My Notebook Optical Mouse 3000 is not recognized.

My mouse worked properly today, but later is no longer is recognized. I have tried all usb ports, reinstalled the software, download the new drivers from microsoft... None of the time worked. The lights are flashing, but it doesn´t work.

Someone has an idea?

PS: Footstool of Windows 7.

Hello

You did some of them however here is just in case troubleshooting tool.

-------------

You need get the latest mouse drivers and make them ready to re - install (perhaps several times).

Download - SAVE - go to where you put them - when ready Right Click on - RUN as admin.

Tips for solving problems of USB devices - and a Mr Fixit
http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

Control Panel - Device Manager - click in the empty area - VIEW - show hidden devices

Now look everywhere EXCEPT the USB controllers for your device (cannot be found) and if you
he find the RIGHT CLICK and uninstall them all. The device is your mouse or similar.

now go to the USB and UNINSTALL ALL controllers in the category, but the category itself.

APPLY/OK

RESET

Try to install your mouse like new.

Software MS - is of latest version 8.x, which just came out
http://www.Microsoft.com/hardware/download/download.aspx?category=MK

This refresh battery USB and hopefully it will allow the unit to install. (You may need a)
powered hub)

Here is the similar procedure in XP, Vista is the same, except that we need to clear the specific
device if present.
http://support.Microsoft.com/kb/310575

This is a utility to help you, but do 1 above.

USBDeview is a small utility that lists all USB devices currently connected to your
computer, as well as all USB devices that you previously used. Run Options and check
the 1st three choices to see if there are here. Try to remove all instances and restart
then plug in the mouse.
http://www.NirSoft.NET/utils/usb_devices_view.html

Again try to install your mouse like new.

===============================

If nothing works:

Notebook Optical 3000 has a 3 year warranty
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=064

Warranty
http://www.Microsoft.com/hardware/warranties.mspx

Claims of Microsoft Hardware

Supported MS material and warranty claims & Tech Support 1-800-936-5700 for MS
Material. They will replace the mouse if it cannot be implemented properly if it is still
under the guarantee. Mouse has 90 days tech support from the date of the 1st incident which should
say that it will cost you nothing (except if you called the mouse in the past).

I hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

Tags: Windows

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