G85 Print cartridges do not line up

My G85 printer has indicated that the black cartridge is low and must be replaced.  After you have inserted a new cartridge, the cartridges doesn't have to line up despite several attempts to complete the alignment process.  I removed and reinserted the black cartridge, but the alignment process has always failed.  I remove and reinsert the black cartridges and color, but that did not give positive results either. I reinserted the original black cartridge, yet once nothing helped.   At this point, I'm running out of things to try.

Is it a hardware failure and can be that after repairing the printer will work or does have a suggestion that I could try before I give up?

John Stallone

[text removed for privacy]

The automatic alignment process requires that the black cartridges and color work properly.  If the alignment page printing in both black and color (yellow or cyan, I don't remember for this model), it is possible that the sensor alignment is fogged. You may be able to solve this problem by cleaning the lower part of the sensor with a cotton swab.  The sensor is a small black protrusion on a 1/4 "wide and 3/4" deep which is connected in the bottom right of the cart near the back.

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