HP Color LaserJet cp2025n bars prints on several pages

Recently, our lab printer started print thick lines, "BOLD" through the pages it prints.  It is present in all printed material, including the printer Test pages.  It's quite annoying and a waste of resources.

I'm looking for the troubleshooting steps to alleviate the issue.  Currently, the printer does not display the error codes, and all the toner cartridge levels are above 75%.

I did not update the drivers or the computer and this is a recent development.

I ran the cleaning diagnostic menu, there is no indication of any dirt or debris.

The horizontal bars occur only when printing.

Please advise troubleshooting steps.

I can view the images now.

Failure seen on the prints, it seems be a cartridge or HV question contact.  Since it's all the 4 colors in order, they are installed in the cartridge tray pulls.  I recommend you all the contacts field since the cartridges to the HVPS othe (power supply voltage).

One of the possible reasons for this type of fault, is that when the drums are supported, there is a breach to the ground all four MAF at the same time that acts as a discharge (as the laser show) and here of toner is attracted to the unloading area.  It seems that it occurs once.

I hope this helps.

SD-86

I work for HP

Tags: HP Printers

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