Tries to cancel the subscription, but facing a lot of problems

Similar Questions

• I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.

  I am charged monthly for an annual membership, but it turns out that my organization has a site license, so more need of this membership. I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.

  Hello

  The Cancel option plan is not available because you are still under annual contract. For this discussion, you can check with our customer service:

  Contact the customer service

  Please make sure that you are connected with the Adobe ID to access the account options.

  Kind regards

  Chirag

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel?

  I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel? Why can't I talk to someone on the phone?

  In order to cancel the order, please contact customer service

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.

  Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.

  Hello Marilyn,.

  Please sign in to your Adobe account and then go to the link below:

  Contact the customer service

  Reference: cancel your creative cloud membership

  Kind regards

  Sheena

• Attempts to cancel the subscription, but only forums are listed for the contact.

  I am trying to cancel my subscription, as seems to be the only way to get my payment option PayPal with a credit card instead of this, but the customer contact form gives me only the forums as a contact option. How can I actually get in touch with someone to solve this problem? I had to go and remove authorization to Adobe via my PayPal account to stop the continuous billing while I'm trying to understand this. It's pretty poor customer service.

  

  Hello

  Please visit https://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Kind regards

  Sheena

• Tries to cancel the subscription to Photoshop in order to get a new plan of adobe

  I can't upgrade to a new plan of adobe because I already have an account for Photoshop, so I looked for an option cancel my order of a five-year plan so I could do a can one but no new!

  Need help!

  Hi Karen,.

  You can now self cancel your plan of Adobe Creative cloud of your account page.

  Please consult the help below document to understand the workflow:

  Cancel your membership Adobe Creative Cloud

  I hope that helps!

  Kind regards

  Sheena

• I already cancel the subscription, but the credit card transaction continue to be committed. I don't know why?

  my account is < deleted by the moderator >

  I've been cancels accession on 3 months ago but my credit card transaction is still show and I'll pay without use of your product.

  I want to cancel and never use it again

  Help, please

  Respect of

  Marie Saratham

  Please contact customer service to get this resolved. You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Hello, I am trying to cancel my subscription through the website of adobe, but I fight. I can't contact via online chat. How can I make you cancel your subscription?

  Hello, I am trying to cancel my subscription through the website of adobe, but I fight. I can't contact via online chat. How can I make you cancel your subscription?

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It is truly concerni

  I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It's really as regards and very frustrating.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I tried to cancel my subscription for months, but it never terminates the process.

  I tried to cancel my subscription for months, but it never terminates the process.  I am so sick of paying for a product that I have everything simply because I can't talk to someone and it circles me just around and around. It won't let me cancel no matter how many times I've followed the instructions. I'm out $89.97 because I tried to cancel the first time. Please help me find another way to solve this problem which is not in the directions.

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Stuck in a loop trying to cancel my subscription to the CC

  Hey,.

  I am trying to cancel my subscription to creative cloud I was a student of the year last but now work in a studio with full access to creative cloud so no more need a personal copy. The page "Contact Customer Care" is just to send me into an infinite loop and I can't understand how to cancel. I keep following the instructions, but come to a dead end. I don't see any option to communicate with someone to talk to.

  

  I am connected, but not always seeing no option 'phone or cat' below. Any help would be appreciated.

  See you soon!

  Hello

  Please visit https://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Hope that helps!

  Kind regards

  Sheena

• Hi all, I am wanting to know how to solve this problem, I will have with my creative cloud downloads. I am trying to cancel the application Adobe DC and it download it again. But it's frozen on the "cancellation of...» "and don't move. I can't redownload

  Hi all, I am wanting to know how to solve this problem, I will have with my creative cloud downloads. I am trying to cancel the application Adobe Acrobat DC and it download it again. But it's frozen on the "cancellation of...» "and don't move. I use a mac, I can't redownload until it is gone from the top of the cloud. Can someone tell me if this has happened to them before and what I can do to remove it so I can redownload. Ive put a picture below so that you can understand what I mean.

  

  Hello

  Click the "Finder" on your dock to Open a Finder window. Click on 'Applications' in the side bar of the Finder window to see your Mac applications. In this folder, double-click the folder "utilities". Double-click the "Activity Monitor" icon to access the application.

  Now exit Adobe all associates of process as creative cloud, CC, CCX, Core sync, broker CIB Adobe and then launch creative cloud app again and try to download Acrobat.

• Just after the cancellation of my subscription, you asked my credit card for a monthly payment! I tried to cancel this subscription done for a long time, and now that it's done you keep me!  Please immediately refund my money!

  Just after the cancellation of my subscription, you asked my credit card for a monthly payment!

  I tried to cancel this subscription done for a long time, and now that it's done you keep me!

  Please immediately refund my money!

  In this case, you must contact and check with Adobe support:

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• I am trying to cancel my subscription, you need now to an upgrade of system of use of the services.  I am not able to update at this time and your cancellation instructions do not lead me anywhere it is useful.

  I am trying to cancel my subscription, you need now to an upgrade of system of use of the services.  I am not able to update at this time and your cancellation instructions do not lead me anywhere it is useful.

  Hi Scott,.

  I checked your account details. There is no active member under your email address.

  Please try to connect with the correct email address. You will find the option of management plan.

  Concerning

  Megha Rawat