Toshiba l.335 laptop screen goes black when you switch application - execute a file say yes or no to change requests

I have a Toshiba L355 vista sp2 running Norton 360, when I want to run a file to install or make changes to something my screen temporarily becomes darker when the trunk opens to allow actions, then goes black after that I have accept or decline and goes back to normal when it is time to complete the application as a finishing facility. It wasn't a problem before installing sp2

Might want to check for an update for your video driver...

Tags: Windows

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    II. Configuration


    Processor (s)

    • Processor - 1

      • CPU_Name-Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz
      • CPU_Manufacturer-GenuineIntel
      • CPU_Caption-Intel64 family 6 model 23 Stepping 10
      • CPU_Version-model 7, walk 10
      • CPU_ProcessorId-BFEBFBFF0001067A
      • CPU_CurrentClockSpeed - 2534 MHz
      • CPU_AddressWidth-64 bit
      • CPU_DataWidth-64 bit
      • CPU_SocketDesignation-Socket 479


    Case color - black


    System memory

    • Memory-1 module

      • Mem_Capacity - 4096MB
      • Mem_BankLabel-DIMM #1
      • Mem_Type-DDR3
      • Mem_Frequency-MHz
    • Memory Module-2
      • Mem_Capacity - 4096MB
      • Mem_BankLabel-DIMM #2
      • Mem_Type-DDR3
      • Mem_Frequency-MHz


    BIOS information

    • BIOS_Manufacturer-Alienware
    • BIOS_Name - worm 1.00PARTTBL A01
    • BIOS_Version1-A01
    • BIOS_Version2-ALWARE - 6040000


    Information of the motherboard

    • MB_Manufacturer-Alienware
    • MB_Product
    • MB_SerialNumber-.4Q9V4K1. .
    • MB_Version-A01


    Video adapter

    • Video_Caption-NVIDIA GeForce GTX 280M
    • Video_AdapterRAM - 1024Mo
    • Video_DriverVersion - 7.15.11.7985


    Hard drives

    • SSD SAMSUNG PM800 Se SCSI Disk Device

      • Disk_Model - SSD SAMSUNG PM800 Se SCSI Disk Device
      • Disk_Size - 256GB
      • Disk_TotalHeads - 255
      • Disk_TotalCylinders - 31132
      • Disk_TotalTracks - 7938660
      • Disk_TracksPerCylinder - 255


    Optical drives / other storage

    • TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device


    OS - MS Vista Home Premium 64


    Version of DirectX-10


    Assembler initials-RR


    Initial Tester - HAVE


    Test Date-09/07/2009 03-23 h


    Burn-In/benchmarks

    • 3DMark Vantage 1.01

      • AWMarks AWMark Score - 10659
      • Graphics Score - 10850 Points
      • CPU Score - 10125 Points
      • Figure 1 - Jane Nash - 31 FPS test
      • Test chart 2 - new FPS from Calico-32
      • Test CPU 1 - Test of the Plans/S I-1364
      • CPU Test 2 - Physics-14 steps/S
      • Test 1 - Texture Fill - 1034 FPS featured
      • Test 2 - Color Fill - 5 FPS featured
      • Test 3 - POM-26 FPS featured
      • Function Test 4 - GPU Cloth-18 FPS
      • Function Test 5 - GPU particle-24 FPS
      • Function Test 6 - noise Perlin - 44 FPS


    The IRQ configuration

    • 0 - available-
    • 1 PS/2 standard keyboard
    • 2 - available-
    • 3 - available-
    • 4 - available-
    • 5 Ricoh Memory Stick Controller
    • 5 Ricoh SD/MMC Host Controller
    • 5 Ricoh xD-Picture Card Controller
    • 5 SDA Standard compatible SD Host Controller
    • 6 - available-
    • 7 - available-
    • 8 high precision event timer
    • 9 - available-
    • Infrared receiver ITECIR 10 (CBS)
    • 11 - available:
    • 12 Synaptics PS/2 Port TouchPad
    • Digital data processor 13
    • 14 RICOH OHCI Compliant IEEE 1394 Host Controller
    • 15 - available-
    • 16 NVIDIA nForce Serial ATA Controller
    • Standard enhanced PCI to USB Host Controller 16
    • 17 high Definition Audio Controller
    • 18 PCI standard PCI to PCI bridge
    • 18 standard enhanced PCI to USB Host Controller
    • NVIDIA GeForce GTX 280M 19
    • OpenHCD USB host controller standard 19
    • NVIDIA GeForce GTX 280M 20
    • 22 NVIDIA GeForce 9400M G
    • 23 Broadcom 802.11n network adapter
    • 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
    • OpenHCD USB host controller standard 23
    • System compatible ACPI Microsoft 190


    Various


    Final control


    Installed device drivers

    • Microsoft adapter, 21/06/2006, 6.0.6001.18000
    • Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz, 21/06/2006, 6.0.6001.18000
    • Infrared receiver ITECIR (EC), 18/12/2007, 5.0.4.6
    • Standard keyboard PS/2, 21/06/2006, 6.0.6001.18000
    • Method of battery on the control compatible ACPI Microsoft, 21/06/2006, 6.0.6001.18000
    • Synaptics PS/2 Port TouchPad, 14/05/2009, 13.0.6.0
    • Enumerator Microsoft Bluetooth, 21/06/2006, 6.0.6001.18064
    • Bluetooth hands-free Audio, 28/01/2008, 6.1.0.4000
    • Bluetooth hands-free Audio., 01/28/2008, 6.1.0.4000
    • Bluetooth L2CAP interface, 23/01/2008, 6.2.0.1200
    • Bluetooth Remote Control, 28/01/2008, 6.1.0.4000
    • Audio stereo Bluetooth, 28/01/2008, 6.1.0.4000
    • Microsoft eHome Infrared Transceiver, 21/06/2006, 6.0.6001.18000
    • IDT High Definition Audio CODEC, 19/03/2009, 6.10.0.6162
    • Compatible device HID, 21/06/2006, 6.0.6001.18000
    • Device of consumer control in line with the HID, 21/06/2006, 6.0.6000.16386
    • Compatible device HID, 21/06/2006, 6.0.6001.18000
    • Keyboard Microsoft eHome, 21/06/2006, 6.0.6001.18000 remote control
    • Microsoft eHome MCIR keyboard, 21/06/2006, 6.0.6001.18000
    • MCIR 109 keyboard, 21/06/2006, 6.0.6001.18000 Microsoft eHome
    • Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    • Compatible device HID, 21/06/2006, 6.0.6001.18000
    • Device keyboard HID, 21/06/2006, 6.0.6001.18000
    • Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    • Device of consumer control in line with the HID, 21/06/2006, 6.0.6000.16386
    • NVIDIA GeForce GTX 280M, 23/04/2009, 7.15.11.7985
    • NVIDIA GeForce 9400M G, 23/04/2009, 7.15.11.7985
    • NVIDIA nForce 10/100/1000 Mbps Ethernet, 29/08/2008, 67.8.6.2
    • NVIDIA nForce Serial ATA Controller, 18/08/2008, 10.3.0.42
    • Ricoh Memory Stick Controller, 19/06/2008, 6.0.1.13
    • Host to the Standard SD compatible SDA, 21/06/2006, 6.0.6001.18000 controller
    • RICOH OHCI Compliant IEEE 1394 Host Controller, 21/06/2006, 6.0.6001.18000
    • Ricoh SD/MMC Host Controller, 09/09/2008, 6.0.3.19
    • Ricoh xD-Picture, 16/06/2008, 6.0.1.13 card controller
    • Broadcom 802.11n network adapter, 28/01/2009, 5.10.79.7
    • facap, FastAccess Video Capture, 24/09/2008, 8.7.1.0
    • Microsoft iSCSI Initiator, 21/06/2006, 6.0.6001.18000
    • TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device, 21/06/2006, 6.0.6001.18000
    • SSD SAMSUNG PM800 Se SCSI Disk Device, 21/06/2006, 6.0.6001.18000
    • Shadow-generic volume, 21/06/2006, 6.0.6000.16386
    • Webcam integrated, 27/12/2008, 1.1.1.1227
    • USB Human Interface device, 21/06/2006, 6.0.6001.18000
    • Generic Bluetooth adapter, 21/06/2006, 6.0.6001.18064
    • USB Human Interface device, 21/06/2006, 6.0.6001.18000

    Do not forget that this upgrade to Windows 7 now.  Thank you

    My best guess, not knowing what updates you have loaded, would be that you got a video update from Microsoft that may not be 100% compatible with your laptop.  I would go to the manufacturer website and download the latest video drivers for your laptop and install them according to the manufacturer's suggestions.

    "Vukne" wrote in the new message: * e-mail address is removed from the privacy... *

    Help me please

    A few days before, after upgrading to windows 7 from Vista.  I got my laptop connected to my 47 inch Phillips with HDMI and was doing great.  The next day there was significant (about 40 of them, hardly some I'm sure) updates of microsoft; my laptop kept reset rear to decrease the resolution after the system has rebooted, instead of the 1920 x 1200 I usually.

    Anyway, at this point on whenever I plug the HDMI Cable my computer screen making mobile curtains blackout and nothing he will answer to display anything...  I had to unplug the cable and reset it réinitialisez_(: (afin d'obtenir l'écran d' ordinateur portablepour)  If I let the plugins of HDMI cable, it will be blackout after it surging, the ms logo.

    Please help me.  Below you will find all the info about my M17x so-called:(honnêtement, n'achetez pas d'ordinateur portable Alienware.)  This thing cost me 5 k and there was nothing else to headaches.  He is a year old and I have no warranty left, so I must rely on the computer guru like you to help me.  Thanks again for the help.

    / II. Configuration

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    /Processor (s)

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Processor - 1
    * CPU_Name-Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz
    * CPU_Manufacturer-GenuineIntel
    * CPU_Caption-Intel64 family 6 model 23 Stepping 10
    * CPU_Version-model 7, walk 10
    * CPU_ProcessorId-BFEBFBFF0001067A
    * CPU_CurrentClockSpeed - 2534 MHz
    * CPU_AddressWidth-64 bit
    * CPU_DataWidth-64 bit
    * CPU_SocketDesignation-Socket 479

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Case color - black
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    System memory
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Memory Module-1
    * Mem_Capacity - 4096MB
    * Mem_BankLabel-DIMM #1
    * Mem_Type-DDR3
    * Mem_Frequency-MHz
    * Memory Module-2
    * Mem_Capacity - 4096MB
    * Mem_BankLabel-DIMM #2
    * Mem_Type-DDR3
    * Mem_Frequency-MHz

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    BIOS information
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * BIOS_Manufacturer-Alienware
    * BIOS_Name-worm 1.00PARTTBL A01
    * BIOS_Version1-A01
    * BIOS_Version2-ALWARE - 6040000

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Information of the motherboard
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * MB_Manufacturer-Alienware
    * MB_Product
    * MB_SerialNumber-.4Q9V4K1. .
    * MB_Version-A01

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Video adapter
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Video_Caption-NVIDIA GeForce GTX 280M
    * Video_AdapterRAM - 1024Mo
    * Video_DriverVersion - 7.15.11.7985

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Hard drives
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * SAMSUNG SSD PM800 Se SCSI Disk Device
    * Disk_Model-SAMSUNG SSD PM800 Se SCSI Disk Device
    * Disk_Size - 256GB
    * Disk_TotalHeads-255
    * Disk_TotalCylinders-31132
    * Disk_TotalTracks-7938660
    * Disk_TracksPerCylinder-255

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Optical drives / other storage
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    OS - MS Vista Home Premium 64
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Version of DirectX-10
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Assembler initials-RR
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Initial Tester - HAVE
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Test Date-09/07/2009 03-23 h
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Burn-In/benchmarks
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * 3DMark Vantage 1.01
    * AWMarks AWMark Score - 10659
    * Graphics Score - 10850 Points
    * CPU Score - 10125 Points
    * Test 1 - Jane Nash-31 FPS chart
    * Test 2 - new Calico-32 FPS chart
    * CPU Test 1 - Test of the Plans/S I-1364
    * CPU Test 2 - Physics-14 steps/S
    Have test 1 - Texture Fill-1034 FPS
    Have test 2 - Color Fill-5 FPS
    Have test 3 - POM-26 FPS
    Have test 4 - GPU Cloth-18 FPS
    Have 5 test - GPU particles-24 FPS
    Have test 6 - noise of Perlin - 44 FPS

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    The IRQ configuration
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * 0 - available-
    * 1 PS/2 standard keyboard
    * 2 - available-
    * 3 - available-
    * 4 - available-
    * 5 Ricoh Memory Stick Controller
    * 5 Ricoh SD/MMC Host Controller
    * 5 Ricoh xD-Picture Card Controller
    * 5 SDA Standard compatible SD Host Controller
    * 6 - available-
    * 7 - available-
    * 8 high precision event timer
    * 9 - available-
    * Infrared receiver ITECIR 10 (CBS)
    * 11 - available:
    * 12 Synaptics PS/2 Port TouchPad
    * Digital data processor 13
    * 14 RICOH OHCI Compliant IEEE 1394 Host Controller
    * 15 - available-
    * 16 NVIDIA nForce Serial ATA Controller
    * 16 standard enhanced PCI to USB Host Controller
    * 17 high Definition Audio Controller
    * 18 PCI standard PCI to PCI bridge
    * 18 standard enhanced PCI to USB Host Controller
    * NVIDIA GeForce GTX 280M 19
    * OpenHCD USB host controller standard 19
    * NVIDIA GeForce GTX 280M 20
    * 22 NVIDIA GeForce 9400M G
    * 23 Broadcom 802.11n network adapter
    * 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
    * OpenHCD USB host controller standard 23
    * System compatible ACPI Microsoft 190

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Various
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Final control
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Installed device drivers
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Microsoft adapter, 21/06/2006, 6.0.6001.18000
    * Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz, 21/06/2006, 6.0.6001.18000
    * ITECIR Infrared Receiver (EC), 18/12/2007, 5.0.4.6
    * Standard PS/2 keyboard, 21/06/2006, 6.0.6001.18000
    * Method of battery on the control compatible ACPI Microsoft, 21/06/2006, 6.0.6001.18000
    * Synaptics PS/2 Port TouchPad, 14/05/2009, 13.0.6.0
    * Microsoft Bluetooth enumerator 21/06/2006, 6.0.6001.18064
    * Bluetooth hands-free Audio, 28/01/2008, 6.1.0.4000
    * Bluetooth hands-free Audio., 01/28/2008, 6.1.0.4000
    * Bluetooth L2CAP Interface, 23/01/2008, 6.2.0.1200
    * Bluetooth Remote Control, 28/01/2008, 6.1.0.4000
    * Bluetooth stereo Audio, 01/28/2008, 6.1.0.4000
    * Microsoft eHome Infrared Transceiver, 21/06/2006, 6.0.6001.18000
    * IDT High Definition Audio CODEC, 19/03/2009, 6.10.0.6162
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome Remote control keyboard keys, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR keyboard, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR 109 keyboard, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * HID Keyboard Device, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * NVIDIA GeForce GTX 280M, 23/04/2009, 7.15.11.7985
    * NVIDIA GeForce 9400M G, 23/04/2009, 7.15.11.7985
    * NVIDIA nForce 10/100/1000 Mbps Ethernet, 29/08/2008, 67.8.6.2
    * NVIDIA nForce Serial ATA Controller, 18/08/2008, 10.3.0.42
    * Ricoh Memory Stick Controller, 19/06/2008, 6.0.1.13
    * Host to the Standard SD compatible SDA, 21/06/2006, 6.0.6001.18000 controller
    * RICOH OHCI Compliant IEEE 1394 Host Controller, 21/06/2006, 6.0.6001.18000
    * Ricoh SD/MMC Host Controller, 09/09/2008, 6.0.3.19
    * Ricoh xD-Picture Card Controller, 16/06/2008, 6.0.1.13
    * Broadcom 802.11n, network card, 28/01/2009, 5.10.79.7
    * facap, FastAccess Video Capture, 24/09/2008, 8.7.1.0
    * Microsoft iSCSI Initiator, 21/06/2006, 6.0.6001.18000
    * TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device, 21/06/2006, 6.0.6001.18000
    * SAMSUNG SSD PM800 Se SCSI Disk Device, 21/06/2006, 6.0.6001.18000
    * Snapshot of generic volume, 21/06/2006, 6.0.6000.16386
    * Integrated Webcam, 27/12/2008, 1.1.1.1227
    * USB Human Interface Device, 21/06/2006, 6.0.6001.18000
    * Generic Bluetooth adapter, 21/06/2006, 6.0.6001.18064
    * USB Human Interface Device, 21/06/2006, 6.0.6001.18000

    Do not forget that this upgrade to Windows 7 now.  Thank you

  • When using gpu high performance my laptop screen goes black and white

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    recently updated to AVG, nothing of other news.

    When I use the high-performance GPU the laptop screen going black and white, still functional. When you use two screens, the second screen is in color, while the laptop is in black and white. using the screen of the laptop power saving GPU is again in color.

    Hello mcbethtings:

    Welcome to Hp forum. Your question is not in the list. http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=56801&tmp_task=solveCategory&CC=UK&DLC=en&lang=en&LC=en&product=4100044 So, in this case I sujest a restore back to remove what are the mistakes caused by a bad AVG update. GoTo all programs search and type in Recovery Manager click that above and open it. Click Yes (white box) so it apears. Select Microsoft System Restore Click next to three windows now you will see a list of dates, select a date prior to the installation of the update, then click. Let the computer do its restoration. Once done see if your problem is solved, if so try the update again, make you that the update is for 64-bit Windows 7 computers before you download it again. If that happens again once you know what AVG is not compatible for your computer.

    Probably you have only received part of the witch update caused this problem due to the disruption of atmospheres. Sometimes this happens. Put day of my HP only made once. I just did a restore back and downloaded the update again and the second time through work. Please click on Bravo if this solves your problem. Thank you frrw.

  • my screen goes black when my laptop is in sleep mode and I have to move my mouse to get the sandbox screen

    My screen goes black and I have to move my mouse to return to the screen. It becomes a big problem when I watch a movie and the screen turns black during the good parts. How can I stop these interruptions?

    Hello


    It seems that the computer will sleep when it is inactive. I suggest you to change the settings on the computer's power options and check. Refer to the below links to change the settings of the sleep and other power options.

    http://Windows.Microsoft.com/en-us/Windows-Vista/turn-off-a-computer-frequently-asked-questions

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    I hope this helps.

  • Re: Satellite L350 - screen goes black when I try to play

    I have a laptop Toshiba L350 Sat. Its currently running on Windows Vista. Caused by a virus, I recently had to reinstall Windows. The laptop is now free from virus.

    My problem is that when I try to play some games that I have the screen goes black and I have to do a forced restart using the power button. There are no other noise running in the background, and Ctrl alt del does not work either.

    Is or has anyone else suffered from this problem and if so how they remedy? I'll try to re-installthe drivers when I get home this morning, but I can't think of anything that could be the cause of the problem...

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    Hello

    Which disc you used to reinstall Windows?

    Normally, if you use the all Toshiba Recovery disk should work fine after that. These parameters are pre-tested by Toshiba.

    In addition, you can try to clean your laptop using a jet of compressed air. This could blow the dust of fans cooling and, therefore, it of not necessary to disassemble the laptop.

  • Portege 7010CT shows Toshiba logo then the screen goes black

    Help! When I turn on the Toshiba logo comes up then the screen goes black and I find myself with a cursor blinking in the upper left corner. Nothing seems to work, keyboard seems locked even though CTRL, ALT & DEL it restarts. Was working perfectly one day, so that the next. Any ideas?

    Hello

    You can start the machine in safe mode? Which operating system you are using? Are you using it for a while or is this first boot after installation.

    Please write a little more. If you give more info and detailed description, it is easier to understand what may be the problem.

  • my screen goes black when I plug in my HDMI cable

    I have never had a problem with the help of my my TV HDMI cable to watch movies from my laptop.  I do not know whether the windows update is causing this problem, but when I plug in my HDMI cable to my laptop, the screen goes black and the TV receives no signal.

    Hi, I had the same problem when I plugged the hdmi for the first time that I chose the 'graphics options-> output-> TV' at first by right-clicking on the desktop. Later I selected "change pc settings" section of charms and the selected tab devices add a device and while the laptop was looking I have connected the hdmi cable. This is how I got to the TV screen.
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  • Why my laptop screen stays black when I'm turning some time to connect to an electrical outlet?

    I can turn on my laptop while operating on battery and see everything very well.  He I have plug into AC power the screen goes black and I see nothing else that very small images.

    Hello

    I wish to inform you that, it seems to be a hardware problem. Then I suggest you to contact the manufacturer for assistance.

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