All-in-one Photosmart HP 3310: colors may not print correctly on A4 photo paper.

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  The red color does not print correctly, it of a weak orange and turn yellow on the edges.

  The problem is, even if we just replaced the cartridge.

  The other colors are fine.

  I'm sorry.  It's a consumer forum and your printer is a product of the company; would be better served on the forum planned for it.  The business forum will be experienced in printers of business community members and expose the post more than members with the knowledge needed to answer.

  http://h30499.www3.HP.com/T5/printers-LaserJet/BD-p/BSC-413#.UDQAKt2PUaA

• All-in-one Photosmart HP 3310: black printing in odd rows

  Hello

  I have had this printer for almost 6 years and never had a problem with it until this last week. My impression started out as below:

  

  As you can see, the colors are fine, but black seems to be coming out in lines. As the black cartridge was almost empty, I replaced it and received the same impression. I replaced that one (just in case the cartridge was defective) and received the same impression.

  My printer is out of warranty; I tried to clean the print heads and align the printer several times over the last week and nothing has changed. In fact, every print I do has the same meaning (even thickness, same color, same type [dotted, lined, etc.], in the exact same places every time, which is interesting.

  I tried the reset of the printer (pulling on the power cord for 15 to 30 seconds, and then reconnecting), alignment and clean the print heads in the printer menu, and then on the menu in my Mac, and I tried to get the number online (here and here), but came to nothing.

  I'm currently located in the United States, in Arizona. I understand that it is an older printer, so I may end up having to replace, but I was hoping someone might have a suggestion.

  Thank you

  ~ Leslie

  Hey @TheLastDuchess,

  Welcome to the Forums of HP Support!
  
  I understand that you are having problems of black print quality when printing HP Photosmart 3310 all-in-one printer. I first want to thank you for all the details you provide me in your message. I see you've already replaced the black cartridge twice, cleaned and aligned the print head several times and reset the printer nothing helps. Unfortunately at this time, it sounds like you have a defective system of the print head. The printhead in the unit model is not replaceable part. It reads the cartridges and ink to go on the control document. If this part in case of failure to replace the entire unit would be necessary. According to all the steps that you have already tried, at the moment, you have exhausted the troubleshooting steps. I don't want you to run one more cleans away from your printhead system because it uses no ink in order to rinse the ink for cleaning system. The rule is generally, if cleans 2-3 make no difference, not to go forward with more clean as you will just waste ink.

  At that time, I suggest that you contact our Technical Support by phone team to explore additional options.

  For Arizona, HP Technical Support can be reached at the: 1800-474-6836

  Good luck and happy holidays!

• All-in-one Photosmart 309g. I can't print envelopes.

  I have a Photosmart 309 g all-in-one printer. It will not be printed envelpoes. I have the good envelope picked in Word. I get a "Paper mismatch" error  I'm using Word 2007 on Windows 7 Home. Can someone help me?

  Thank you.

  Here is a link to a document that incompatibility of paper addresses for your printer model. Once you click on it a nice open link this page, a drop-down list labeled "print envelopes in Microsoft Word 2007. This will give you trouble shooting to try to try to correct the problem you are having with the printer. I hope this helps.

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  I would gently pat dry the printhead on a damp cloth.  A working cartridge will have a strong task of cyan, magenta and yellow.  I suspect that your cartridge will show only cyan and magenta.

  In this case, there are a few things to check.  Are the original HP or reman cartridges / filled?  The latter usually have poor quality, see the study here.   The other possibility is that the cartridges are original HP but outdated.  There is not all "expiry" on these cartridges that might lead to print does not correctly after a certain date, but very old cartridges may have failures in one or more colors.  Check the end of warranty date (two years from the date of production) as indicated in the paper here.  This date is also usually printed on the lower right front back the package.  If the cartridges are very old and well beyond the end of warranty date, this is the likely cause.

  As a temporary measure, it can help to soak the cartridge in about 1 "of very hot water for about ten minutes, with the nozzle to the bottom plate.  Remove the cartridge and gently dry the electric contacts with a lint free tissue and try to print.

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  Welcome to the HP community @ellumare,

  I read on your desire 7640 does not although you receive an "Out of Paper" error, the printer showed as 'offline' and currently cannot add printer on your Mac with 10.7.

  Here's what I would recommend. Try troubleshooting the equipment first, because if there is a problem with the unit, this will lead to software problems and troubleshooting cycle can get tedious.

  1. power reset the printer and make sure the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

  Turn on the printer.
  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  2. try to make a copy of the front of the printer. If the work of copies successfully, go to step 3, if the copies do not work, tell me what happens when you try to make them as there is most likely a hardware problem.

  3. from your Mac:

  1. Reset the printing system
  2. Repair disk permissions
  3. Restart the Mac.
  4. Click on this link to download and install the full features and software driver: HP ENVY 7640 e-all-in-One Printer series full feature software and drivers
  5. Print from text editing and other test applications and also try to scan from HP Scan/HP Utility.

  I hope this helps, and I hope to hear the result!

  Tip: Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

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  I bought this printer in 2010 and have had no problems with it and I can tell you that I have printed a large NUMBER of pages.

  Any ideas how to get this printer working?

  Thank you!

  Hey @Ric88xx, welcome to the Forums of HP!

  I'd love to help you with your JO J4680. I understand that you are unable to print from Word, but you can print the PDF and Excel. Please use the following article from Microsoft to solve the problem and I would like to know the results of your efforts: How to troubleshoot printing in Word failures.

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  HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning.

  Download and run printing HP and doctor Scan quickly and automatically perform several tasks of troubleshooting.

  When you click this link, HP Print and Scan Doctor is downloaded using the download of your Internet browser capabilities.

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• OfficeJet pro 8500 all-in-one: black and yellow ink does not print. brand new

  Can I return the cartridges that do not work? Or is there another solution?

  The document here can help solve the black and yellow print not on you Officejet 8500.  Black and yellow print does not correctly, I guess the Black/Yellow Printhead, which is a part of repalceable, but I suggest you to go through all the steps in this document in order.

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  HP says it's out of warranty. I bought it on Amazon of Bob Electronics and they had him as a monitor in use. Has not been used, but if the warrantly expired.

  Hello @ Tallgrayguy,

  I understand that you can't print with black ink cartridges. I would try to help with this problem.

  Chances are while the printer was sitting as a model of display used, the dried out print head. It's too bad that most print heads are not something you would find at your local big box store.

  On the front panel of your printer, press the arrow outside the screen. Select Configuration.

  Then tap Tools.  From there, locate the printhead cleaning option. Try this three times.

  I hope that this will work. If it isn't I would like to refer you to a post from Bob_Headrick.

  black ink does not.  I read the document completely, and then decide if it fits your situation.

  I would like to know how things will go.

• HP All in One Photosmart C7280 scan issue with Snow Leopard

  Hello

  I bought my wife a new cool Mac mini. So it comes with Snow Leopard. We use it for our activities with an HP printer all in one Photosmart C7280. Unfortunately the scanner does not work. I did the mistack to install HP driver from the HP website and read after documentation of the HP Web site (probably like all users). So I decided to completely re-installed the machine (as it was new) and follow the installation procedure for HP who, to say that the pilot is coming up with Snow Leopard. After the new re - install, so I installed 10.6.1 patches and last HP driver from the site Web Apple as mentioned in the forum. (version 2.2)

  The printer is correctly detected, but there is no way mak it work the scanner on HP procedures. The scanner is not recognized at all, and the printer configuration window is not appearing the scanning tab as it is supposed to. It seems that the scan part it does not work in one.

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  My network configuration is very simple:

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  Hello

  Good news, it worked. But I think that the problem came from the D-Link router that I used. Upnp has been set to allow, and it seems he mistook the discovery of the device. I proceed to turn off and the live showed you me overdrawn the printer on the network. I installed it, and the scanner has been recognized.

  If I turned my back to Activate Upnp, the scan function is dead. Thus, it probably is a problem of compatibility between the leopard to snow and this Protocol. What is strange, is that our whole system of leopard work with upnp enable or disable.

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  My printer, which works great, needs a driver and HP does not seem to do more. On their website, they say nothing more than ten years. I have no chance or is there anything else I can do?

  Thank you.

  Here is your support page.

  http://support.HP.com/us-en/product/HP-Photosmart-C3100-all-in-one-printer-series/1146511/drivers

  Click here to find your exact model number and check for the drivers and the software Win 7.

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  Hey @SNAJ,

  Welcome to the Forums of HP Support!

  I see that you encounter some problems with the scanning of the all-in-one Photosmart C7288 printer after upgrade to Windows 10. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, uninstall all software associated with the printer to your PC. Finally, download and install the latest drivers by clicking on this link.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.