Suddenly cannot scan Officejet 5610xi.

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• OfficeJet 5610xi Vista no. Scan Options HP Print and Scan update failure doctor

  Original problem was the infamous 'no. Scan Options' when I tried a scan.

  Installed HP Print and Scan doctor.

  A ran HP print and Scan doctor.

  When I reached the stage of the Solution Center, the doctor told me that my system needed an update. So, I hit the update button.

  I was directed to this page:

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItem=cs_58181_1&lang=en&cc=us

  The system gave me the following message is displayed:

  Could not open page

  The service or the information requested is not available at this time.
  Please try again later.

  (Error: system-websrv_unavail)

  Could someone make this page available for us?

  Kind regards

  Jack

  Hi @jarthuroriginal,

  I see that you are having problems with not being able to scan. I will do my best to help you with this problem.

  Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable should not be more then 6 feet.

  I've provided the URL for the updates of the printer. HP Officejet 5610xi all-in-One Printer Drivers.

  Choose your operating system, click Next and click on the update available.

  Here is a document with a few steps to try to see if this will solve the problem.

  "Scanning device could not be initialized" and related analytical Error Messages is displayed for HP printers.

  If you need help, let me know.

  Good day!
  Thank you.

• cannot scan

  cannot scan.  error message reads OCR application is not installed on the computer. AIO officejet 8600 windows xp

  To resolve this error message, put the installation CD and run the installation of the software.

  In the first screens of the installation, there is one that says "Install software", then check to see if theres a checkmark on I.R.I.S. OCR software

  Then continue with the installation until the end.

  Now, the analysis should work OK.

  Kind regards

  * Click the stars KUDOS to say thanks

  * also click on the Solution button if your question is answered.

• Book of Mac: cannot scan more.

  I have a C4680. Cannot scan more. What could be the problem? Then I tried to download a HP drive, thinking that he could solve the problem. The display shows: click on 'Download' to start the download. But where is the button "Download"?

  Thank you.

  Hi @Sky1 ,

  Welcome to the HP Forums!

  I see that you can not scan with your HP Photosmart c4680, on Mac OS X 10.10. I'm happy to help you!

  For this printer on Mac OS X 10.10 it there's no full feature software and drivers from HP. Only a generic driver that is built into the operating system, as described in this guide, HP printers - install Mac printer driver using Apple Software Update.

  To scan, you will want to go through this post, Re: iMac OS X 10.9.3 Scan for iMac driver for HP OfficeJet Pro 8500 a A910a does not appear to be, by my colleague @Sunshyn2005. Even if this post is for a different printer and operating system, it will always apply to your situation.

  I hope this helps!

• everything about will print but gives the warning message that it cannot scan, copies or faxes

  The all-in-one printer is only a month after the warranty and has suddenly stopped working. It can print but when trying to now the scanner displays a message warning saying that it cannot scan copies or faxes. Can anyone help? I don't want to pay the amount of $25 per phone call to hp asking them to help in case they cannot correct by phone.

  Thank you

  Hey carlya,

  Wanted to check on how was the question. I also recommend a tool of diagnosis provided by HP, called HP print and Scan doctor. If you have not done so, then I suggest you download and run this tool.

  This tool can be found by clicking here.

  I would like to know how this happens.

• HP Officejet 5610xi all-in-one

  Can the HP Officejet 5610xi all-in-one scan photos and download on my Mac OS X 10.5.8?  I want to e-mail photos sent spare. Series #CN5CUDG6PN, product # Q7310.  When I try to scan it flashes refer to the device documentation to get out of trouble.

  I can scan a phoot and print.

  Scanning from the printer for Mac takes some setting up.

  Try scanning your Mac instead

  Go to Applications-> Hewlett Packard-> HP Scan, then click on the scan button

  Once it has scanned you can go to the file->, save, and save the image to where you want to

  Now, create an email and attach the image

• Cannot scan to the computer. Photosmart 6510

  I have just purchase a photosmart 6510 and I cannot scan to the computer.  The printer tells me that I need to activate this via the printer software.  I know that I have installed all the software from the disc supplied.

  I can't find where I have activate the scan of the computer on my laptop.  Support information tells me to click the icon for the printer to my desktop, I do not have!  I tried going through the control panel and impossible to find something there.

  I go in the HP folder in my Start menu and click on scan HP that I get the following message "the machine HP photosmart 6510 series is not found".  I don't have a problem with printing at all.

  Tried to start printing and scanning of doctor and who did not make a difference. (In fact, the scan option came not on it).

  How can I fix this please?  I'm running Windows Vista Home premium.

  Hello.  Thanks for your reply.

  I've sorted really the problem now.  But let me explain what it was.

  I tried tool doctor who recommended you after browsing these forums, without success.  In fact, when I ran the scanner, he told me that he had no problem with printing, but there was no mention of the scanning anywhere.

  In fact, I uninstalled all HP software, removed the printer from my control panel.  Then reinstalled the software from the disc and then installed the printer again (I did things the opposite of the front walkway).  And the scanner function now works.

• Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans.

  New desktop computer. New OS than Windows 7, 64 bit. Office Enterprise 2007. Software loaded new Photosmart c7100 CD purchased from HP as directed.

  Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans. I want to scan to E:\

  Nothing wrong with the scanned image. No error message.

  Found. Settings, scan settings, scan to... Configuration, settings button, buttons search for the solution Center, manage shortcuts scan... and then create new shortcuts in the folder of your choice!
  How bypassed can you get?

• Suddenly cannot print specific XL file due to the printer error

  Suddenly cannot print specific files of XL.  Message is-cannot print due to error on HP 6500 E709 Ne01 Series.

  Hello

  ·         Are you able to print from other applications?

  ·         If it works well before? If so, remember to do recent changes on the computer before this problem?

  ·         What operating system is installed on your computer?

  ·         What is the exact error message?

  ·         It is question of Microsoft excel file?

  ·         Is confined to some excel file?

  I suggest you follow the steps mentioned below:

  Method 1:

  Open the printer Troubleshooter and check if the problem persists, follow the steps in the link:

  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Method 2:

  If the previous step fails, follow the steps in the link:

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  If the problem is specific to excel file. I suggest post you your query in Microsoft Excel forum. Please visit the link below to find a community that will support what ask you:

  http://answers.Microsoft.com/en-us/Office/Forum/Excel

• Lemark suddenly stopped scanning. It makes a rattling noise.

  2600 series Lemark suddenly stopped scanning.  It makes a rattling noise.

  Instead of posting your question in the Feedback forum, where you post your feedback on the web site of Microsoft Answers, you should have posted in forum hardware and drivers, which is where I moved your post.  Please return to your message, click on edit, change the Version of Windows, menu dropdown to indicate which version of Windows you are using, and then click on submit.

  Frankly, you should talk to a repair shop, don't ask this question here.  It seems that the internal mechanism in your Lexmark has failed.

• HP Photosmart D110 - cannot scan

  Just bought the HP Photosmart D110 yesterday and cannot scan.  I'm on a Mac (OS 10.6.4) and whenever I try to scan something, I get the following message:

  Hi all

  Looks like you have either a conflict between the old and the new HP software, or a corrupted installation of the Hp software.

  We can remedy easily enough.

  First, go here and download the latest version of the HP software on your desktop.

  Then we'll run the cleaning brush to remove all software that has been installed HP.

  To run the scrubber,

  Go to Applications/library/Hewlett Packard / click Uninstall HP

  Click on continue

  Highlight your device in the left pane

  Hold down the Ctrl and Opt, as well as Apple and click on uninstall

  There will be a pop up that asks if you are sure you want to uninstall all hp software.  (At this point, if you continue, all HP printers you have installed will need to be reinstalled, this is why we do not run this thing all the time)

  Click on continue

  Let the full scrubber .

  Then start the HP software, you just download and follow throughout the installation procedure

  the operating system can find updates and others. If it asks you if you want to download them, accept you.

  Who should take care of it.

• HP Photosmart all-in-One D110a: Solution Center says disconnected printer, can still print documents, but cannot scan

  No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.

  Hi @mikealpha,

  Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

  HP printers - uninstalling the software of the printer (Windows)

  HP printers - Download and install the printer driver and software Via USB

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• HP Officejet 5610xi All in Pri: blank page fate when I try to make a copy on my HP 5610xi All In One Printer

  Recently, I get a blank Page when I try to copy anything on my HP Officejet 5610xi All in One Printer.

  Hello

  I understand that you get a blank page while trying to copy.

  Make sure that the printer is connected directly to a wall outlet, not a surge protector.  If this fails to resolve the problem, please follow the steps from the link below.

  Problem copying

  Give Kudos to say 'thank you' by clicking on the "icon shots."

  Click on 'accept as Solution' if it has solved your problem, while others may find it.

  Although I am an employee of HP, I speak for myself and not for HP.

• Suddenly cannot open the Pdf online. Adobe crashes with this error message: Microsoft Visual C++ Runtime Library program C:\Program Files SQL Server 2008\Adobe\Reader10.0\Reader\AeroRd32.exe

  Suddenly cannot open the Pdf online. Adobe crashes with this error message: Microsoft Visual C++ Runtime Library program C:\Program Files SQL Server 2008\Adobe\Reader10.0\Reader\AcroRd32.exe

  Uninstall your Adobe Reader software and then install the latest version fromhttp://www.adobe.com/ and see what it does for you.

  writing in the new message: * e-mail address is removed from the privacy... *

  Suddenly cannot open the Pdf online. Adobe crashes with this error message: Microsoft Visual C++ Runtime Library program C:\Program Files SQL Server 2008\Adobe\Reader10.0\Reader\AcroRd32.exe

• 5640 envy: Envy 5640-can we print but cannot scan

  Hello

  I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.

  How can I solve this? Thank you.

  Hello

  Thank you for using the forum.  You will need to install the full features printing software to scan.

  You have downloaded and installed the software features FULL?

  Here "link for your convenience;

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5640-e-all-in-one-printer-series/6583033/model/6583034#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the correct operating system and download the FULL features software.

  We recommend that you uninstall the current software before you reinstall the downloaded software.

  You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.

  You will need restore your network wireless to factory default using the Auto Connect Wireless HP.

  There are the following videos very useful for wireless setup.

  Restore the printer network settings

  https://goo.GL/9fyrGS

  Setting up the printer using HP Auto Connect Wireless wireless

  https://goo.GL/oBY6AJ

  Let us know how it turns out.

  Thank you.