New black ink cartridge 920 wouldn't print - it's a loser!

I installed a new cartridge 920 black in an Office Jet 6500. The label says it's good until November 2013. Received a message that the installation of the cartridge was a success, but I could not print in black. (Other colors were very good). I went through all the steps to treat the blank pages and partially, but without success.

I finally installed another cartridge and everything worked. I can only conclude the first cartridge is a dud. Without a Bill, I don't think I can return it. Any ideas on how to make it work? Thank you.

HP cartridges have a separate warranty printer warranty.  See here for more information.

Tags: HP Printers

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