Worst experience with verification service

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• (Redirected) My experience with the Service the customer of Dell and Dell has been and is still awful

  The Dell customer service is by far the worst service I've ever had to deal with dissatisfaction. After two weeks of owning my computer desk dell, the hard drive failed, when I talked to technicians from that day, that I wasn't even upset considering I was under warranty and I knew that my computer would be fixed for free. I was told that a tech would quote me the next day to put up once for what it Vienna repair the computer. Surprisingly enough has actually happened, only when he called me he was somewhere in Arizona and I live in New-Mexico. After having missed all my college classes and have to reconsider work waiting for technology to arrive, only to be told that my address has been updated completely wrong. After 4 hours on the phone with the Manager after Manager, I was finally told that I have would be by corporate overnight to express my disapproval of their customer service.  Of course but one of the managers that I had spoken previously tried to contact me when I had specific said that I would be unavailable. But the call, which was supposed to come from the company has never even updated in my case, I discovered later when I called. After an hour on the phone with dell today absolutely nothing had been done to solve any kind of error on their part Ive heard I'm sorry for that, so many times of technicians that it is hard-wired into my brain at this point. But I don't want to hear someone halfway across the world tell me sorry and then take little action to solve the problem. If I could have my way, I would like to receive a full refund and buy a different brand outside of dell. If away from my experience with their products, I am not too impressed (given my hard drive couldn't do more than a month of use). When it comes to their "customer service", I have absolutely no faith that if ever they will do what they should do to not to lose a customer. If you are considering buying one of their products I can't EMPHASIZE enough that you will regret when it malfunctions. All I really wanted them to understand was that they made a mistake with my address, which should have been corrected with a work around my schedule to have my computer fixed. But also the fact that every single representative I talked to just kept sending me in a circle, saying: oh you need to contact someone else, we have to call them you or there is nothing we can do. So, I say with certainty of one hundred percent that dell customer service is the worst I have ever encountered. I'm sure that nine times out of ten these issues won't happen, but he did it for me and none of the programs of care for the customer to dell had nothing to say that it was to the advantage of clients after continuous errors on their part.  A less costumer in the long term of dell.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Experience with the service coverage in Bulgaria

  Hello

  I am one of the sysadmins of a large international company, which has offices in Sofia. Bulgaria.
  I would like to share my experience with the Toshiba products and service coverage in Bulgaria.

  Months ago, we bought an external USB hard drive - STORE. E PARTNER 2.5 500 GB USB 3.0 P/N PA427E-1HE0. After you have deployed the HARD drive, I noticed that the computer constantly loses / restores the connection to the external drive.

  As I have suggested that the cable is not inserted properly, I just pulled the cable to the USB connector to check that it fits fully into the socket. To my surprise the just USB connector broke and fell inside the HARD drive chassis. In my opinion, this is a factory default, a badly welded connector.

  We talked to the service allowed in Bulgaria: STEMO and they sent the disc with a protocol that it is a physical damage that violates the terms of warranty service.
  I can't imagine a way to prove in this case that we have not jumped on this HARD drive and that's the way it came from the box... We went to buy Hitachi after this case, and I can say that we had not a single complaint of users or technical staff.

  I would like to say that it was really a bad surprise for me that a multinational company could offer this customer service the poor in Bulgaria, especially given a STEMO dealer who are so famous here for their complete lack of quality of service and poor standards.

  This will avoid for sure choose me no matter what other Toshiba products in the future.
  Thank you.

  Sorry to hear about this. It is very unfortunate to have such an experience with the authorized service provider but I n t think that such a negative experience such influence negative on you.
  One issue doesn't mean Toshiba products are bad.

  You know very well that Toshiba is one of the largest companies for HER and material production in general. A few production errors can happen to anyone.

  Problem is that many people don t care much material and very often some hardware components can be damaged very easily. Can you imagine how much money Toshiba or any other hardware manufacturer will fix these issues where everybody says it's lack of production?

  On a path, I can understand you, but otherwise I can understand Toshiba to be skeptical about these mechanical defects. You as an expert in computer SCIENCE know these issues. Can you imagine how you will react when you give your new notebook your co-worker and a few weeks later it brings you with broken keyboard? I don t think you will accept his argument on construction of bad keyboard.

  You know that's not easy to discuss these issues.
  In any case, thank you for your ad. This forum is the right place where people can exchange experiences and opinions.

  Good luck

• (Redirected) The worst experience with customer

  I've been buying Dell computers among more than 15 years for me and help my friends for more than 15 years.  I would say that I've spent more than $20 K with them.  The most recent experience I had with Dell is the worst and I will no longer consider them as a source.  Here is a chronology of the events:

  11 August 2014: place an order for the laptop computer Inspiron 17R for a customer.

  August 14, 2014: received the laptop.  I tried to turn on the laptop.  It feeds for 5 seconds and stops (not "Dell" screen).  I checked all cables power, power supply and plug different.  I was very disappointed because the customer needs of the computer by the weekend.

  August 15, 2014: at 10:00, I called Dell to try and get a replacement via 800-822-8965 computer.  Dell said that they need the computer in front of me to help diagnose the problem.  I told them that this computer does not stay on.  They indicated that they me to run the installation program and a diagnostic problem.  I told them not possible because the computer does not stay on.  I said at this point, I want to send it to dell and have dell ship me a new.  They asked me to call 800-624-9896.  After you dial the #, they said they can't help me and asked me to call the # original (800-822-8965).  I have re-made the original # and they after me in good number of different departments, I need to call another # (800-624-9896).  I called the # asked and they have sent me everywhere in places (and repeating the problem each time).  He is now 6 hours later.  I retried the # more later in the evening and give all the information.  At this stage, they said that according to the information I gave them, it is not a Dell computer.  I said "(pas possible-j'ai obtenu l'ordinateur par l'intermédiaire de dell.com, a reçu avec un dell boîte avec l'ordinateur a un logo dell)."  I insisted to speak to a Manager.  Roy's came on the line and said that I can call 800-695-8133 day and next call and they would take care of her.

  August 16, 2014.  At 10:00, I called 800-695-8133, and they said that, because I want to exchange the phone, I need to call 800-822-8965 and they will refer me to a special division to have my computer fixed and that they are available during business hours only.

  At this point, I'm a bit fed up!  Why don't dell.com help me when I call during business hours to resolve the issue and rather me directions in all directions.  At this point, I want dell to take the laptop and give back me the money.  I will NEVER buy another computer from the new.

  Hi blee123,

  I'm sorry that you are having so many problems.

  Please repost this in the forum to support customer care.

  http://en.community.Dell.com/support-forums/customercare/

• Bad experience with Lenovo.

  Hello world

  I would like to share with you my bad experience with lenovo. I bought S10 2 weeks. Since the first day, it has not worked right. In the middle of my work it rebooted by itself and took a lot of time (20-30 min) to open XP when I turned it on. Then, I decided to restore the system with the OneKey Recovery button, but I couldn't activate the laptop after that at all. After that, I called technical support and explain my problem. They advised me to call lenovo sales and ask to replace the system. I followed the advice and call them and the representative told me that I have to send the laptop to the technical support group and they try first to solve this problem, if they would not be able to fix then I would send a new, and it would take at least 2 weeks to understand what is wrong with the system. I was indignant at this topic and he told me that if I want a new right now that I have to pay 15% bonus. Can you imagine that? Then I called the technical support group and we did some tests together and it did not work. After that, they still suggest to call lenovo sales to replace this laptop. Finally, sales representative decided to replace my laptop faulty by a new one. He arranged the pick UPS faulty laptop and created the order for the new system. Later the same day, I found that they charged me twice for the laptop. This means that I have a defective S10 only laptop, but have paid in full for two laptops. Today is the second day, and nobody came to the inverter to take the defective laptop. I called them and I was wondering why no one pick up the laptop. The answer was: no one does not organize the UPS pick up. This is Lenovo service! I've never seen this kind of service. It's terrible! I asked to connect with the Manager, but the Manager was very busy and I left the request to remember. I lose 4-5 hours of my time to explain my problem and request a replacement. Whenever they transferred my call to various departments, I had to wait 20-25 min. technical support is very good, they are very helpful and polite. Unfortunately, I can't say the same for lenovo sales representatives. It was my first lenovo and I'm sure that the last of them. Would not recommend to anyone to buy it. The service is horrible!

  I hope that, ultimately, the faulty laptop is picked up tomorrow. I am thinking to return it and get my money back if they don't send me not the new Friday, as they promised.

  Thanks for sharing your experience here!

  I received my S10 new and very satisfied. This works perfectly. Finally, I got what I wanted.

  I did from my first experience with Lenovo: If you have a problem with Lenovo products you should call and talk with officials. It is best to talk with several representatives, because not every representative has correct information. If the representatives are not useful, you have to speak to the supervisor or Manager. In addition, post your case in this forum. I suspect that some manager Lenovo check this forum. My problem has been resolved as soon as I posted my experience here.

  The IBM product portable grand, but I wish they hire more agents for sale or magazine somehow their service.

  Marry Christmas

• Tips for creating an application with web services please?

  I created a simple application for a client who interacts / monitors a device VISA with LV 2009.  The architecture is essentially a state machine with a timeout for VISA calls that retrieve the current state.

  The client asked that the app will also be controlled via the web and asked me to set up a demo with one or two simple functions.  I have the experience to bring charges against the Server Web LV7 model, but not with web services.

  So here's what I did...

  (1) added a line to my application that would inject actions in the state machine.

  (2) created a simple VI pushes these actions in the queue and plans to use it as the Web Service.

  And then I followed the examples for Web Services, thinking that the Web server is running in the same program as the development environment, such as the version LV7.  This doesn't seem to work.

  Could someone give me a quick overview on how best to do that, or to report an article?  I have simple working WS, but here are a few questions...

  @ Jed Davidow:

  We met this difficulty with our web app (LV 2009) as well.  Because now we feel the solution the easiest way is to activate the VI server in your main application (EXE) VI and place calls to its hierarchy of web services in the open Application > VI Open > call by Ref > close VI > structure to close the Application.

  Although we try to minimize the use of the present in web services, it makes sense for some resources shared and accessible throughout the world as references to database, configuration globals, etc.

  I also note that there seems to be an instability that we have not been able to identify which may (or not) be attributed to the use of this technique.  The symptom is LabVIEW from memory immediately at some point.

  I am currently looking into migration towards 2010 LV, and it seems that the same constraints between instances of the application are in place.  I expect that, but I was expecting some more simplified with the next version of LV interprocess communication methods.

  --

  James

• My disappointing experience with the Lenovo Ideapad A1 Tablet

  As a student who lives on a scholarship that I had saved for months to buy a Lenovo ideapad A1 compressed. After seeing it shipped to the United States, I felt satisfied with his system Android and several features it offered. I felt happy with it, up to 3 months after the purchase. I turned it on a morning expect to read the daily news and I noticed 2 lines horizontal purple color and a line horizontal color cyan who were stuck in the screen all the time. Logically, what I've done is to call Lenovo support, since I bought it only very recently. To my surprise, I was told that the Lenovo A1 tablet doesn't come with any kind of guarantee on the screen at all. And even more frustrating to know that the replacement of this screen is from $ 200 to $ 300 . It's still more expensive than buying another Tablet! How this is possible when the LCD screens are one of the products that have more problems in the manufacturing process?

  Thank you. I sent my tablet to fix (it has not even turn on a couple of days) I am now waiting for them. I had good experiences with service of lenovo Centre before, I hope they can fix

• Experiences with kb/3125574

  Does anyone have any experience with the whole 'Convenience Rollup"for the operating systems Windows 7 and Server 2008 R2 that contains almost all the updates and patches that were released after the release of SP1 (Service Pack 1) for Windows 7 and Server 2008 R2.

  And here's one:

  The rollup of convenience makes a big difference, but Windows 7 update is still divided

• ERROR - 1051414 - cannot set the role of group with shared services [30:1101:JNDI error] error.

  Hi all

  I tried provide access to filter the group in both SSP and thru Maxl command but still get the error below. Any experience of this problem? If Yes, please let me know how you solved this problem.

  
  

  ERROR - 1051414 - cannot set the role of group with shared services [30:1101:JNDI error] error.

  
  

  Thanks in advance!

  Krishna

  Read the support document that I posted the link, prior to changes for openldap ensure you that it is saved.

• Yet WT8-B-102 - experience with Win10 updated?

  Hello

  Anyone has any experience with Win10 update for this model? Given many discussions here and my own experiences with update and wireless network card disconnected after (the reset default values to use again), I'm a little worried about the update.

  It was a month ago, so the two sides (Toshiba/MS) had time to provide updates of patches & drivers. So, I'm curious - is the update secure now? All things work out of the box (WLAN, camera) etc. ?

  Concerning

  Originally posted by LegionPL
  

  Hello

  Anyone has any experience with Win10 update for this model? Given many discussions here and my own experiences with update and wireless network card disconnected after (the reset default values to use again), I'm a little worried about the update.

  It was a month ago, so the two sides (Toshiba/MS) had time to provide updates of patches & drivers. So, I'm curious - is the update secure now? All things work out of the box (WLAN, camera) etc. ? I have

  Concerning

  Hello.

  I've updated WT8 my wife a week with no problems at all.

  Take note, however, it takes a LOT of time. Set aside the best part of the day.

  That's what I did on the advice from my research.

  Plug your tablet in socket.
  Check Windows update for new updates and install them. It is the same for all the other programs that you favor.
  Uninstall all malicious programs you may have installed (compatibility issues)

  I also disabled my anti virus program.

  A scope of hand a 8gig USB if you want to create the boot USB installation.
  You don't need to do it immediately as you can do it at a later date.

  During the upgrade, you will be asked if you want to upgrade this computer or do a clean install. I chose the update this computer and transfer my settings (or words to that effect).

  If you want to take the path of own tinstallation, you must first upgrade your operating system current version OS 10 and then when this has been done you need to go through the entire procedure using the boot USB that you created earlier or to creat now.

  The main thing to remember is to be patient, very patient, as the upgrade almost takes care of it's self. Read all the instructions carefully before you click.

  The keyboard that you should select if requested we international. I inadvertently clicked on something else and more later found that some keys on my keyboard had the mind of their own, I got that without too much trouble

  Go for it, I think you'll like the new OS 10. The only downside for the new OS, it's that you may incounter problems driver with installed programs. I think I can live with the Kindle.

  I hope it is of some

• Problem with location Services

  MacBook Pro (retina, mid-2012)

  OS X Version of El Capitan 10.11.4 (15E65)

  Processor: 2.7 GHz Intel Core i7

  Memory: 16 GB 1600 MHz DDR3

  Graphics card: Intel HD Graphics 4000 1536 MB

  When I go to the Maps app and click on the current location, I get the message "cards cannot locate current position." Also when I drag the local weather on the notification bar is not find local weather conditions.

  I have ensured that allow location Services is checked under Security & Privacy Preferences. I signed on iCloud and unchecked localization services enable and rechecked it.

  The only time wherever I can run is if I go to the activity monitor and force them to leave the following processes

  com Apple.GEOD (923)

  via (919)

  This will usually get the time to work and show the current location, but it doesn't work sometimes in the cards.

  I provided the date and time is correct and it is synchronized with the site time.apple.com

  When I go to the time zone in the Date and time it shows the city closest to me marked with a blue dot, and if I go over it it says "unable to determine the current location at this time.

  I had this problem since upgrade to Yosemite to El Capitan.

  I would also like to add that, in my house, I have an iPhone more 6s, two iPhone 5s, an iPad (Wi - Fi only) Air and two iPad 2 air (Wi - Fi only) who have no problems with location services.

  I have this problem too, but in my case if I returned to Yosemite the problem is solve, there must be something in El Capitan.

• All experience with Mac leopard or Tiger on Equium A210-17I

  Someone at - it experience with Mac leopard or Tiger on a Toshiba AMD? I read about some people installing on AMD and Intel, and I was wondering how he could smell and work on a satellite. I have A210 17 l.

  Thanks for your comments.

  It seems that you are alone with this idea. If you try it in the future please post a little more on this subject.

  Good luck!

• Your experience with Toshiba NB550D and Ubuntu

  Hello
  anyone of you has experience with the portable NB550D and running Ubuntu 11.04 (as you have problems with it)?

  Thank you

  Post edited by: ryuuko

  Hello

  Googling around you can find interesting articles on this subject. One of them you can find here.

• My disappointing experiences with the iPhone 6

  After 11 months of owning an iPhone of 128GB 6 + the screen started to flicker, a gray bar would flash at the top of the screen and the touch screen has been insensitive.  This was due at random intervals.  I restarted the phone and the problem persisted.  I backed up my data and reset the phone like new.   The problem persisted.  I had my first appointment at the Genius Bar. He went a lot; I was leaving in 15 minutes with a new phone (my first replacement).

  I came home and restored my backup, and after a day, the problem came immediately.  Again, I have reset the phone again, and the problem persisted.  I did another (second) meeting with the Genius Bar (four days after the first).  My genius was excellent.  He had seen that problem before; He showed me that if he put a little pressure on the phone, the screen will become sensitive while he kept up the pressure. He took the phone and showed some of the other Geniuse the problem and how do I get the screen to become sensitive.  He assured so was completely related material and I was just out of luck and that it had nothing to do with my backup.  He asked me to contact Apple, since it is a problem he could see quite often with these phones.  In the end, I got another new phone (my second replacement).

  Once I got home I restored my backup once more.  And yet once again, the problem came back.  At this point, I was getting angry.  I have two young children (under 3) to home and make those appointments around their program is difficult.  Back to the apple store! This time, it was a little harder to get a solution. Engineering had to obtain the approval of the Manager and then he could not find the replacement phones and all the experience took a lot more time then my two previous trips.  In the end, I got another new phone (my third replacement).

  Yet once, I asked if this might be the result of my backup, and even once, I was told no.  I expressed that it becomes ridiculous and controlling common only I see is the backup. He suggested trying the phone for a few weeks without food and restaurant then. I never restored and just started over again.  The phone has been flawless until today, it lasted 38 days.

  The problem came out of the blue.  I have not installed anything new, nothing extraordinary happens today.  The screen started to Flash, returned the gray bar, and the screen becomes unresponsive.  The first Genius Bar appointment I can do is in 2 days.

  In short, in the space of 10 days, I've had four different iPhone + 6s fail in exactly the same way.  My family uses exclusively apple devices.  I had an iPhone 3s, 4S and now 6 +.  My wife had iPhone 3, 5 and 6.  We have all two Ipads and I an Apple Watch for Christmas.  We have had excellent experience with our devices.  I am more unhappy with the iPhone + 6s.  I have about a year left before I can go again, so I'm stuck with what is becoming a useless device.

  I have seen others with the same issues, but no solution is permanent.  This issue should be fixed.  I'm afraid that my next replacement will last 90 days and then I will be paying $329 for a replacement which is likely to fail again.

  What is your technical support question that we, your fellow users can answer?

• Does anyone have experiences with Windows Vista on a Satellite M40-129?

  Hello
  does anyone have experiences with Windows Vista (Business) on an M40-129? Any suggestions on the proper drivers and advice are welcome.

  Best regards
  Sascha

  Hello

  I have an owner of the M40 motorway m but I didn t install Vista on my laptop.
  Why? good Vista needs a lot more material resources like the XP.
  In addition many additional applications that are running on my system are not compatible with Vista.
  Last but not lease I didn t find the drivers of Toshiba for the M40 on the Web site.

  I think that the drivers Vista missing on the page is not a problem serious because important factors as driver graph, sound driver, lan and Wlan driver can be downloaded from the website of chip manufacturing.

  Anyway, if you want to install Vista on your M40 I would create an additional partition and install the OS on the second partition.
  In this case, you can use the two BONES; XP and Vista.

  To my knowledge the Vista installs a clean boot manager and it should be very easy to switch between XP and Vista.

  Best regards

  Good bye