(Redirected) Dell doesn't care

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• Dell's complete Care is valid?

  Another point I'd like some advice on when you buy a new laptop: someone had experience with Dell's Complete Care?  Is it worth the cost?  I guess that it does not cover issues which are in fact problems of material with the machine itself?  There is evidence on various websites indicating that there is some problems hardware and software with all three laptops that interests me, Latitude E6500, Studio 15, XPS M1530, I want to be sure to be able to return a defective machine with a new one.

  Complete care covers accidental damage (damage functional - not the apparent defects) beyond the standard warranty.

  I would like to scratch the M1530 out of the list - it will end of life and although newer models are supposed to have a fixed GPU, the M1530 has nVidia 8400 and 8600 chips, which have developed a terrible history of reliability.

• (Redirected) Dell customer service is no longer available to help me - very bad

  I have problem in my computer dell laptop. I tried several times to talk with the service the customer, but unfortunately no body is available to help me. I sent my laptop in the center of service mentioned on the website but still no response after 3 weeks. Please share the phone numbers to contact directly to the company. Thank you

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell online seller stole

  I made an order on May 10, the representative misused online gift card of $ 200, but did not order. She ask me to speak to the customer service to the GC to return, but the gift card service can't do anything.   Can someone help me with this?

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell website - account name

  I've made several purchases for my company, without problem.  I place and in order to be shipped to another location and had to put someone else's name on the boat.  Now, his name is associated with my account and there is no way to change it.   Very annoying.    The directions that Dell sent me were:

  Go to my account to-identify yourself

  Sign in with your details

  When you sign in, go to the lower left of the page, you will see an address book,.

  Click on the address book, there will be an option change, click it.

  Make the changes that you wish to submit and then disconnection and connection back,

  Your details will be updated.

  It does not edit the account that is on it, I could have done without their help.  My goal was to keep the address and the name of another location I need to place orders for there in the future.

  Sorry for the evacuation, but when you're a computer company of the right size, it should work.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell XPS 15 4 k display order cancelled by Dell?

  On 4 February, I ordered a Dell XPS 15 with 4K display, their configuration more expensive and had a Feb. 25 date.

  Every day, I check my status of order, to see if there is no change. and last night when I did I noticed that my order has been cancelled.  I didn't cancel it, so this morning, after an hour and a half on the phone I know that Dell cancelled my order because of the incorrect system configuration.

  When the representative the customer Dell told me this, I told myself; Hmmm, maybe it's a blessing in disguise and I will get a faster processor, or better video card... while I stayed on hold when you rep the new correct configuration set up all kinds of visions of faster systems has crossed my mind...

  Then the rep comes back and lists the new configuration...  Dell XPS 15 basis, CPU Intel, 16 GB RAM, SSD 512 GB, etc etc...  I watch my old configuration and there is NO CHANGE!

  I asked the Rep, Wow; Wait a second, you listed the same configuration I initially ordered... what gives?  The answer that gave me is that the old configuration had different components... I asked who is different and we cannot give an answer.

  In addition, the new delivery date is March 10.

  Wait, I can go to Dell.com; and the same configuration is publicly available with a shipping date of March 4.  Why is mine is longer?

  Because I want to really this notebook, I advanced and accepted the new order.  I hope that it does not get cancelled just before 10 March too...

  I was a proud owner of Dell XPS M1710 and then a MacBook and an ASUS laptop; and now I decided to go back to Dell and this is the treatment I receive...  I hope that it goes better, not worse...

  Anyone else have this same problem?

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell just keeps delaying my order, not happy!

  I ordered the Inspiron 23 "the 14th of this month, when I bought the site shows that the product will be available the next day.

  Then, the next day came... they changed on 25 August an estimated delivery date and I was okay with that. but by the 5th day, they have not even ship my order I call Dell customer service and said I'll get it the or before August 25, certainly.

  So, today I went to check my order, the estimated delivery date has changed to August 29...

  I tried to call the number that Dell customer care had gave me and name extension, the automated system was told that the name extension is non-existent, so I askd for representative transfer and asked the person who told me to track my order. However, the person does not pick up so I thought he was just busy at the momment, so I left a voice message and I never received a call back.

  Dell should have just to tell us that the order will not ship soon or something like that so I can watch another all-in-one desktop computer.

  Hi Austin8263,

  I'm sorry that you have problems with your order. Please repost this in the customer for quicker assistance forum.

  http://en.community.Dell.com/support-forums/customercare/

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (redirect) dell customer service

  I bought 7 computers dell over the last 10 years. not a big client, but had a very simple question to be answered by technical support and told me I could spend $ 250 or forget it. I told them that I will never buy another dell product as long as I live and has learned to lose big. Not in these exact words. The guy wouldn't put me with a Manager. I'm now an enemy of dell.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell Streak & 4G

  I must say that I've always been a strong supporter of all Dell products. When I saw the Dell Streak 7 "with 4 G data, I was very happy! NOW, I have to say that this is the Tablet VERY WORST I've owned so far and well over 25 times with different questions, I called and I was assured a new Dell Streak 7 and the next call I offered a new exit last unit, and to be quite superior in performance, with which I propose has reviewed and in good faith , said that I wouldn't express my opinion! BUT since the last about 4 weeks ago, I saw, nor heard anything! Not the new tablet or a call! They said the new 10-inch 4g 10-inch dell streak, because I received all the service EXTREMLY poor customer I received! According to me, that the world needs to know the number of extremely poor customer service. To start, I have leukemia and that was the reason for this purchase take to the Cancer Hospital with me, which he can not load even more!

  I have more than 4,500 dedicated Facebook friends and I'll make a very formal post and approve!

  I have a lot of old family friends that are the "pillars" of this wonderful resort! My grandfather Lloyd Henry's State Farm Insurance here in 1930. My family is VERY well known.

  Once again

  Sincerely,

  Jerry Deitz

  I am a man of the ' old school laws and rules "A mans Word, or a handshake is as good as ANY contract!

  I'll be expecting this new 10 inch Tablet I told me about one of your customer service employee soon!

  Jerry Deiotz

  I'll wait a week to see if anything comes of this post, I'll do it all

  Sincerely and WAS a pleased former Dell customer, but with this extremely poor customer service and not even a replacement when he Act began in 1st place is absurd!
  Sincerely & God bless you,.

  Jerry Deitz

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
   
  Bev.

• (Redirected) DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Dell Inspiron 530 s will not recognize the cdrom in my computer

  I can't get the upcoming cd drive in my computer and when I put a dvd in to view images on the drive dvd does not appear in my computer and nothing is happening on the dvd.  I wonder if it's the bios setting I have to hit f1 to get my computer to start in any case. I don't have a floppy drive, but the bios in the trunk of car shows that I do and is firstly and I can't change it.  I tried everything, any help would be greatly appreciated.   Thank you Debra

  Best of this post in the forum hard disks (HDD, CD/DVD, Blu - ray) here:
            
  http://en.community.Dell.com/forums/3534.aspx

  Bev.

• (Redirected) Dell will give me any guarantee on computers that I just got five days ago

  I bought two 7020 Optiplex desktops from the store with the Black Friday sale. Yesterday we finally got the computers off and started to use them after you have everything set up for our use.

  Today, computers only want to turn on 25% of the time, so I called a call to guarantee NDB.

  I've been on the phone for 3 hours today, come to discover the computers were sold originally to the U.S. Government, and when Dell was selling on the store, they never fixed the registration of the service tags. However everyone I talked with at Dell basiclly said me that is there anything they can do, what I have to fill out the change of forms of property and then wait. So I filled out the correct fourms, and the site told me that it will take 10-15 days for the change of ownership to complete.

  So now I have to wait for 10-15 days before I can get any warranty work completed on computers...

  This is the WORST service I've ever received from Dell in my live. I was a network by a few different company administrator, and we have always used Dell for everything which, because of the great service.

  Someone at Dell needs to communicate with me TONIGHT... I called several times today, only to be put on hold for the extremely long wait times, while the Dell employee attempted to solve the problem. I want to just computers working...

  No power on, getting error code 21 on switch / stop on two computers... It is a code of motherboard... Please also send a new power supply with motherboards.

  [Admin note: personal information]

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• CTRL + Alt + Del doesn't work no-Qosmio G20

  My G20 has never had any problems before and everything works fine, but I can't do "Ctrl + Alt + Delete" window a plus. It simply doesn't get it.
  I can't fint anything that described this problem in the manual eighter. Sometimes he runs verry slow for a few minutes, but I can't check which takes all the CPU power.
  Need help please.

  Thank you
  Truls

  Hi Alison,.

  I guess you are trying to access the Task Manager to see what processes are running. Try right click on the taskbar at the bottom of the screen system, the task manager must be one of the options in the pop-up window.

  HTH

• (Redirected) Dell XPS 15 9550 - battery problems

  Have been a customer for a long time of the Dell laptops.  Bought various laptops such as Vostro 1720, XPS Duo 12 etc.

  I bought the XPS 15 9550 on 27 June 2016 after costing a fortune.

  Immediately noticed a problem with the battery life that is loading / unloading quickly.

  The first time, got battery in full in a few minutes.  After recharging, at the beginning he said battery life is 4 hours. But the battery discharged within just two or three hours of time.

  Since then, battery charges to the full in about 30 minutes and ends in less than 2 hours.

  Because my laptop is still under warranty, I raised a ticket of support immediately on June 29, 2016.  Unfortunately until now, I didn't reply to Dell.

  Please can you help solve this battery issue.

  Hi roadsidetree,

  Please repost this to our customer support Forum.

  http://en.community.Dell.com/support-forums/customercare/