USB ports do not detection devices

Hello

My USB ports are sensors not when I their connection. I hear the noise, which indicates a device has been connected, but when my laptop is trying to install the driver, it gives me an error Code 39.

I see an icon in Device Manager yellow triangle-shaped when a device has been plugged in. I tried to uninstall and reinstall my driver and running fixit (said mass storage device USB has a driver problem and can't fix), but no luck.

I'm running Windows 7 Home Basic Edition and tried to insert a USB Hard Seagate Drive, Kingston and a Sandisk USB key (they all work fine on other computers).

Help, please!

Hello Marilou,

Thank you for your response.

What is the brand and model of your laptop?

I appreciate your efforts to resolve the issue.

I also appreciate the fact that you ran Microsoft fixit.

However, due to USB devices, I suggest you to try the following methods and check if it helps.

Method 1:
Uninstall and reinstall the USB controllers and check. Please follow these steps:

a. press Windows + R keys, type devmgmt.msc in the run window and press ENTER.
(b) in Device Manager, expand 'USB Bus controllers'.
c. a device under "In Bus USB controllers" right click and click on Uninstall.
d. perform the same step for other devices. Once completed, restart the computer.

All USB controllers will reinstall automatically.

If this does not help, use method 2.

Method 2:
Turn off the "selective suspend" feature of the USB hub driver and check the issue. Please follow these steps:

a. press Windows + R keys, type regedit into the run window and press ENTER.
b. look for, and then click the following key in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\USB

(c) in the "Edit" menu, point to 'New' and then click 'DWORD'.
d. Type "DisableSelectiveSuspend" and press ENTER.
e. in the "Edit" menu, click on 'change'.
f. type '1', and then click ok.

Note: This setting affects all USB host controller drivers in the system.

For Windows update number, I suggest you try using the steps described in this article and check.
Reference:
Error 0 x 80070005 in Windows Update when you try to install updates
http://Support2.Microsoft.com/kb/968003

Important notes:
Serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
http://Windows.Microsoft.com/en-us/Windows/back-up-registry

The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this information helps.

Thank you

Tags: Windows

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