scan to e-mail

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• Pro Tips: Troubleshooting scan to E-mail questions in e-all-in-one printers and ePrint

  Hello e-all-in-one printer users,.

  If you're reading this, chances are you have a problem of webservices in your HP e-all-in-one printer. If you can not scan to e-mail, use ePrint, or get a code application, this post is for you.

  Many of later vintage (2010 and beyond) Photosmart, ENVY and Officejet series e-all-in-one printers share the same Web services and Wireless features. Within these series printer, you can enable wireless and Web services (ePrint, scan to e-mail, printable sheets) connectivity of the façade do their installation for use with Android, Windows, iOS, Macand Chrome OS much simpler than the old printer models. Of course, when things go wrong or there is confusion about the use of the printer and features such as printing and scanning to e-mail stop working, the correction of these problems is the same in most of the models.

  WebServices are not connected: what affects?

  When the webservices connectivity is lost ePrint, scan to e-mailand pads features will stop working. If you are just getting started with the installation of your printer, the inability to generate a code application (to add your connected HP printer or sign in to Instant ink) can be attributed to not being able to afford Web services. If you are affected by any of these questions, read on. I have some suggestions that might help.

  Ordinary remedies

  • Before set you Web services, make sure that your printer is connected to a network, either via an ethernet cable or Wirelessconnection. Print a report of Network Configuration of your printer front panel (usually this is located under Tools / reports) to confirm an active ethernet connection.
  • If you are connected wireless, touch the wireless icon printer . If you see as connected and there is an IP addresses starting with 192.168... or, 10 grand. If this isn't the case, run the Wireless Setup Wizard to connect you with your network name (SSID) and enter the password wireless you are prompted.
  • Ensure that the date and time your printer settings are correct. You can check and adjust this via the front panel of the printer in most cases and trivia: the printer Web server integrated.
  • Now, with network connectivity guaranteed webservices icon or (depending on model) and try to activate Web services.
  • If you have managed to connect and a leaflet printed, or at the very least, an [email protected] address is displayed on the front panel of the printer, perfect, Web services are now functional. This means that you can now ask your HP printer connected , or use one of the above characteristics *.

  Note that ePrint and scan to e-mail feature are addressed later in this post if you still need help with these functions.

  • If the webservices are always not, try your printer restore default*.

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom @hpeprint.com address that it will be permanently deleted. For more information on custom addresses ePrint, click here.

  Here's how:

  • The printer's front panel, press the Setup/key icon and then tap tools
  • Select Restore to factory settings
  • Note this new printer may contain this setting under the heading maintenance of the printer instead of tools.

  Then, to reconnect to your network (wired or wireless) and try to set a manual DNS:

  Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer), and then press Enter to go directly to this page. This should take you to your built-in Web server (EWS) printer.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.
  • Note that menu above EWS items can vary in overall models of printers. If you do not see the exact topics that I've listed here, the subtopic you should always appear on the Networking tab.

  Then, press the icon of Webservices or and reactivate your webservices (required for scanning to E-mail, ePrint , and other functions).

  Then, if a scan to e-mail question has led you to this position, tap the scan icon and enter the email address that you want to scan to.  Then, recover the PIN code that you should automatically receive by e-mail and complete your scan to E-mail setup by entering this PIN code in your printer.  Ideally, if you are able to get this good service will be fully functional.

  Alternatively, if ePrint is your main problem and all the above (except for scanning to E-mail steps) suggestions worked, try emailing your printer a print job. If it prints correctly, ePrint is back online. If you are a user of HP ePrint app, the app did automatically detect your printer? If not, go to the application settings and manually add your printer to the app using either ask you code or IP address of the printer. Finally, if you're a printable, user use your favorite applications on the front panel of the printer, or via HP connected.

  There are advanced troubleshooting steps beyond what I posted here and you can find them in the Forum such as displayed by the employees, Experts and members of the community. Start with the basics and if you still can't not to take advantage of Web services from your printer don't be shy to reach out - HP Support Forum's is a great place to exchange ideas and help each other to get the most out of our products.

  Thank you for taking the time to read. If you have any questions or comments do not hesitate to answer.

  All the best,

  Greetings,

  All new users to check in this thread, the first and the main post is a practical resource for webservices connectivity solutions.

  Try all the steps to recommend, as appropriate - if you encounter any problems apart from this I'll be happy to help you.

  Kind regards

• "Scan To E-mail" configuration on HP Officejet Pro 8600 more N911g

  It's the same problem reported by several other users of this forum to which no solution has been provided.
  
  I was not successful to set up the scan e-mail option for a HP Officejet Pro 8600 more N911g bought 12 August 2012 and using CLP1CN1150CR firmware.
  
  I'm trying to do through the interface of the Web server built into the printer from an iMac running Mac OS X 10.6.8 and the 5.8.0 HP utility.  More specifically the page under 'outgoing Scan-> Scan to E-mail-> e-mail profiles.
  
  I tried 2 SMTP from different servers, each one works well to send the email from the computer: Apple iCloud mail service (formerly Mobile Me, formerly known as.) Mac) and AT & T Net messaging service.  I checked the server name, port number, and authentication login and password were all correct.
  
  When scanning to email serves as the printer, I get an error message: unable to connect to the server.  Check the address and the name of the server.
  
  During a test of the computer when configuring a profile of outgoing mail, I get an error message: the device was unable to send the test e-mail message. (EmailAccounts-timeout).
  
  When I try to configure the page under "Settings-> E-mail Alerts-> mail server" and use exactly the same values as those in the e-mail profile out above, registration and Test option fails with an error message: the device was unable to send the test e-mail message.
  
  Oddly enough, I am able to use the client to the computer with the option scan to the computer-> e-mail in PDF format or by e-mail in JPEG format.  With this option, the file is scanned and added as an attachment to an e-mail message from the Mail in Mac OS X client.  The e-mail message is sent via SMTP server even when I press the button send.
  
  All the error messages seem to indicate that the client software of electronic mail of the printer is unable to establish a connection to the SMTP server.  However, it is unclear what configuration setting is one that could be the cause of the problem.

  After further research, I noticed that there is another default possible values of port Simple Mail Transfer Protocol (SMTP):

  • Port 25 is the standard SMTP port number.
  • Port 465 is the number of SMTP over SSL, Secure SMTP (SSMTP) port.
  • Port 587 corresponds to the port number dedicated for a presentation Mail (MSA) Agent that uses a variant of SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the filing of mail service.

• m225dw: the scan to E-mail Setup questions

  I just bought a new m225dw printer and I am trying to set up the Email scanning function and I have big problems. When I open the wizard and it asks me to select the printer, it is showing that I have two new printers connected, choose one of them gives me a message "error communicating with the printer". The other allows the wizard to open and continue. When you enter in the wizard and enter my gmail address and password, etc. and then click on save and test returns the message "printer cannot find the remote server. If I come back and use the ip address of the SMTP instead, it returns the message "rules and procedures for the transmission of data between the server and the printer don't are not supported on the server."

  Please let me know any suggestions that this function was one of the reasons why I bought this printer model.

  Hey @FinalXodus,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that you are looking for scanning to e-mail with your MFP HP LaserJet Pro M225dw.  I would like to help.

  A statement based on what you are, it seems that you try strictly allow a Gmail account for use with scan to email. Unless you use this account through Microsoft Outlook or Mozilla Thunderbird you going to have any success in your configuration.   Please see the bulletin "Intricacies" of HP on this feature:

  Client Webmail (Gmail, Yahoo Mail, Hotmail)

• HP envy 5530: My HP envy 5530 isn't scanning to e-mail

  Connection: e-mail server (there was a problem connecting to the server. I can use server for others for my laptop, iPhone and iPad.

  Hello @Abi6, thanks for your response.

  We can assign a static IP address and a DNS address manually to fix this. Please follow the steps and check them below:

  • Get the IP address of the printer, you can touch the 'Wireless' icon on the Control Panel printer to get the IP address.
  • Type the IP address in your web browser to get the EWS page on your computer printer.
  • Go to the 'Network' tab - click on "wireless (802.11), and then click «network address (IPv4)»»
  • Click on the box that says "Manual IP", then click "Propose an IP address manually" to give an IP address manually to your printer.
  • Click on the radio button that says 'Manual of the DNS server' and under manual type favorite 8.8.8.8 and manual replacement enter 8.8.4.4 (it is Google's DNS server address)
  • Save the settings and do a reboot on your modem, PC / printer. The scan to e-mail on your printer functionality should work now.

  Alternatively, you can navigate on this link of forum HP for the same issue: http://hp.care/2bT8mpN

  Please try these steps and let me know how it goes

• 5532 envy: Envy 5532 scan to e-mail

  I can not scan to e-mail, I get the error Server coming on the screen of the printer. Scan to computer works very well and the wifi connection is ok. Help please

  Hello
  
  Thank you for using the HP Forums.  We understand that the scan to E-mail is not working, we informed the competent team to review it.

  If all goes well, it should be resolved soon.

  In the meantime, one suggestion is to Scan as a jpeg or a document and attach it to the email.

  If you need help on scanning as a jpeg or a document, the following resources would be useful:

  Scanning for Dummies

  Hope that helps!

• Re: HP officejet pro 8600 N911n, scan to E-mail: server failure.

  Have had this printer for a couple of years and scan to send an email worked perfectly with Gmail accounts until a few weeks before, then just stopped.

  I tried multiple e-mail accounts with their appropriate smtp servers inculding gmail, yahoo, outlook and 2 areas of private messaging. I confirmed that smtp servers and settings I have for each of the accounts is correct by settign accounts to send email thunderbird and all send with smtp servers, so this is definitely a problem for which something has changed with the printer as it used to work great. The printer is currently running firmware CKP5CN1545AR that she claims is ongoing.

  Please indicate how to solve this problem I used for scanning to e-mail several times a week

  Thank you

  Keith

  Hello @kkron, hope you are well!
  
  Welcome to the HP Forum! It is a wonderful location to converse with the community, get help and advice.

  I understand that you are having problems when using e-mail scanning function. I would like to help.
  We will first try to assign a manual DNS server that seems to do the trick, most of the time. Follow the steps below:

  • First of all, make sure that the printer firmware is up-to-date. If you are unsure, go to http://hp.care/2e12HCp and install the firmware.
  • Get the IP address of the printer, you can touch the 'Wireless' icon on the Control Panel printer to get the IP address.
  • Type the IP address in your web browser to get the EWS page on your computer printer.
  • Go to the 'Network' tab - click on "wireless (802.11), and then click «network address (IPv4)»»
  • Click on the box that says "Manual IP", then click "Propose an IP address manually" to give an IP address manually to your printer.
  • Click on the radio button that says 'Manual of the DNS server' and under manual type favorite 8.8.8.8 and manual replacement enter 8.8.4.4 (it is Google's DNS server address)

  Now try to scan to e-mail / web services. If the problem persists, please go through http://hp.care/2e0ZCCy and make sure that all settings are correct. If necessary, try to create a new account by following the instructions.

  Let me know if that solves the problem, or if you need assistance

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP Photosmart 7525: allow me to scan for e-mail

  Tried scanning to e-mail.  Receive the message that 'impossible to connect to Web Services.  Confirm the Internet access.  Checked the Web Services on Control Panel.  Services Web seems to be on.

  What should I do to scan messages?  I can scan to the computer.

  Hello @clipper91,

  Welcome to the HP support forums.

  I understand that you are getting a server connection error when you try to use the e-mail scanning on your Photosmart 7520. I would like to help.

  A good place to start is to put a manual DNS.

  The following response from happytohelp01has screenshots large and instructions for manual DNS.

  The steps are for a Photosmart 7510, but is very similar to the Photosmart 7520.

  If you encounter a hiccup, let me know.

  If this does not resolve the problem, remove and then enable Web Services.

  This will reset the functionality of the web services.

  Note: this will cause the printer to lose its ePrint address.

  If the printer has a custom ePrint address, it will be lost forever.

  Once the Web Services were able to again, you will need to re - set up the scan to E-mail feature.

  If you have any other questions please let me know.

• 8620 try to configure scanning to e-mail. In Mac Help. SMTP info may be incorrect

  Trying to set up for scanning to e-mail. Error message says unable to conneck; check the configuration. HP Email profile setting outgoing server SMTP and SMTP Port request. With the help of OS10.7.7. ICloud mail. Information about Mac says that SMTP is iCloud. I walked in this profile of e-mail from HP. Cannot find anywhere what is the SMTP port. By default on the profile was 25 - which did not work. Have no idea what to enter here to make this work.

  Hello

  Check the SMTP information for outgoing mail below, it includes details of the SMTP server for iCloud to Apple:

  https://support.Apple.com/en-IL/HT202304

  Kind regards

  Shlomi

• HP 6520: HP Photosmart 6520 does not scan to e-mail. Also does not seem to update the PIN code

  I have scanned in the mail in the past but cannot now to. I get a 403 error. Also the printer doesn't seem to change the PIN code I was sent. Empty the password, it displays about 10 asterisks

  Hi @cjmrnanp

  Welcome to the HP Support forums. I understand that you get a connection error message when you try to use your printer Photosmart 6520 scanning e-mail.

  Please define Manual of the printer an IP address manually and DNS servers. If you do not know how to this I have included a link to another post which has measurements, including screenshots, on how to do it. Please do not worry that the screenshots show a printer Photosmart 7510, the steps are the same.

  Once you have set the IP address manually, you still have the same problem with by entering the PIN code?

  Please let me know the results.

• Scan to E-mail feature does not

  Hello everyone!

  I had problems to set up the scan to email feature, the printer works fine print from the network, we did several tests, IP address works fine, it is static.

  I use as scanner email @.com, as scan, sender smtp.. com and port 25, no pine and not ssl code is necessary. When I try to test I have this error: "Protocol not supported. Check your network configuration and try again. »

  I have configured the Email alerts by using the same properties and he works there, when I test and save the webpage shows a treatment the test icon and then successfully completes, I previously had another device that performed the same analysis to the functionality of e-mail on this IP address.

  Is there a known issue with this printer and the scan to e-mail feature?

  Thanks in advance

  -Jorge

  Hello Cheetah12

  I contacted the support by phone and they helped me, turns out that the device did not take the dummy address, I gave I had to use my gmail address and the smtp server of gmail with port 465 and ssl is enabled to send the scans.

  -Jorge

• Scan to e-mail, works not while on the other are. HP Color 200 M251nw

  I work for a large company, with thousands of hp printers.  We have very strict policies for printers.  Our network is configured to accept internal emails on port 25 to our using unencrypted SMTP address or user names, only IP.

  Last week I installed a new printer configured and set SMTP ip address on port 25 and only edited the sender to No_reply @. And I tripled checked the IP address

  HP Color 200 M251nw

  I ping the SMTP server of the cable.

  The printer can receive network task.

  other printers work with this setting.

  It cannot scan to e-mail.

  Other printers (models simular with the same settings and) can scan to e-mail.

  Any ideas why it does not work?

  Yesterday, I drove into a new 500 hp printer. Before I installed it, I decided factory discount for the 4th and final time.

  Miraculously it worked. No idea why.

• want to 4500: my desire to 4500 will analyze attached but will not scan to e-mail. It worked very well for a while.

  My envy 4500 fine scans the attachment, but he left a while back scanning to e-mail.

  I'd appreciate help but I am not a techy, so if it's a difficult solution, I would like to waste your time.

  Thank you

  Hello @cocodad,

  Welcome to the Forums of HP Support!
  
  I understand that you are having problems when scanning directly to e-mail on your HP ENVY 4500 e-all-in-one printer. I would like to help you to solve this problem today. However I have to ask you a few questions to you the specific troubleshooting steps.

  • (1) what email program are you using on your computer?
  • (2) do you receive an error message when you try to scan to E-mail?

  Once I find the answers to these questions above that I'll be more than happy to guide you to a solution. I look forward to hear from you!

• Scan to E-mail MFP budget

  Could someone suggest a multifunction print device priced with a good stand-alone Scan to e-mail feature? For practical reasons, it is quite difficult to test several models. In general, there is no excessive use, so no robust device is necessary.

  I think the feature is General on most of the MFP-s, but I'm looking for a model that could also function as a standalone network device or use less resources PC without the need of additional human interaction (and not the option that comes to open the attachment in the computer hosts Outlook or another email client).

  SMTP could be used as a post Office Protocol, Exchange probably also works. Any suggestions?

  Thanks in advance!

  Hello

  If you are looking for an ink jet printer the HP Officejet Pro 8600 Plus (N911g) can meet your needs, it provides a direct scan to your e-mail via SMTP:

  http://WWW8.HP.com/us/en/products/printers/product-detail.html?OID=4323650&JumpID=oc_r1002_usen_c-001_r0002

  If you prefer a laser device you can check M276nw which provide similar functionality (as well using SMTP only):

  http://WWW8.HP.com/us/en/products/printers/product-detail.html?OID=5097655&JumpID=oc_r1002_usen_c-001_r0001

  The products above are all models of consumption... There are some business models that provide such functionality as well, but doesn't support SMTP as well (the M375nw as an example, costs about $ 600)... Exchange is only provided by business models the top end, but the price will be higher...

  Shlomi

• OfficeJet X576dw: Customization of the address of the sender of the scan to e-mail

  Hi all.

  When I scan-to-email a document the receiver receive the email with [email protected] as the sender.

  I would like to customize the sender and the message body.

  Is this possible with scanning to email application?

  Best regards

  MZ

  Hello @mauzil,

  Welcome to the forums of HP.

  I understand that you would like to know if you can customize the sender and body of the message, when using the scan to email app. I would like to help.

  The answer is no, you cannot customize the sender and the message body.

  This is because the printer sends the scan to HP servers. The servers then process the image or document, much like computer you'd. Then the scan is sent as an e-mail message from the server. So the address of the sender [email protected].

  Currently, the only way to send a scan with your e-mail because the sender is, scan computer worms and attach the scan to e-mail or scanning to your email address and then track the message.

  This probably isn't the answer you were hoping for.

  Personally, I do not believe it will be much longer until HP finds a way to make it possible to scan to send to a printer with our own email as the sender. The technology is simply not that "Start Trek" yet.

• Photosmart 7520: Unable to scan to e-mail photosmart 7520

  Message saying not connected to the Internet, but it is

  Hello Ternenter,

  Welcome to the Forums of HP Support!

  I would like to offer an idea as to why the 7520 connects to Web Services, so don't not allowing you to scan to E-mail. I find a lot of success when you apply a manual DNS and IP to the printer. Use this post to help guide you through the steps: Re: Photosmart scan using 6520 problems

  Don't worry about printers listed being different models as the firmware as an application is still. Hope this helps, let me know.