I connect and portable shoot only black screen

I connect to my hp Pavilion and it takes me only a blank black screen. I can move the cursor on the screen but can't do anything else.

Hello

Boot the computer normally and log.

Black screen, hold down the ctrl and alt keys and press delete.

Select Task Manager.

At the bottom left, select details (if it is not already selected).

Click in the header of column Nsoul to organize the processes in alphabetical order.

Look for an entry called to run once Wrapper (RunOnce.exe) - If you see it listed, right-click on it and select end task.

If your office now appears, download AdwCleaner on the following link (there are 4-5 second delay until it's available)- Save in your downloads folder.

https://toolslib.NET/downloads/finish/1/

A once downloaded, close all programs, open your download folder and double-click the application to run it (click Yes to any uac prompt).

Click the scan button.

When the results are displayed, click the Clean button - when you are prompted to restart, click Ok.

It starts on the desktop correctly now?

Kind regards

DP - K

Tags: Notebooks

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