My computer is completely messed up after installing the latest updates from Microsoft. I need help/ideas to make it work again.

Vista Business Service Pack 2
32 bit
2007-12-office
Acrobat 9 Pro
Adobe Design Standard CS4
Sony Vaio

I installed the latest vista updates today.  Three "important"; an option.  The optional parameter was an update of bluetooth toshiba.  We were talking about "platforms" that made me uncomfortable so I went to Microsoft and after reading it, I decided - based on little understanding - it was probably necessary.
Shortly after, Acrobat 9 Pro wasn't working anymore. The computer asked me to restart after installing updates, but I have done a couple of things, including some e-mail.  During the attempt to send e-mail until I turned off the computer, Outlook flash he has been restarted and then the icon to install flash and then I could come back and type until the sequence started.

I turned off the computer and when I rebooted, it did not start.  I managed to get it started; I run scandisk; now, when it starts to get a series of errors from Adobe for various Adobe programs that I installed on the machine all seem related to the "Automatic Setup" (or boot, I don't remember exactly.  I tried to re - install Acrobat and I get an error message that the 'source' is not available, and to ensure that it is - despite me using the installation disc, so I guess that it refers to the 'source' in Vista.  Outlook does not start.  He told me to use scanpst.exe to analyze the .pst files, but they seem to have disappeared.  I have tried other products of office except Explorer who started without problem.

I can't use restore because it says that the disc is damaged and needs to be checked.

Any ideas are appreciated.

Uninstall the update for bluetooth.  Never use Microsoft device driver updates.  To avoid this does not happen, you must disable automatic updates in Windows Update driver as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/.

Go to start / all programs / accessories / command prompt and right click on command prompt, and then click Run as administrator.

Type sfc/scannow, go and let it run.  It will scan and try to correct some of your system files.  If all goes well he comes complete with no corruption, it could not repair (if it has these post of corruption here or try to analyze it to find the problem or files using http://support.microsoft.com/kb/928228.

While in the command prompt, type chkdsk /f /r and enter and let it run.  It will scan and try to solve any corruption or bad sectors on your hard drive and remove especially as a cause.  Who can release the OS to do a system restore or other recovery options.

Do you know when this problem started (probably with updates)?  Try a system restore to a point in time BEFORE the problem started.  Here is the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Don't forget to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will need to re - install any software and updates that you have installed between now and the restore point, but you can use Windows Update for updates.

If the system restore does not work, do a startup repair, boot from the disk Installation of Windows Vista genuine (or one that you can borrow from someone) or a recovery disc.  Here is the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  You may need to change the BIOS to do first the CD drive in the boot sequence to boot from the CD.  To do this, hold the screen that tells you the key F to push to enter the menu start or start of installation.  Push it quickly. Make the changes, save your work and exit.  Put the CD in the drive and reboot.  When you are prompted, press any key to boot from the CD.

If you do not have a floppy disk, you can make a bootable recovery disk by using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.

If this does not work, try to start in safe mode (repeatedly hit F8 key so that the start and go in safe mode with networking).  Then we will check some of your system files:

If it does not, then thanks for posting any repetitive error message in Event Viewer on startup (Start / Control Panel / administrative tools / Event Viewer).  Here's how to use Event Viewer: http://www.bleepingcomputer.com/forums/topic40108.html.

If this does not work, you will need to do a repair/system upgrade using the Windows Vista Installation disc authentic (you own or that you can borrow from someone).  Here is the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html as well as the upgrade from an earlier version of the Windows section of the following: http://support.microsoft.com/kb/918884.  Although this will not affect your data, settings or programs, you should always back up your data before you start just be on the safe side. If other procedures do not work, it is almost certain to work.  You can have a lot of updates to re - install (including all you need to remove service packs).  If the version on system with SP1 or SP2 preinstalled cane and the disc is an earlier version, then you will need to do a slipstream drive as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.

I hope one of these procedures can solve your problem.  If this isn't the case, after return and we will try something else.  Return message anyway so we know how it turns out.

If none of these steps work, transfer your question in Forum Windows Update: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads where the people who specialize in updating the questions will be more than happy to solve your problems.  Don't forget to tell them what updates you downloaded and installed, and what steps you have already done to try to solve the problem.

Good luck!

Lorien - a - MCSE/MCSA/network + / A +.

Tags: Windows

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    Steps to perform a scan SFC:
     
    1. Click Start, click principally made programs, accessories, right-click Guest, and then click Run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click on allow
     
    2. type the following command and press ENTER:
    sfc/scannow
    [The command sfc /scannow. analysis of all protected system files and replaces incorrect versions with appropriate Microsoft versions.]
     
    A message appears indicating that "the system scan will start. Be patient, because the analysis may take some time
     
    3. If all the files require that a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue
     
    4. If all goes although you should, after the analysis, see the following message "Windows resource protection not found any breach of integrity.
     
    5. once the scan is finished, close the command prompt window, restart the computer and check.
     
    Check the link below for further guidance on scan SFC - mentioned
     
    You can also make manual updates instead of automatic updates and then see what are updates will be installed on the computer.

    See : http://windows.microsoft.com/en-us/windows7/Turn-automatic-updating-on-or-off

    Post back with the status

     
     
    Aziz Nadeem - Microsoft Support

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