HP support assistant scan

Similar Questions

• HP Support Assistant Scan froze the computer

  HP Pavilion model 55710f; Windows 7.  The HP Support Assistant scan started and was still scanning after four hours, even if the information box said that everything was OK on my computer.  Early on, the computer froze once and the clock gadget on my desktop has stopped working.   He then thawed, but the clock didn't work.  I checked it four hours later, and it was still scanning.  I tried to stop, and he froze with nothing else than the blue screen of Windows display. I finally unplugged/replugged the computer and, so far, is fine.  What has gone wrong?  Thank you.

  Hello mamassey,

  I'd love to be able to tell you with complete certainty what happened, but we probably won't. The fact is sometimes programs everything works perfectly and cause errors and glitch.

  If the problem continues to happen as every time that you run the Support assistant it freezes and causes issues, then we have a problem, now that we have just a random appearance of a program of 100% working perfectly.

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Should I Uninstall HP Support Assistant? If this is not the case, how to manage settings?

  Hi, new and first post so I'm not sure if this is the appropriate place, I hope that someone will tell me otherwise.  Have computer laptop Pavilion G72 9 months with OS Win 7.  I was wondering if I can uninstall HP Support Assistant on it (not really computers does) so that it won't keep coming and wanting to do things - or me for them, do on the computer?  I'm not entirely sure that it's a necessary software and will occupy the space and not something there.  Would really appreciate if someone can advise on this please, thanks in advance for your help.

  assle

  Mumbodog wrote:
  

  There are settings in the Support Wizard to disable certain features or reminders, some reminders are important, such as updates of software and the driver.

  When you have time HPSA opened by the Group of all programs and take some time to learn what it does and how to disable some reminders.

  You can uninstall it but are not recommended.

  I'm thinking the samething.

  "BUT" decided that since I'm not afraid and I'm glad to see things to see how they work went and adjusted the settings.

  I put so he can search for updates, "BUT" Let me decide wither to install them or not.

  It is important to keep an update to my view, so that you can keep your drivers up to date apps.

  The part of the maintenance of it I simply turned off altogether.

  I prefer to use other applications and Windows applications by default to keep my PC at its most beautiful.

  And I my maintenance once a week, most of the time, twice if not three times/manual including virus scans.

  Asst of support is very useful in many other ways just, troubleshooting, ease of access to different technical support Options, etc. of the Explorer.

  I like a user private companions would no longer advise...

• H9-1245eo: update of inauthentic HP support assistant?

  There are about two hours that I was just browsing by chance youtube, one flashed black control top box to the left of my screen. Quickly, I open my task manager and saw that my cpu was used by an unknown program. The program isn't there anymore so I don't remember exactly what his name was, but I vaguely remember having the word "windows" in it, but also a form of the word "restoration" or maybe another word that was similar to it. Everything went pretty fast.

  I happened to have my office to the top at the moment, and coincidentally, I noticed that right now my office was being changed somehow. At this point, I have a dialog box in the lower right corner of my screen of the hp support assistant telling me to restart the computer and asking me if I want to do it now or if I want to do later. Assistant support on my tray icon had now changed color to a light shade of blue. As I looked closely at my desktop icons, I noticed that the icon hp support assistant had changed to a light shade of blue there as well. By clicking on one of the icons some results in the dialog box opening upward again. Looks like HP support assistant had installed an update on my computer without prior guest or indication he did so beforehand. Is this normal? Is - this as well updates from HP support assistant are supposed to work? Nothing like that's never happened before.

  I got a little worried, so I scanned my computer with malwarebytes and Eset nod32 antivirus, but none of them gave no results. I'm just being paranoid here, or is there something dubious going? For more information, HP support assistant is listed as having been installed today when looking at more in the sections "Add/Remove Programs", echoing 69.7 MB. I also noticed that there is a restore point created at the time of installation which confirms that the restore point would the following program: "HP support assistant 8.1.40.3.

  Here is a picture of new icons, as well as the dialog box that appears when you click on it (it's in Swedish):

  

  @GreenMario3000

  It seems that your HP Support Assistant updated itself the previous 6.x / 7.x version to the newer format HPSA 8.x

  With this new configuration of the HPSA program, you earn a few troubleshooting information - and you lose the ease of development in the older HP Support Assistant that so many people have used over the years.

  Why the tune-up's?

  No idea - HP does not consult with me on politics internal.  The smile.

  FOR INFO:

  HPSA Version 7.7.34.34

  • Assessed through Windows 8.1 - can run on Windows 10 in your environment
  • Provides the functionality of "Developed"

  sp68201 HPSA V 7.7.34.34RevA

  Documentation page: sp68201.cva

  HPSA 7.x is available in the pages of the site driver support for your computer:

  Desktop HP Pavilion HPE h9-1245eo Phoenix

  In this case, the value of the Windows 8 operating system > category utility open tools

  - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

  HPSA Version 8.x

  • Assessed through Windows 10 - correct for this OS; may or may not work on your system because of support infrastructure (software support elsewhere on the computer)
  • Does not provide the update function

  sp71727 HPSA V8.0.29.6RevA

  Documentation page: sp71726.cva

  HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

  This may be the HPSA version that is on your system, now...

  ----------------------------------------------------------------------------------

  You can assign your Notify HPSA as opposed to automatic updates.

  Updates - when and how

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• Problem with the hp support assistant

  There are a lot of available system updates when I scanned the updates using hp support. I've updated the recommended updates. After update, a pop-up message will appear telling you ave to restart the computer inorder to apply the updates. But even after rebooting, I could see the same popup messages that appear again and again. I can't access main window. Please help me.

  Thank you

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  Please try to uninstall, download of the last being and resettlement.

  Here is the link to the latest version of HP Support Assistant:

  http://ftp.HP.com/pub/SoftPaq/sp58501-59000/sp58915.exe

  Here is the link to the latest version of the HP Software Framework:

  http://ftp.HP.com/pub/SoftPaq/sp59001-59500/sp59202.exe

  So here's a support document which guides you step by step: http://support.hp.com/us-en/document/c02435801

• HP Support Assistant is not complete

  When tune-up running, it never ends. This is what happens:

  Step 1. RESTORE POINT GAME - Pass

  Step 2. Defragmentation of disks Microsoft Windows-

  Once step 2 is completed, steps 3 and 4 never operate, which is:

  Step 3. Scan the computer for hardware and software problems.

  Step 4. Establishment of the list.

  What is the problem?

  Hi Chuck,

  Your HPSA could be trashed.  Just get rid of it and try again with a new installation:

  Control Panel > display icon > programs and features >

  Scroll down, find and uninstall HP Support Assistant.

  Restart your computer after uninstalling the existing version of the Support Assistant.

  Install the latest Version of the Support Assistant

  HP Support Assistant

• Slimline Office 260-a020: Win7 on a Win10 computer: warranty and HP Support Assistant

  About ready to take my new machine to & Geek Squad to pay $100 to the level of Win10 to Win7 (got new drive Home Premium & key, also downloaded 7 and make an ISO image in the hope of saving hours install all updates when I thought I was going to do it myself and try).  Two questions:

  This isn't a return to upgrade Win10, this is a native Windows 10 machine. Is this likely to void my warranty?

  And I'll always be able to use HP Support Assistant, or he's going to focus on my system and say

  "OMG, this crazy needs new drivers" and then send me Windows 10 drivers thinks that his place on this machine?

  Hello:

  It is a peer to peer forum, so we can only give you our unqualified opinion about warranty information.

  It used to be written information online on warranty information.  I can't find anything relevant to your question more.

  From what I read in the past, you will cancel the software warranty as you install an operating system not supported.

  This means that if you have a problem with Windows or the programs installed on the PC, HP will be asked to reinstall W10 before moving on to troubleshoot the PC under warranty.

  Install W7 should not void the warranty of equipment.

  I do not use the HPSA myself, but it does not scan your PC and recommends W10 drivers.

  The safe thing to do would be to have it notify you of updates but not automatically install the.

  Do not leave it on autopilot (automatically download and install updates).

• Two Pavilion computers: HP Support Assistant Server error

  Two Windows 10 machines fully patched and works perfectly.  It is three months, the other four months old and up to date to win 10 version 1511.  HP Support Assistant worked very right up until two or three days ago.

  On both machines, if I check the version of product updates, HPSA scans for a minute or two and then warns the following-'server connectivity issues were found.  Please try again later. "If I have HPSA will search for messages and updates, nothing happens except that the analysis runs and runs indefinitely.  If you stop the scan, closed HPSA but then re - will not open unless the computer is restarted.

  HP may have a server problem, judging by some of the other jobs on HPSA and scanning.  However, this type of problem has developed before (years), and that could be a problem of jamming one of the newest latest updates Windows or Windows Defender antivirus definitions.

  I haven't the time to uninstall the updates to solve problems.  I leave alone HPSA and see if that sorts it.  If this isn't the case, HPSA can always be uninstalled.  You can get updates from the driver through Device Manager.

  Very busy at work.  I'll check in a few days to see if someone has something new to report.

  Dave

  Just ran Support Assistant on two pavilions.  Connected to the server to check updates and device updates and messages.  Worked well.  In my case, the question seems to have been resolved - to that for now.

• Office using Intel h8 - 1520t with special configuration problems with HP Support Assistant 8.1

  Several days ago the wizard help notified me that I had to do an update review. It was an update Broadcom Bluetooth of a certain type. He had numbers, a slash and more after him.  I installed it.  He went through all the steps of installation, but not the last step.  Now, I get an error whenever I start up the computer indicating that BTtray.exe does not load and btwapi.dll is not found.  Initially, I had Windows 8 and upgraded to 8.1 shortly after buying the computer. I have a wireless network adapter N Premium and Bluetooth (R) (2 x 2).  The only wireless thing I use my keyboard and mouse. I don't use Bluetooth, I bought the Bluetooth with my new computer for possible future use. I can't get rid of this message at startup.

  In addition, since HP Support Assistant made this mess, I decided to uninstall it. I can't uninstall it.  I tried to reinstall what can or was not perhaps not a newer version and settle, tried to uninstall and couldn't.  The Support Assistant comes with the computer of Windows 8. Now, I can not open HP Support Assistant.

  Now comes the Windows Update and it keeps me providing a lot of optional software. I'm now trying all that they offer.

  I fixed it without doing a system restore.  I went the SWSETUP and found the original SP, which has installed the HPSA. Since it has been uninstalled in part and partly not. I reinstalled the original who put the MSI available again.  Then, once that he the reinstalled, I used the uninstall found in the same ESP under SWSETUP and removed.  It took everything with it that you had to go and I have no more problems. In addition, I had found HPSA running in the Manager of tasks and Services got deleted as they should have.  Bad installing Bluetooth which began the questions was related to the services that are running.  Because I'm not using Bluetooth, I roamed my computer and stop all the Bluetooth Services running.  I have all service packs, has not deleted because they are not hurt anything sitting there. I have no error message.  I was getting a network message and I do not use a network on my PC and I was getting the error MSI just try to uninstall HPSA.  The MSI error would leap upward when you try to uninstall using the control panel and it is because Windows could do not seem to find this program in the MS file.  The wrong program installed I think was linked to Widcomm, probably a program of Broadcom Bluetooth.   Windows tried to use 13c4ce.msi from the windows file to uninstall through Control Panel.  It does not work. The following issues have been resolved for btwapi.dll, BTTray.exe, 1316 network error and MSI error.  HPSA does not work in Windows 8.1 Pro 64 bit.  Updates are not correct and I think that it is better to get updates.  Even the online hp scan does not work. Find your computer and peripherals, it fails to find updates for you.   I have my hp printer works very well and set up properly and he always tells me that I need an update that I have.  HPSA would be great if it worked. Interesting that somehow Windows Update picked up that my computer had been messed up and showed two updates that were made some time it y a. I reinstalled and no problem from that. Thank you. I learn to my new hp!

• HP Support Assistant hangs and then crashes... reinstall does not

  Hoping someone can help me find the support Wizard, v7.0.39.15 is not installed.

  I have a HP ENVY 7200 dv6t Select Edition running Windows 8 64 bits; bought 1/2013

  Wizard support in the status bar indicates there are updates but if I run the wizard of support:

  • It brings together information
  • Scan your system
  • then always crashes (> 1 hr) on the preparation of the list of actions possibly Windows pops up saying the application responds more... and it stops.

  I tried:

  1. Uninstall from the control panel, download the latest version and reinstall (v7.0.39.15)... same result.
  2. Uninstall via Windows MrFixit for 64-bit systems, reinstalling... same result.
  3. Contact HP Chat... they repeat #1.., same result then tried to disable all unnecessary services... same result.
  4. Ultimately on the cat people asked me to do a restore system... at which point I refused given that all other software on my machine works well... I don't want to nuke my entire machine to fix the support Wizard.

  I guess that there are others in a similar situation... ironic that the software that is supposed to help me seems irreparable

  Anyone else have similar problems?

  Hey everyone following this thread I found a fix that has my back work support Assistant!

  Unfortunately, no help from HP, no fixed but less.

  To fix it, I changed the properties to launch Windows 7 compatibility mode and checked the run with administrator permissions. Don't know who did it, don't care really... my HP support assistant is back from work

  Here is a screenshot of properties that worked for me

  I hope this helps someone else... I got way more that I gave.

• Pavilion dv7t-6100cto Quad: HP Support Assistant software does not properly

  The software assistant support as I understant that it has been recently updated by HP will not work correctly. The objects he finds to put up-to-date in trail drivers and software download but will not be installed. It indicates that an error occurred and he will try again later. Whenever he tries it again it gives the same result. It is proposed that a Software Support Update Wizard in this package but as mentioned above it will install not even during installation by itself. Oddly enough when you go to the HP support site and scan for the driver and the software updated this newer version of update of HP are not offered as an update. Someone knows how to fix this?

  Hi @fishcrazy13

  I see that you are having problems with your HP Support Assistant. I'll be happy to help you with this problem. First go to your programs and features in Control Panel and uninstall it from there. Then download and install the HP Support Assistant again.  Then try to run the updates.  Let me know how it goes.

• HP Support Assistant health analysis fails

  I have a laptop of HP G61 - 408-CA

  I am running windows 7 64 bit.

  When I try to run a scan it fails steps two, three and four and said CASL Exec has stopped working. I'm not sure how to solve this problem. If someone could help sort me my problem would be great. Thank you

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the laptop.

  Kind regards

  DP - K

• HP Support Assistant and update my system istaation

  Hello

  I had a problem I'm trying to check the updates for my laptop HP Clubhouse I try intsaller as the function to scan my PC but it will not allow me to install it I receive a message "HP Solutions Framework Service Support Service. Cannot start veryfy that you have sufficient ptivilages to start system services. I had all the time this message that I run only as an administrator and my computer, the firewall settings are fine and also should I buy something in use of the command that the function Scan Naw?

  http://h20614.www2.HP.com/ediags/GMD/install.aspx?LC=en&cc=us&product=5182508

  The question of another that I had I have more HP Support Assistant doing there anyway I could get it back in computer of mine and I don't have the CD of Manufactuer

  http://support.HP.com/us-en/document/c01916574

  Hi Milena123,

  OK, so I suggest that you do the defragmentation using the Windows operating system, since all but the PC Tune Up works.

  Here are the steps for Defragging under Windows 7.  Ways to improve your computer's performance.

  I hope this helps, keep me posted.