ENVY 17 black screen

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• envy dv7: black screen

  Hello, I have a problem with my laptop... after I did a system restore, rebooted computer, but windows does not start one can not access the bios either... when I press the power button / the hp logo comes up for a few seconds and after that I see is black screen and mouse... I can move the mouse the key combination does not work, but I can turn on caps lock... the fan is workink no beep no no hot flashes... I have no idea what could be the problem... What worries me the most, is that I can't access the bios... Thank you for your help

  Thank you for your help, but fortunately I've already solved the problem...

• Envy 15-j144na: indefinate black screen when you turn on

  I need help I have a laptop of hp envy 15-j144na

  the power led lights up when I press the power on button. the f12 key led stays orange. the caps lock white button will blink twice every four seconds. the screen never lights up.

  When I turn on, I hear the drive power upward.

  I tried to take out the battery and unplug AC and then pressing the power button / stop for 15 seconds then fix ac and power on.

  I tried to remove the battery and memory and power cable. then put it all back together and tension.

  I tried to hold the windows key and the b key and pressing power for a second, but it is not the bios update.

  I tried to connect an external monitor, but it does not show anything

  When I power the laptop on the bios does not appear if I press f2 or DEL or esc.

  before that, windows is checked 10 crashed when using bittorrent and then reset and black screen now power on.

  any ideas?

  I left my laptop this weekend, and he had the same symptoms.

  I swapped the hard drive to another hard drive.

  The new hard drive has windows 7 and the bios reported that he was unable to start. It was different because I could see something on the screen at least BIOS.

  Then I plugged my hard drive laptop screen and back to work and it started windows.

  I don't know why the laptop now works. Very strange. I have never seen this on any previous laptops or desktop computers.

• HP ENVY 15: WiDi on Windows 10 gives black screen.

  Attempted to connect a TV to my desire to 15 through a Microsoft display adapter, but only get a black screen when connected.

  Product envy num is L0L25PA #ABG.

  Microsoft display adapter model is 1628 with new firmware from 1.3.8220.

  Intel (r) worm 6.0.40.0 WiDi.

  The MS display adapter has the latest Miracast driver see 10.0.10240.16394 downloads of Microsoft.

  The display adapter brings up a ready-to-connect "display in 1080 p with a black background.

  Once connected, the laptop says it is "connected to the MS display adapter" and the TV goes black.

  This dual-screen development. The TV becomes a kind of signal from the WiDi, but this isn't a "screen" as with no. signal the TV is blue. "

  So I'm not sending ether does not correct data to the Member States display adapter or the adapter is not properly translated.

  The adapter has accepted an update for it via the WiDi who ran ok. All the screen during the update wasn't on the portable TV.

  Can do all the right things on the TV with an HDMI cable.

  Is there a fix for this or I have to wait while the MS, Intel, HP sorting?

  Windows 10 is fully updated.

  The MS display adapter was not winning in 8.1.

  DAY FOLLOWING.

  Found an update of the driver Intel(r) HD Graphics 5500. The Intel verification app update does not pick up this one, I found it when checking the drivers in Device Manager.

  I can now get a projection, but it's a bit and on everything when he wants to work. Once it starts, it is good, all that either with a slight flicker/stutters when the video display on the TV. Sometimes it takes a reset of the ILO and a new attempt so he could start as for the moment, to the extent where I wonder if there is a hardware problem BOUNCING temperature with Member States display adapter.

  Having found a reset button on the adapter has helped.

  Another tomorrow.

  I found that my problem is the TV I use for my screen, a cheap 32 in Vivo that works very well on an HDMI cable. It of very subject bar she receives MS card or not.

  Everything is good when it goes, but you cannot change modes of projection etc without him dropping to and then once that happens it is very difficult to make it show again.

  I found this when I could try a Samsung which worked perfectly. Can change the mode, connect and disconect as much as I like without any problem.

  Thanks for the help HP forum,

  I hope this will help others who have a similar problem.

  How can I say that it is resolved?

  Sorry SDF15, I give you a little nudge upwards or one solved as long as you did not help at all.

  Even your suggestion to show how to mark your question as resolved does not apply in this case that you does not solve the problem.  I did and does the option solved on the original post. If I can do this response, I.

• HP envy: stuck on the black screen

  Hello, so my Hp Envy is stuck on a black screen. It's a screen lit, but it does not load windows. I tried a hard reboot, nothing. I've updated the BIOS and it seemed that nothing was happening then loaded windows. My antivirus has been turned off and need to restart the computer now its stuck on the black screen turned on again. Help, please!

  Hi @Jaxibrey,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked into your problem on your HP ENVY laptop and having starting problems.  Try to make a hard reset.

  When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

  Here is a link to put the laptop in Safe Mode. Then you can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. You may need to consider a few days before that the issue that has happened.

  Here is a link to computer does not start for Windows.

  Plug the adapter directly into a different wall socket. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

  Please let me know how it goes.

  By clicking on the Thumbs Up below, you can say thank you! .

  Thank you.

• Envy Touchsmart Windows 8.1 update 15-j05cl - black screen

  Have a HP Touchsmart, envy 15-j057cl. I can't upgrade to Windows 8.1. I did the following:

  1 installed all windows updates.

  2 went to HP support for machine page and installed all the drivers.

  3. don't run Windows - no problem identified compatibility Manager.

  4 deleted Norton preinstaled. No antivirus software is enabled.

  5. attempt to update the Windows store.

  6. black screen.

  Back in Windows 8. Windows has reported various attempts through error messages, including:

  0xc1900101 - 0x3000D

  Then-

  1. drivers for bluetooth and Ralink wifi disabled

  2 attempt 8.1 windows update of windows store

  3 black Screen

  Back in windows 8

  I tried very hard to make sure I've gotten all the latest drivers and BIOS, including the chipset drivers. I have not installed any other software. I also disabled any driver that I can not have everything while the update fails.

  I need to get back to work. Any thoughts?

  Thank you...

  The saga continued, but it had a happy ending.

  On the advice of the HP support, I uninstalled the driver Intel HD, booted safe mode and then tried the Windows 8.1 update. This time the update completed, but he returned to the black screen when I tried to install version 8.1 of Intel HD display driver. At this time, of course, it wasn't able to go back to Windows 8.0, so I had to completely reinstall the operating system from scratch. Good thing, I had all my saved data.

  After this experience, I gave up for a while, but he contacted the HP support to express my displeasure.  I went to a case manager, who contacted me the HP SmartFriend support.

  Today, we did an update of the BIOS. This new version of the BIOS F.53, just released on March 10, 2014 (after I had made my last attempt to make the update). After updating the BIOS, I have successfully completed update 8.1 Win. I then checked to make sure I had the latest version of the Intel HD Display Adapter driver and I did. Actually, the pilot that is displayed on the page for the driver for my machine was older than the version I have installed. So far so good.

  It seems that the solution to the problem was for HP to do a BIOS update.

• D160QD: Black screen on Envy AIO 23

  I have an Envy23 AIO ToichSmart... My PC has quit the boot (black screen)... I tried to change the memory, motherboard and map of scalar... Still, does not start upward...
  I have 8 GB of memory in her...
  
  For the purpose of troubleshooting... I tried different memory... 2 GB... The machine starts... If I put in 4 GB of memory or even memory 8 GB 1600 that the computer came with... It does not start until... Why the memory size is now a problem? I need to replace to get my computer working normally again?
  
  Help, please

  FINALLY SOLVED my problem...

  I had installed Windows 10 and it corrupted my bios...

  I was able to start the computer with a 2 GB to 8 GB chip chip inplace.

  I downloaded the upgrade of the BIOS and installed...

  Then I formatted and reinstalled the OS and I no longer have a black screen...

  System starts every time now.

• Dv6 envy: black screen

  While my laptop turn on and get to the screen fine connection, as I have, the login screen becomes empty. I can access the pass simple hp for some reason any and responding to things like brightness. Its like the office simply refuses to display. I tried delays and remove the battery. Any tips?

  Hello

  Try this and let me know.

  Boot the computer normally and log.

  Black screen, hold down the ctrl and alt keys and press delete.

  Select Task Manager.

  At the bottom left, select details (if it is not already selected).

  Click in the header of column Nsoul to organize the processes in alphabetical order.

  Look for an entry called to run once Wrapper (RunOnce.exe) - If you see it listed, right-click on it and select end task.

  The office is now show?

  If this is the case, download Autoruns on the following link and save it in your downloads folder.

  http://download.sysinternals.com/files/Autoruns.zip

  When you have that, open your download folder, right-click on the folder zipped to Autoruns, select "extract all...". "and in the next window, click Extract.

  A new window will open displaying the extracted content.  The application you must launch is the 2nd in the list (in format autoruns 636ko) but this by right clicking on it and selecting 'Run as administrator' -click 'Yes' to the uac prompt.

  Scroll down the list until you find the entrance to RunOnce (it may well be 2 entries) and Remove the tick (s) in the box next to it.

  Restart computer and see if it boots now on the desktop.

  Kind regards

  DP - K

• Envy 15 k005tx: laptop will not close properly... the va just black screen but the light is on and the fan also

  Laptop doesn't go out normally... va just black screen but the light is on and the fan is also on... so I have to stop it by pressing the power button... help plz...

  Hello

  On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

  Try to use the following method to see if you can install an earlier version of the driver IMEI.

  Download driver IMEI on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

  Disable your wireless card (should be f12 ).

  Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

  When finished, restart the laptop.

  If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

  https://support.Microsoft.com/en-GB/KB/3073930

  Kind regards

  DP - K

• Envy TouchSmart desktop: screen flashes on the screen of windows 7 (in blue) to black

  When I turn on my computer, sometimes the blue screen with 'Windows 7' on this subject. The wheel of death comes up and then the screen flashes blue to black. I'm in huge trouble because I back upwards (I know, I know) and the first half of my research project is about it. Help, please.

  Hi there @Dfash,
  
  Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you have a problem with the black screen. I'll be happy to help you.

  Here are two documents that can help.

  Computer won't start (Windows 7, Vista, XP)

  Computer starts but the screen stays white (Windows, 10, 8)

  Please keep me informed of the progress of things. If you need help, let me know and I will gladly make all that I can to help you.

  Please let me know if that solves the problem by marking this post as "accept as a Solution. To simply say thank you, click the Thumbs up below!

  Thank you.

• HP ENVY 23-d260qd: black screen

  I bought all in one computer / 9/23, 2013.

  I got the black screen last week. I tried everything I can do to troubleshooting. BIOS too.

  My pc is turned on / fan works / no beep sounds.

  I want to try to connect with the other monitor, but my pc doesn't have a port.

  How can I connect another monitor.

  And also. where can I get needed services?    My zip code is 22153.

  PS: I've tried USB graphic adapter, but it need to install cd.

  It is impossible because the monitor is dead...

  Hi there @golila
  
  Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff. I understand that the display on your all-in-one is black at startup, and you tried to connect an external display. I'm happy to help you.

  Now, I can certainly understand your frustration because of the circular nature of the problem. I would say that first of all concentrate on the main display. I realize, you've probably already tried this, but just in case where to navigate on this page:

  HP and Compaq all-in-One and HP TouchSmart desktop PC - screen is blank after you start the computer

  If you do not answer on the main screen, then you are pretty much left with a repair option, because you can't work without loading the drivers of the external USB adapter. So if you want to check your repair options, please use the following http://www.hp.com/contacthp and create a folder for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• HP Envy 15 black laptop after the login screen.

  The laptop was working OK up to now just get a black screen after login. I can hit Ctrl alt del, but nothing happens

  Hello

  Try the following - this implies that you are under Windows 8/8.1.

  Stop of the laptop and leave it like that for 10 seconds.

  Tap here to f11 as soon as you press the power button until you see a message "Windows is loading.

  On the next screen, select your Keyboard Layout and on the next screen, select Troubleshooting.

  Select 'Advanced Options', and then select System Restore.

  Click on yourcurrent system O and then wait as the system restore window opens.

  Pick a point to restore at least 48 hours before that this problem occurred first and then proceed with the system restore.

  Kind regards

  DP - K

• HP's envy touchsmart m7 sleekbook black screen when turned on

  Bought this laptop 30 days ago...  Worked very well.  Get to market.  signed on-screen says something like "Service Manager" not embedded correctly then closed on the black screen.  No matter what I do... all I get... black screen.  Now, it is closed!  Help!

  I am running windows 8.1.  My problem has been resolved as a result of my own research.

• HP Envy 15 notebook PC C8P47AV: black screen on laptop and also when I connect to monitor

  When I turn on my laptop I can see only a black screen.  I don't quite see the HP logo.  The hard drive seems to be spinninge I can hear the fan and the lights on the wireless and the caps lock are functional; believe so everything works well except the video.  I tried to connect to a monitor via HDMI, but you still get black screen after trying the F4 key.  There is no beep codes or the upcoming diagnostic lights.  Before I lost the video, I had taken the laptop fan because there was a message that he did not work properly.  Turned out a screw was stuck in there.  I removed the screw and replace the fan in.  Everything closed and turned on the laptop - no video.  I tried to re-seating the RAM.  Basically, I would like to see if people think it's the motherboard or the video chip that is the question; in this case, I'm going to buy a new laptop because motherboard costs about $200.  Also if anyone knows if there is a diagnosis of material that I could run that might give some beep codes.  I think that Dell has something where you hold D down and power on the phone to start the diagnostics.  Full disclosure this laptop fell a few times as well, so this problem can only await the right time appear.

  @gman2,

  Hello and thanks for the display on the HP support forums.  If you can, nothing appears on the screen or enter the bios at all this means you have a hardware problem.  You will need to contact the HP support by phone for repair at this point.

  Please use the following link to connect to the appropriate service.

  Contact HP support.

  Please let me know how things are going.  Thanks again for posting and have a great day.

• Envy 17-j130ea: HP Envy 17-j130ea do not have access to the BIOS recovery and black screen

  Hi people,

  The laptop was waking up alone, so I decided to try to update the BIOS. Bis error. The tool has been run on 64 Win10

  The HP tool left me with a black screen and after that I tried to hold the low win + B and the power to access the Bios recovery, but there is no nothing. Tone flashing, nothing.

  I don't know if creating a flash drive with the bios will help as I don't have admin rights in another machine to create the flash drive using HP tool.

  Any ideas? Flash player won't work if BIOS recovery is not pulled up?

  All ideas are welcome.

  See you soon

  Well, I managed to solve the problem overnight without having to wait three days for anyone to answer that after the end of the week, with the following steps:

  1. I had to create a USB key with the bios by using the executable auto HP. It did not help that for some reason any that you have to have the administrator rights on a windows machine. Why aren't files available as well in a simple zip file? It would have helped a lot! Please stop HP right now provide only Autorun... it only compliates things. It took me an extra day just because I couldn't access a machine windows with administrator rights to install the executable file.

  2 - Insert the memory stick with the bios in the dead computer.

  3 - Press the Win + B and press the power button. The machine didn't do any beep or noise that all the guides say. I just kept pressing the key B + Win until I saw a recovery of the Bios screen, finally. Without the memory following stick this same step has not shown, nor does the computer make a noise or show any display, just died.

  4 - wait for the update at the end.

  My Advisor. Do not update windows, it all messed up. It is very reliable to get the memory stick. Too many windows things can interfere in the process, just don't do it from Windows, or at least create the memory stick first while you still can.