HP AIO 7640: Scan-to-computer Envy 7640 means communication error

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• Photosmart 5520: Photosmart 5520 scan to computer problems

  Scan of the computer decided not to work. I reloaded the drivers (including the latest HP - inkjet ink-SW-OSX - Mavericks_v12.34.44.dmg) without success. I tried to delete the printer and start again. The printer print wireless without a problem and I scan the computer successfully. The network connection is fine. When I went through the installation program, it tells me "a critical error has occurred. Please restart the application and try again". When I try to activate the scan to computer, I get a communication error "unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device. "even if there is a wireless communication between the desktop computer and printer.

  Any other suggestions? Is there a specific driver of El Capitan (OS 10.11)?

  Hi @AdrianCouani,

  I think we need to adopt a different approach and perform an uninstall more complete.

  I know that you have completed some of these steps already, but it is important that complete us the steps in the order presented.  Please follow the steps below and let me know the results of your efforts:

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some files described in the following steps may be found, if you can't find one of the files or folders on your computer, do not be alarmed.

   

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Get error Code 82 in Norton-impossible to scan my computer

  Please help me I am unable to scan my computer. Norton keeps popping error 82

  Thank you

  Hello

  I recommend you contact Norton support first, team because the problem you posted is related to the Norton software.

  http://www.Symantec.com/support/
  http://www.Symantec.com/feedback/contactus.jsp

  You can use the Microsoft Security Essentials software. Microsoft Security Essentials is an anti-malware solution for new, free consumption by your computer. It helps protect against software viruses, spyware and other malware. It is available as a free download for Windows XP SP2 and higher, Windows Vista and Windows 7.

  For more information visit: http://www.microsoft.com/security/pc-security/mse.aspx

• ENVY 7640 e: scan TO computer device

  Computer and printer connected wireless.  Prints and copies fine. Scan initiated computer very well.  The problem is during a scan of the e series WANT 7640.  It will scan pages 2 and after that, the analysis fails.  The network is fine.  The software is up to date; uninstalled and reinstalled.  The printer was unplugged for 3 minutes and restarted.  So far, no treatment of discussion online.  I need to be able to launch an analysis of two sources; the purpose of my purchase.  Thanks for any help.

  Hello

  Try to do a full restart of the cycle as follows and chck for the difference:

  1. Disconnect the power from your router for 10 seconds, plug back in and allow the router up to 3 minutes to start.
  2. Restart both the printer and then the Mac.

  Now try to scan from the printer and check for the difference.

  If it persists, you see the scan to the State of the computer as active and in the HP utility Greem?

• HP Envy 7645 e-all-in-one-seri: screen scanning / Scan to computer / select a computer

  The screen scanning / Scan to computer / select computer

  "Select computer" shows a computer that no longer exists... How can I remove the computer? Before getting rid of the computer, the printer software has been uninstalled.

  Hello there! Welcome to the forums @SandyLY 

  I read on the way in which you no longer have a certain computer, however, the printer it still lists as a detection option of.

  1. I'd say trying to power cycle the network devices first, which can remove this PC in the list of printers:
  Turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).
  Plug the router back in and wait another minute, turn on the printer and the computer.

  Check the printer to see if the PC you have more is always listed or not.

  2. If the PC is still listed on the printer, check out this guide to set up the scan of the computer to the correct computer:

  A "found no computer', 'Necessary connection' or 'unsuccessful analysis" Message appears for HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e - all-in - One Printer Series

  Good luck, I hope this helps

• HP 4500 ENVY: I have a HP ENVY 4500 and impossible to activate scan-to-computer.

  I'm unable to scan documents on my copier/printer/scanner. I did some troubleshooting by entering the IP address in my iPad that I was instructed to do and told me that the "scan-to-computer" function had been disabled. But I can't understand how to re-enable the feature "scan-to-computer". All other features of my HP ENVY 4500 work correctly; the scanner is the only thing that I can't go to work. When I try to scan anything that a message appears on the printer screen that says: NO COMPUTER FOUND Make the printer software is installed on your computer, and that "Scan to Computer" is selected.

  Hello

  Scanning to a computer from the front panel to scan to a computer with Windows or Mac OS X, not a Tablet as I understnd of your information.

  Since iPad you can scan by launching the scan from the HP AIO Printer Remote app, not the printer itself.

  You can follow these steps to scan from a mobile device:

  http://support.HP.com/us-en/product/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/document/c02486319/

  Kind regards

  Shlomi

• HP ENVY 4501 Scan to computer for Google Chome

  I use Google Chrome on an Acer Chromebook.  All downloads for Chrome is current as it is updated each time I connect.

  I installed my 4501 want to PRINT from my Chromebook and everything is priting well enough.

  I have CANNOGt SCAN TO COMPUTER since your software is ONLY AVAILABLE for Windows 8 and MAC and since the CHROMEBOOK do not use a CD, but uses the CLOUD for all is a matter of difffent.

  I have a coirse would like to BE able TO SCAN GTO WORKSTATION, but don't know where to start INSGTALLING SOFTAARE for GOOGLE CHROME, so any HELP would be APPRECIATED.

  George M Weinert V

  [email protected]

  Double post:

  http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/HP-envy-4501-scan-to-computer-for-Google-Chome/m-p/4761555

• HP ENVY 4502 e-all-in-one Prin: scan of defunct computer ENVY

  I have exactly the same problem as the last poster. You guys repaired my 6 month old Pavilion and in doing so, installed a new "BIOS" with the new internet adapter. At this time there the 4500 WANT stop talking to the computer. All the machines in my house can be printed on the 4500 ENVY, but the printer doesn't recognize not all machines for use "scan to computer". I have 7 Windoze as a system to 2 machines and XP with a third party, and you will find all the information on my last machine of flag on your number of order CSO # [personal information deleted]
  I spent about 2 weeks of my time, since the purchase of this Pavilion, chasing the gremlins and finally repaired. Now I'm having this problem with the 'DESIRE '. All this foo for all passing through hoops, installation, uninstallation, reset, definition, non-colmatage, clogging and I really resent all this 'have you tried this,' "have you checked with the community"... on and on.
  IF, suddenly, there is a problem with a firewall in my router, which was not a problem before (I checked the router using its web page and there is no firewall to be seen), which should not happen. If there is a problem with the use of Firefox, Zone Alarm or not using Windoze firewall, you guys should change your codes to take care of her. This includes coding for your printer.
  Being a former computer scientist for systems on issues such as the Apollo, B-52/Hound Dog, B-58, Verdan, redial, Bendix G-15, ad-nauseam, my suggestion is for your program to engineers to make sure the function loops before they something huck on the market. Having personally visited over coffee with Dave Packard and Bill Hewlett in the 1950s, I think they would be embarrassed by this whole mess... No phone calls, please, we don't see this solution HERE so that everyone can see.
  I now Mac users 'DESIRE '.

  Somehow or other the transceiver ENVY suddenly decided he will communicate with

  the router and other computers that are attached to it. I suspect that some gremlin went to

  work when I was forced to analyze some of my collection via the attached USB cable

  my new laptop to the printer.
  So ends another bunch of wasted hours, chasing the gremlins, jumping through many

  Creole proferred by the 'possible' HP engineers fix the system. I had kept a plus

  accurate count of the hours taken in these escapades, since I bought this laptop and who

  printer last spring, I would conclude that I had lost at least 3 weeks of days 8 hours.
  Bill and Dave would sympathize with me, I know... but they are not here, they are...
  I received a phone call yesterday, probably from the East Indies, judging by the focus.

  and said to the appellant that everything was 'OK' now.
  Thank you all for your efforts.
  Gruff, above and outside.

• Windows 8 on my HP laptop, I tried to scan to computer on my printer HP Envy 114 and it won't scan to computer

  I just installed Windows 8 on my HP laptop, I tried to scan to computer on my printer HP Envy 114 and it won't scan to the computer, I ran the store to correct what ever the problem is but the convenience store said no problem. I checked to make sure that the scan of the computer is enabled and it is, but still won't work, says windows 8 is not compatible with the scan of the computer. Any ideas?

  Make sure you install the scanner/printer drivers and the scanner on windows computer software 8. Then try to scan from the computer instead of the scanner to the computer. To scan, you must have the scanner that is connected directly to the computer to win 8 (you can't sweep a scanner on a different computer) or a network scanner connected to your router. Check the compatibility site to check if your scanner is supported.

  http://www.Microsoft.com/en-us/Windows/compatibility/WIN8/CompatCenter/home

• HP Envy 5535: No computer surprised trying to scan on HP Envy 5535

  I can't scan, message that reads not found computer.

  I installed the "New" printer with a disc.

  I ran doctor scanning & printing and all appears well.

  Printer is connected to the computer in Windows 7

  How and where can I enable the "scan to computer" in the software of the printer?

  It prints and copies without problem.

  Hello

  It seems that you have not installed correctly software and drivers. Double click the icon on the desktop will give menu HP printer Assistant.

  There are 3 sections that is similar to the following image:

  

  Have you installed lots of software and drivers on your computer?

  Kind regards.

• How can I avoid firefox reset my browser preferences when my antivirus software scans my computer

  Starting on 19/02/2013 every time that my antivirus software scans my computer (per day), various Firefox browser preferences are being reset. (It seems that Firefox can be reset to the default value.) My home page is reset to mozilla etc...

  I have reset Firefox, un-installed and re-installed Firefox to no avail.
  Each time the computer is scanned my browser preferences are lost.
  

  The following information system:
  Windows 7 pro 64-bit
  AVG antivirus 2013 current build.

  Firefox v19.
  

  I don't remember anyone to another report that AVG has done this. In fact, it would be useful to know exactly what did AVG. Your home page is stored in a file named prefs.js in your personal settings Firefox (your Firefox profile folder). It deletes this file? Replacement of a 'clean' copy it right? He characterizes the read-only file so that your changes are not saved between sessions?

  Could you make a backup copy of your profile folder if you have around comparison after running the analysis? You will need to store on a USB key and it is not be analyzed, too.

  To access this folder, you can use

  Help > troubleshooting information > "view file" button.

  Navigate from one level to Ctrl + drag the folder to the destination of the copy.

• "Scan to computer is enabled no longer."

  After the upgrade to Windows 10 I continually get this message, "Scan to computer is no longer enabled.  I disabled "Scan to Computer" network printer and ran print and scan doctor and you have restarted the computer and the printer. I always get the sporadic message. It is very annoying.

  Thanks for posting on the HP Forums!

  I should be able to provide suggestions!  Looks like that a little a problem with the software and scanning to the message from the computer.  When you disable the scan of the computer should be a checkbox bellow the button.  The box should say something like "Automatically start scan of the computer" when I log on Windows Make sure that this box is NOT checked.

  If the above suggestion already exists and you are still having the problem then I suggest that you uninstall the HP software. Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.
  
  To uninstall the HP software, click here: uninstall the HP software
  
  To perform a disk cleanup, click here: Windows Disk Cleanup (same steps for Windows 10) 8.1
  
  To download the HP software, click here: HP Officejet 6500 has more full feature software and driver

  If you please, after back and let me know how everything goes

• "Scan to computer" the printer only works for admins

  HP Officejet 6700, OS X Lion. Latest version of the software.

  Only admin users can scan the printer using the screen touch "Scan to Computer".  The non-admin users get communication errors. The computer is listed and after choosing works very well if the admin user is the active connection. But if a standard user is the current user, then it does not work. Scanning HP utility does not connect on the standard user account to "Activate the Scan of the computer". That translates into a communication error. But return to the admin, and it connects.

  Surely, it works in a context of user multi for non-admins. Do the other admin users is not an option.

  Standard users can use the HP scanning app on the computer, but the family loves the conveinence of the button "Scan of the computer. Its a nice feature. But seems broken.

  Fixed it! I just needed you to give me advice in the right direction. File on the file plist property seemed incorrect, so I changed to match the other hp plist file:

  iMac27:LaunchAgents pdivita$ ls-l * hp *.
  -rwxr-xr-x 1 pdivita admin 395 com.hp.devicemonitor.plist May 26, 2012
  -rwxr-xr-x 1 root wheel 673 com.hp.messagecenter.launcher.plist January 19, 2010
  iMac27:LaunchAgents pdivita$ sudo chown root: wheel com.hp.devicemonitor.plist
  Password:
  iMac27:LaunchAgents pdivita$ ls-l * hp *.
  -rwxr-xr-x 1 root wheel 395 com.hp.devicemonitor.plist May 26, 2012
  -rwxr-xr-x 1 root wheel 673 com.hp.messagecenter.launcher.plist January 19, 2010

  He now works in any account. Possible sound when I tried to fix my problem of no printing in January, one of the suggestions involved edit this file plist for HP Device monitor has not started, because it has been reported to cause problems in the past. Too bad repair disk permissions did not catch it. Thank you very much. Scan of the computer is a nice feature. (Although, the constant polling of devices HP monitor I see in the activity monitor always makes me nervous.)

• HP Officejet Pro 8600 Plus: HP Officejet 8600 does not scan to computer more - after having moved from the House

  Equipment:

  HP Officejet Pro 8600 more

  MacBook Air mid 2011

  Mac OS X Lion 10.7.5

  ASUS router DSL - N16 (new)

  I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.

  My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!

  Details of what I tried:

  1. Uninstalled HP software.
  2. System preferences / Print & Scan - removed all printers.
  3. On the front of the printer: you click Network and disconnected.
  4. Off, computer, printer and router.
  5. Tour of router on. The printer is turned on.
  6. Used the wireless configuration wizard.
  7. Chose my router - "Found WPS router".
  8. The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
  9. Turned computer on - check the connection to the router OK.
  10. System preferences / print and scan - Add printer. He sees my printer - I select this one.
  11. Option to download and install the software of Apple-selected.
  12. Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
  13. Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
  1. Go to support.hp.com/gb-en/drivers - type in the printer model.
  2. Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
  3. HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
  4. Click the HP Installer dialog box. Ignored HP ePrint offer.
  5. "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
  6. Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
  7. Software installed with success, but still need to configure the device. Press to continue.
  8. Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
  9. 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
  10. Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
  11. Back to the installer - congratulations! Successfully installed.
  12. Utility HP ok - prints ok.
  13. On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
  14. In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
  15. In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
  16. Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
  17. Try Apple Image capture - no devices specified in the list of devices.

  Hello

  First, make sure you have the latest firmware installed as follows:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series---N911/4322915/model/4323647/document/c02919168/

  Then, try the following:

  1. Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
  2. Select Network Configuration.
  3. Select direct Wireless Configuration.
  4. Ensure the Direct wireless is enabled and take one step of his password if such a value.
  5. Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
  6. Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?

  Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.

  On your screenshot, it seems that your router do not transfer packets to multicast to the need...

• Photosmart 6520: Can not scan to computer

  I can scan is no longer on my computer. I have a message to ensure that the "Scan to Computer" is selected via the printer software. Where can I find it. Printer works fine.

  Hello

  Thanks for the additional comments.

  You can always try our suggestion.   In order to enable the analysis of calculation, you need to install the FULL features software, then by activating the "Scan to computer" as shown.

  Hope that helps

  Thank you.