9860 e-mail problems... help blackBerry Smartphones!

Similar Questions

• E-mail notification HELP blackBerry smartphones

  Can someone help me with the problem I have with my electronic mail notification sounds.  I checked all notification profiles are defined on but my phone still does not give me an alert.  Anyone have any ideas?  I also try to put one of my sounds saved in my music of alerts by e-mail and I'm wrong.  I'd appreciate any help

  Well, with the 4.5 OS, you can use JL_Cmder and his choice of the factory setting.

  Download here: http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

• Problems of blackBerry Smartphones while creating an e-mail account

  Hej,

  in late July, I bought a BB Curve 9320. Until today, I wasn't able to create an e-mail account. A smartphone without access to e-mail. The problem is missing to create an internet e-mail account. I'm only able to set information for a business account, which I did not. In recent weeks I spent hours and hours reading manuals/blogs and watching youtube videos. I also asked my phone provider if they put in limits for internet e-mail accounts. Nothing of the sort.

  I guess that the problem may be caused by our bb playbook. It works well enough. The playbook is running to a live windows account for email, contacts, and dates. When I started the 9320, I first used the same bb id that we use on the playbook.

  Please help me, I'm totally frustrated. What can I do?

  Sincere best wishes from Hamburg

  Jan

  Interesting. Call your carrier and confirm that you have the blackberry data plan associated with your account.

• HELP blackBerry smartphones - check email account problems

  I got a Blackberry message asking me to check my email 3 days ago, so that all these problems with Blackberry are produced.  When I go to email account wonder my username and paassword.  BlackBerry does not seem to recognize these one more, so now mymail has completely disappeared from my Blackberry (8900 torch with the last update 6.00 on this).

  I spent over 2 hours trying all sorts of things, including the 3 but thingy, steps I can't do step 2, and yet he asks me my user name and password which he doesn't like!

  Orange has the ability to reset your password and set up your account for you.  If you ever hurt to validate your e-mail address when asked to do so, Orange should be your solution.

  I hope that helps you.

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• The mail icons new blackBerry Smartphones

  I have no unread messages, but there are two icons of mail on the screen. One leans to the right with a red 'x' in the upper right.  The other seems normal and the number goes down I read a message.  I deleted all my messages, but said leaning box 7 and the normal box says 1.

  Thank you

  Mitch

  If maisl isn't here as stated above then you must erase your SMS database.

  To clear the TEXT completely check following the steps:

  1. Connect the BlackBerry smartphone to the computer.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore, and then click Advanced.
  4. In the list of device databases, select the appropriate database.  For your problem, select SMS.
  5. Click clear.
  6. In the warning window, click OK.

  Don't forget to have if you erase your SMS as mentioned above, then all Messages will be lost and cannot be extracted unless you have a backup.

• Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

  Hello!

  I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

  I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

  My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

  I want also to the last update available for my phone and how to update.

  madhava909 wrote:

  You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

  None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery?

  In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

  • KB02141 How to reset a BlackBerry smartphone

  Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

  Once again, it's impossible to say at this internet distance.

  madhava909 wrote:

  Hereby, I have attached an image. Please answer those as well.

  

  The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

  • http://docs.BlackBerry.com/en/

  The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

  madhava909 wrote:
  Pls send me a link if you can, to download the latest update.

  You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

  You can also benefit from this:

  • http://us.BlackBerry.com/support/blackberry101/#tab_tab_style

  And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

  • http://www.BlackBerry.com/BTSC/microsites/microsite.do

• Help blackBerry Smartphones! Bold 9900 will restart after repair of the unaccesible built in memmory guest

  Hi I have a bold 9900 it turned off it self even if a file has been download, I turned it on the prompt saying built in unaccesible memmory due to repair detected errors (YES), now it turns on I type the password, and then it crashes or restarts. I had the operating system reinstalled, but the same problem HELP!

  Hi Danial9900

  Welcome to http://supportforums.blackberry.com

  Donwload 9900 OS 7.1.0.1098

  You must cause the error 507

  Download BBSAK
  Connect your BlackBerry via USB (I recommend that you remove the password of your BB)
  Wipe applied.
  Showing error 507 that what follows applies

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  VIA | JSanders

  http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/error-507-reload-software/m-p/1477...

  You can update your BB via the Loader via CrackBerry

• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• Problems of blackBerry Smartphones

  My blackberry 9320 curve was updated yesterday, I failed to make updates and now the phone turns no-screen is black but the red light is on tried to do a system update, but nothing happens. Download expires, getting very frustrated because I have tried since 11:00

  Need the bbm as soon as possible

  • Thank you

  Hello and welcome to the community!

  First of all, it looks like your battery may be dead... Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  Once your battery is fully functional, so please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• Problems installing blackBerry Smartphone email

  Hiya. So I got my e-mail which is totally fine, for the past 2 years.

  Then yesterday, I don't have any, just about everything. And I didn't think anything of it, because it was the day, and sometimes the emails can be slow to come through.

  Towards evening, nothing yet, so I'll send an email but it tells me that I have not configured and sent me the e-mail Setup Wizard thing.

  Now, here's where I hit a pickle. He takes me through and gets to the screen where it says 'existing users if you want to access your e-mail settings, or change your device, connect.

  I put in my username & password (which I assume is my BB ID?) and a message appears saying "empty user name, type a valid user name."

  So is - can anyone help me and tell me why it is said that? Or what I am doing wrong. Because my user name & password are certainly right, as I can log in my ID BB on my lappy, but it is perplexed as to why my BB has stopped my emails in the first place...

  I don't know why your email would suddenly stop working, but your cellular operator must have a site of BIS self-service where you can add, delete and modify all accounts e-mail on your BlackBerry phone.

  If you can't get the work e-mail Setup Wizard, call Optus to access the self-service BIS site.

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• Problem receiving blackBerry Smartphones Message delivery

  Hello:

  An acknowledgement of receipt is sent by my BB direct address when an e-mail entering made the request.  This is despite the fact that I am fixed in order to avoid that, through

  Messages folder > Options > delivery to confirm = NO Email settings and confirm = NO playback

  This is a version of Storm 9530 (vzw).148 with BIS, and incoming mail is sent by my ISP to address * @vzw.blackberry.net.  The unwanted receipt is sent with my ***@vzw.blackberry.net as the sender, so it is not produced in my access provider or my office e-mail program.  What has happened since I have the BB in Nov 2008, several battery grips since.

  There are other parameters to check?  What else to do?

  Thank you very much.

  Hello!

  For reference, see this KB:

  • KB12661 Receive e-mail messages in BlackBerry Internet Service delivery behavior

  Basically, the two parameters that you cited have to do with when you initiate an email of your BB... they have nothing to do with the e-mail entering your BB.

  The only parameter that you have relating to incoming e-mail is the 'send Read Receipts' this setting... control or not a requested read receipt is sent when you open e-mails on your BB. But, you have no choice about the delivery receipts like those between the servers... the customer (BB) has nothing to say in the matter... and the BIS servers attached delivery receipts when they are requested.

  Hope that helps!

• Problem checking blackBerry Smartphones Whatsapp

  After you have installed whatsapp, I check my number starts with application whatsapp tried to connect inside and outside the firewall which is not allowed by your it policy.

  OK... Here are the steps that you need:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Beware of all the warnings, he said. Later, when you make your restore, don't do not restore basically this will just put it on your BB policy... rather a selective restore of only those databases that you absolutely need and especially leaving off anything to do with COMPUTING strategies:

  • KB03974 List of database for the blackBerry smartphone

  Good luck!