HP printer drivers crash my laptop (blue screen)

I just got my HP Officejet 6100 today. After I finished installing the driver, my laptop suddenly crash and blue screen appeared. He said something about too much memory dump. I use Windows 7 64-bit. Before that, I have never any problem with the blue screen before and after uninstalling the driver of this problem stopped. But I still can't use the printer. I tried restarting the computer and reinstalled the drivers several times and this problem appeared every time. I tried to download the latest version of the drivers and it still crashed my computer. I have tried both USB and wireless game and got the same result. I lost half a day for this already.

I copied and post the file minidump here:

http://www.4shared.com/zip/DnH-TWgW/minidump.html?refurl=d1url

Please help me with this problem. I really want to love this printer. Thank you in advance.

Hello

We will try the following and let me know if this can work:

  1. Make sure to remove completely the cable USB from the printer and the computer.
  2. Reset network settings press and hold the Wireless and Cancel buttons. Hold down the keys for three seconds.
  3. Turn the printer off and then on again.
  4. Make sure the PC is connected to your wireless network.
  5. Enter the control panel > devices and printers, right-click on the name of the printer and select Remove.
  6. On the computer desktop, click Start, select programs or all programs, click HP, select the name of your printer and then click Configuration & printer software.
  7. Click connect a new printer and follow the instructions on the screen to set up the connection with HP Auto Wireless wireless (for avoids all use USB wireless setup.)
  8. Then try to use the device and follow to any change.

Kind regards

Shlomi

Tags: HP Printers

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