HP3310 all-in-one not recognize new cartridges

My 3310 has worked fine for two or three years now, but today I had to replace the black and magenta cartridges. For some reason when I insert the new cartridges the printer is displaying the message following and refusing to do anything: "the following ink cartridges appear to be missing or damaged." it is followed by the symbols for the black and magenta. Someone at - it ideas? The new cartridges have been purchased sealed complete set with etc. photo paper and are HP363s

I agree with you eddie, the cartridges may be at fault. If they are defective then HP will replace them for you.

Tags: HP Printers

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    If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

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