HP Envy 700 series: HP Envy 700 series splash screen freezes

When I go to the boot screen, it is freezing up.  My mouse works but nothing responds.  I have to Ctrl, alt, delete to get out.

Hi there @claudia98223,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, HP experts and other support staff. I understand that you have a problem with the computer freezing. I'll be happy to help you.

Here are a few documents to help.

Computer hangs or freezes (Windows, 10, 8)

Display driver stopped responding and has recovered (Windows 10, 8, 7)

Deletion and protection against viruses on your computer (Windows, 10, 8)

Please keep me informed of the progress of things.

If you need help, let me know and I will gladly make all that I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution.
To simply say thank you, click the Thumbs up below!

Thank you

Tags: HP Desktops

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