade, there were at least four options menu if not six.

  Help, please! I connect wireless to the printer.

  Johann.

  Hello, Johann,.

  Thanks for the answer to all your information! This is useful!

  First of all, I would recommend that you run the HP print and Scan Doctor on your PC, which is a diagnostic tool that will search for and correct printing and scanning issues. After it's over, try a scan from the front panel to see if that helped.

  If that did not do the tour, uninstall and reinstall the printer.

  1. uninstalling the printer software

  2. restart the PC

  3 reinstall using the printer HP install wizard for Windows which will find and install the driver for your printer.

  Let me know how it goes!

• Color LaserJet Pro CM1415fn-HP Multifunction printer

  Hi all

  We have range of printers multifunction color HP LaserJet Pro CM1415fn when I try to scan the scaning page show but as soon as the scan complite he past he displays no result 0 pages 0.

  http://S30.postimg.org/e3sakkg81/Scan1.jpg

  http://S28.postimg.org/7vvv449dp/scan2.jpg

  Concerning

  Hello

  Welcome to the Forums of HP Support!

  I see that there are some odd scanning issues going on with the CM1415fn, watch the preview and then his party. It seems that the computer is a Windows computer, is this correct? If so, what version of Windows?

  Try running the printing and scanning Dr, it will look like check the drivers, software, etc.. I would like to know what the results are.

  See you soon,.