LaserJet 400 M401n local printer problem

I work for a company with remote office environment.

We have just recently swtched to a new model of small laser printer for the use of the local printer, and I have problems with the first we set up. The LaserJet M401n first was the installation of one of our field technicians program. They connected the device via USB for users HP Elitebook 2540p on docking station and installed the printer using the software from the cd provided and it worked fine.

End user required to move the printer away from the office, so the USB and power supply were disconnected from the printer and it has been moved and reconnected. After that, the computer showed that the printer is offline. Option of printing of the disabled user, but every time jobs have been sent to the queue, offline they errored quickly.

I worked with the user remotely and deleted the printer in printers and faxes and print driver from the options in the server properties in this window. I had the user re - connect the printer, but it was not to recognize that something has been connected.

I went into Device Manager, but I don't see any options to print USB media or DOT4 print media (which is usually the virtual USB port.) There were several devices named "USB Composite Device" and a device called a "USB Mass Storage Device". There are no data storage devices or memory cards connected to the laptop. After removing everyone from the Device Manager, I had the user he disconnect/reconnect the USB from the printer. At this point, the printer has been recognized as connected and adding hardware wizad came. At the same time, a HP Installer utility began. I checked in my computer and there is a removable storage device that provided this installer. It seems that this printer can be a memory chip that contains the software and drivers required.

I used the HP Installer and installed all the software and drivers, and the printer started working again.

A week or two later, the user has contacted me and the Office has had some changes made, then the printer must have been dissconnected and resumed contact with a long USB cable. The same problem resurfaced. The printer is connected and even shows like ready. Jobs fail when submitted, and reconnect the cables or rebooting doesn't fix it.

At this point, I wiped out all the HP report printer software and drivers, removed something that looke HP printer partner since the Device Manager, unplugged the printer and restarted the computer. I connected the printer after the restart and inserted the CD that came with the printer. I used Device Manager to install the printer driver and the print media files on the CD USB (I had to close the HP Installation Wizard about 10 times more it kept popping up). At this stage that the printer has been installed and operational, but when logged in with admin account, the printer should always be prompted for the HP installation software that seems to be running from a USB device stored inside the printer. Which is not "very important, but when I looked at the same way of dissconnected and reconnect the USB cable from the docking station, the printer has stopped printing again.

The laptop is a HP 2540p with a docking station. He seems to have the same problems when we use one of the USB ports on the docking station or the laptop itself.

In our company, we run a range of McAfee as VSE, MEE, MEE/PBA, DLP products.

I will try to upgrade the firmware of the printer and the laptop BIOS. I also asked for one of this model of printers be ordered for our test lab see if we can reproduce the problem on other machines

Ideas or recommendations would be appreciated.

bigbankitguy,

You mentioned that the printer is connected via USB, is that still OK? I want to try the following:

1. disable Smart Install via the control panel. (Small icon tool and equipment) Configuration menu > Services > scroll Smart Install > DESACT

Restart your computer and see if that solves your problem. If you continue to have problems, try the following:

2. go into your task manager > Services tab > click on the button in the lower right of Services > locate HP DS Service > set to automatic; If stopped and then start the service.

Restart the computer.

Tags: HP Printers

Similar Questions

  • Printing to HP Laserjet 400 M401N corrupt characters

    I just installed a new HP Laserjet 400 M401N and his corrupt characters printing. This often happens when I print pdf files.

    I ran the scrubber and reinstalled the drivers again, but it still does the same thing. Help, please. Thank you.

    The solution was to use a universal driver.

    Here are the XP x 86 one:

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=5096252&prodNameId=5166603&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ds-99375-4

    It is here is Windows 7 64 bit one:

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=5096252&prodNameId=5166603&swEnvOID=4063&swLang=8&mode=2&taskId=135&swItem=ds-99376-4

  • HP Laserjet Pro 400 color M451dn - printing problem

    My printer is a line on the left side of the printed page.  I ran the process clean but no good.  On the printing of multiple pages, it's even worse.  Don't know where to go from here.

    To look further, I got a replacement of black toner (HP geniune).  I replaced it with your suggestion and it corrects the problem.  I am very grateful because I print various legal documents of 5 to 10 a day.  Thank you very much.

  • HP LaserJet M4345 MFP: Network printer problem: cannot print, but can ping

    Good evening

    I have a big problem. We have a network HP LaserJet M4345 MFP printer. It is connected to a switch and the switch is connected to a Modem of Telmex.  It has a static IP address. 5 computers to connect to this printer, but I'm going to use one as a sample.

    The problem is that I can't print anything.

    • I can install the printer in all computers
    • I ping the printer
    • I can access the printer configuration using a browser
    • I can even scan a document

    But I can still print the test page. We have a static IP and it does not repeat the IP address, the host name is unique and date everything is fine. I tried to ping to test for the default gateway and it a ping with a correct response time.  So:

    • The configuration of the printer can be accesed via browser
    • The computer can ping the printer
    • I can scan a document to the PC
    • The printer installs very quickly in all machines
    • The printer can ping the default gateway
    • The IP address and the host name are unique

    What could be the problem? I tried to print in all the machines without success.

    Thank you for your attention.

    It is possible that the network adapter has a problem but since it's your only work around would be to buy a direct jet EIO card and put in the EIO slot in the back near where the network cable is plugged.  They are fairly cheap on ebay and you want to buy a 610N, 615N or 620N one of these models will work.  You must assign an ip address that is different from the one assigned to the integrated card.  I think that there is a way to disable the built in network card, but I have to carry out additional research on that.  If you have an old hp printer that you do not use with a network card eio, even if older 600N it will work in this printer.

  • LaserJet P1102w - lack of printing problems and sleep-wake duplex in ML

    I have my printer installed via AirPrint, the latest firmware and all that.

    However, the attempt of Apple to a driver treats this as a very basic printer, and I can no longer print double-sided. There also problems waking up to print if it has not been used for some time. I have to turn on the printer, cancel jobs, place them again and hope it works. Sometimes it takes two or three attempts.

    When will they be available for Cougar your real drivers? I want that my printer to work as if it was in SL and Lion.

    Chris

    No, this isn't

    When I run the setup I get to step 'Select device' and the printer does not appear. I connected it via USB for it and still nothing. I removed the printing device configured to AirPrint and the same thing. I installed it using the generic 'PCL' profile via the port USB, and the installation program still shows nothing.

    However... I returned to the page produced and found another download

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80684-8&cc=us&DLC=en&LC=en&OS=219&product=4110396&sw_lang=

    It is for 10.4 to 10.7, but I gave it a shot. Updated the firmware on my printer (again). Now I can add the printer as "HP LaserJet Professional P1100w, 5.0", and the duplex option is enabled and works!

    If this page needs updating to include bones x 10.8. I don't know why it says version 8.0 when the control panel no longer reports as 5.0. Whatever, I print double-sided once again.  I'm a happy camper

    Chris

    PS I am that mark it as resolved because it was in a roundabout way, but not with the link you provided.

  • HP Laserjet 1022N continues to printing problem

    My laserjet 1022N of printer on the network is behaving very badly. I print a page, and printing contiues and continues. Installed operating system is WINDOWS 7 Service Pack 1. I have installed the latest drivers but it still the same problem. What is the solution for this problem.

    Forward to close this issue.

    Thank you best regards &,.

    Shiju

    Under devices and printers , right-click with your mouse on your 1022N printer and select printer properties.

    Select the Ports and remove the check mark from the enable bidirectional support.

  • LaserJet P2055d: LaserJet P2055d two-sided printing problems

    I have a new computer with Windows 10.  I have connected my LaserJet P2055d and recognized Windows and the driver PLC6.  I don't have the ability to print double-sided, like I did when I was with this printer with a computer running Windows 7.  Any advice would be appreciated on how to acquire the ability to do double-sided printing.

    The function "automatic detection" used by some drivers on the install (or update) does not always; make sure the driver knows that a duplex unit is present on the printer (assuming that a single is present):

    • For the instance of the printer in question, bring up the printer properties dialogue.
    • Select the device settings tab.
    • Make sure the duplex unit is set to installed and not installed.

    You will probably need to be logged in with administrator credentials in order to change the settings of the device.

  • HP LaserJet Pro M225dw MFP: Print problems duplex on HP LaserJet MFP M225dw Pro

    Hello, I have a problem with duplex printing. He started only today and no hardware or software has been changed, but now it prints the second side of any printed document asymmetrical. The chisel is always to the same degree. Heres an examlpe of the duplex-printed and scanned document. http://imgur.com/a/uGz23 Hope that you can help me and will excuse me for my English, since this is not my mother tongue.

    Nevermind, the problem was in the cover on the rear side of the printer, paper jams. It has not been closed tight enough, and that caused effect mentioned.

  • LaserJet pro 400 M401n: laserjej hp Pro 400, some fonts don't print not (office use only)

    Hello

    In my office, we use the printer HP Laserjet Pro M401n. about 5 to 10 users, the printer is on a network and not connected to a PC. Is that several types of fonts do not print , only the border is printing. Replaced by a new cartridge. The question is always the same

    >> ..  Is that several types of fonts do not print , only the border is printing...

    You will need to provide more information in order to wait for the appropriate advice.

    For example:

    • Is the problem limited to an application (such as Word) documents or multiple applications or applications?
    • What do you mean by "types of fonts"?
    • Do you mean different fonts (fonts strictly) for example Courier, Arial, Times New?
    • Or do you mean for example regularly, different variants of Bold, Italic, BoldItalic?
    • Or something else?
    • Can you provide a scan of an example? Use the the "insert/edit image" button to insert an image in a post (this may take up to 48 hours to "approve" until it's visible to others).
  • HP Laserjet 400 M401dn: M401dn Firmware - print issues

    Hello.

    We have 4 HP Laserjet M401dn printers 400 in school.  These have been delivered and installed in time last September.

    A problem highlighted recently when one of the teachers tried to print a simple Word document with a title in large font.  Whenever they printed the document, pages with the large font size came out white.

    We tried new documents and other things, but whenever we have changed the size of the police to more than 70pt, the page would come out blank.

    We then tested the same documents on other printers and it printed perfectly on 2 of the 3.

    The 3rd company of the party in charge of our network took a look at the problem and it's associated Firmware.

    PE / printer of geography are the two stamped Date of 20140521 Firmware.  Two of these printers cannot print fonts of size greater than 70pt.

    Staff room printer was Date stamped 20120907 Firmware and prints ok.

    ICT after the Date stamped printer Firmware of 20131214 and prints ok.

    Can you HP and other users of this particular model, please test?  If the results are the same, HP can please release a updated Firmware to fix the problem?

    If this isn't the case, please tell me where can I find previous versions of the firmware and the utility to restore the affected printers 2?

    Thank you very much.

    Hello.

    Thank you for the answers.

    I sent the following link for an update of Firmware for May 5, 2015 that solved the printing problem.

    HP 20150410 firmware

  • HP LaserJet 400 colorMFP M475dw scan to E-mail problems

    Hi all!

    I would appreciate a solution to my agony.

    We recently purchased a printer HP LaserJet 400 colorMFP M475dw. Now, I'm putting in place (browser-> Scan--> the outgoing message profile administration) to send scanworks by e-mail but face the following problems:

    1. when it is correctly typed all the credentials, even the "Test & Save" option takes forever. After cople attempts I got it successfully tested.

    2. with the help of my personal gmail accout as the sender, sweeping work takes a lot of time. It stops in the phase connection smtp server for quite a long time before even starting the actual analysis.

    3 using the company newly created accounts of e-mail as a sender, it takes even more time. I timed it just 6 minutes and 23 seconds before the actual analysis.

    4. now, it seems to send the scan ok, but with some first attempts it failed with some general error message asking to try again.

    In my opinion, the time it takes is completely unacceptable. Is this a known problem and is there a workaround?

    Our company emails run on MS Office 365 and I use smtp.office365.com as server smtp port 587 and SSL/TLS ticked (tried also unchecked). As I said with Gmail, it would also slow but still very very very slow.

    Help, please?

    I know this is an old thread, but just in case anyone is still having problems with this - I managed to fix it by disabling IPv6 in network-> advanced in the web server administrator. Connect to smtp.gmail.com from 3 minutes + seconds.

  • HP Color Laserjet CP2025 print: color printing problem

    Had the printer listed above for several years and love it.  Have just started having problems with the printer does not print not not in color.  Have a recorded document that needs to be printed every month and have had no problems with it, until yesterday when it is printed in black only.  Another document word also printed in black only.  I printed a test page printed correctly.

    Don't know if there is a definition in the document, or is it a printer problem.  Help!

    Welcome to the community @mwillis HP

    I came across your post about the color printing problem and wanted to answer to help with my suggestions. Please see the guide below to resolve this issue.

    HP Color LaserJet - cannot print in color or impossible to Auto-Duplex (two-sided printing fails) after the installation of the UPD

    Let me know if you have any questions.

    Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

  • Problem with printer Laserjet 4 M Plus printer

    I have a Laserjet 4 M Plus printer which I had connected directly to my office with Windows 98.  The printer worked fine with the office.  Well, I've upgraded the desktop of Windows XP and now I can't the printer to print at all. The printer has been added to the desktop, but it will not print a page to test the computer or any program at all.  Your help is greatly appreciated in getting my printer works with XP.  Thank you!

    Message edited by cvanderhoef on 12/21/2008 13:28

    Let this step by step, as we do for the 1st time

    1. set up your printer (cords & cables)

    2. turn off the computer

    3. connect the parallel cable or usb

    4 turn on the computer

    5. turn on the printer

    6. place the disc in

    or install from windows printers list

    Download of HP or

    7. open the folder "default" printer

    8. check the cable port

    example: printer properties

    tab select "Ports".

    9 look for ports using its

    the ports are: "the LPT1 printer Port:

    "USB: printer name?

    Make sure that the port is checked in the box of

    10. click on the "General" tab > "printing preferences...". »

    11. Select "advance" tab tick to set lower resolution

    that i had this problem on one of my printer

    because the high resolution would never print

    12 OK and test print the printer if successful

    13. click OK final

    14 perform the normal functioning of every day as everyday u

    15. good luck

    Message edited by rickp400 on 06/01/2009 12:49 AM

  • Just got my HP LaserJet Pro M451nw 400 and it prints all greenish! Tried everything

    Help!

    I just got my HP LaserJet Pro M451nw 400 and it prints all greenish!

    I tried everything in the troubleshooting page for quality of printing, calibration, color settings, page, even the driver HP Universal PS of cleaning.

    When I entered my product in the registration area, it is said the warranty is good until June 2014 as Newegg said the guarantee would be also 1 year ...

    I'm sorry you're having trouble with your new LaserJet print quality.

    I assume you are using supplied with the printer, toner cartridges since this is brand new.  Otherwise, recharged cartridges sometimes are not of high quality and can cause less than optimal printouts.

    The following link gives several options to try if you have not already tried these things:

    HP technical support URL

    One of the options I copied from the above URL:

    Adjust the color settings in the printer driver

    Change the theme color for a print job

    1. On the file menu in the software, click on print.

    2. Click Properties or preferences.

    3. Click the color tab.

    4. Select a color theme from the drop-down list of color themes.

      1: tab color

  • Printing problems with my HP LaserJet 3200

    I'm having a problem with my HP LaserJet 3200. Or maybe with my laptop? Sometimes when I try to print, it shows an error in the printer status area and no ready button flashing on the printer. If I cancel the print job, disconnect the USB printer for 5 to 10 seconds, plug it in again, and then click Print - it works. I can print, copy and scan, so I'm hesitant delete the printer and add it again. I use Windows 7 64-bit. I have the above work around, and this may seem trivial it will work eventually, but I was wondering if anyone has any ideas to solve the problem. Thanks for your help.

    Hi Jwill,

    Thanks for posting on the Microsoft community

    We understand that you have problems with printing. We would be happy to help you with the problem. Printing problems can be caused by cables that are not connected correctly, problems with the settings, damaged or adapters wireless or incompatible printer drivers or missing updates. This tutorial does not cover printing problems related to specific applications. Printing problems can be caused by cables that are not connected correctly, problems with the settings, damaged or adapters wireless or incompatible printer drivers or missing updates.

    In order to better help you, please let me know some details:

    What is the error message you get when the printer no longer works?

    Method 1: Run the fixit:

    Diagnose and automatically fix problems printing and printer

    http://support.Microsoft.com/mats/printing_problems/

    Method 2: delete the printer spooler and select the spooler service
    Step 1
    a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
    b. double click on "Printer Spooler" in the Services list.
    c. click on stop, and then click OK.
    d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.

    Step 2
    You must be logged on as administrator to perform these steps.
    a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
    b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
    c. right-click on the print spooler service and then click Properties.
     
    Method 3: you can follow the link that will help you solve the problems with the printer below.

    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Please reply with the results so that we can help you.

Maybe you are looking for

  • I can't remove the thunderbird to my computer. Whenever I do and try to reinstall the old problems developed again. I already formatted the computer... what to do

    I can't remove the thunderbird to my computer. Whenever I do and try to reinstall the old problems developed again. I already formatted the computer... what to do

  • Five tries and still impossible to update.

    February 2, 2009 was offered an update.  Microsoft .NET Framework 3.5 Service Pack 1 and the .NET Framework 3.5 Family update (KB951847) x 86.  Five times in recent weeks, I tried to update and every time I get an error code 80070026. Vista Ultimate.

  • Double track

    All of the tracks in my playlist are displayed several times. It is so only in the player, because when I check my SD there is only one instance of track. Each track can display 2, 3 and several times.

  • Officejet Pro 8500 problem has scan (new)

    Mac 10.5.8 (Leopard, Snow Leopard no) I can't find any interface or driver for scanning, except the screen on the printer. Use of the screen, I have the choice of jpg and pdf (also by e-mail, but who do not need). Jpg: Gives Me a 200 dpi file that is

  • QSettings in c ++

    in my .cpp, that I have a global integer starting at 1, whenever a function is running increases, but whenever the application is restarted, the # dates back to 1 int myNum; app::funcion() { QSettings settings; settings.setValue("MyCount", myNum++);