xhistory Cisco SX20 codec calllog

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• How to get out Mcu put snap in the sx20 codec

  As I've attached image, I raised lite snap shot box, I can not MCU snaps into the sx20 codec.

  We use MCU (5300 series), Gatekeeper & sx20 codec as endpoint device.

  I see that the call is using encryption, instant end do not appear if the call is encrypted.

  I do not know what version of the software that you use, but there is a change in behavior for snapshots between TC7.2 and 7.3, see each of the admin guide below for details.  Note that end snapshots are deleted, as well as a new 'notification of surveillance '.

  SX20 Admin Guide TC7.2, pg 19.

  SX20 Admin Guide TC7.3, pg 13.

  There is a very long back and just discuss the TC7.3 release regarding snapshots (link below), but the behavior will change slightly in TC7.3.3.  However, I don't know if end snapshots will come back or not.

  tc730-websnapshots-broken-even-further-design

• Cannot launch the call to Polycom V700 to Cisco SX20/EX90

  Hello

  I am configuring a Cisco SX20 and a Polycom V700. I can call to Polycom Cisco, but can't call Polycom to Cisco. It proved a mistake, "your call could not be connected because the call was was routed through a network of intermediary that is not service the remote site." Please contact your network administrator. "But I have that in place inside the LAN, and there is no firewall on the inside.

  I've tried with EX90 as well, but it's the same thing.

  Can someone please advise me what I missed?

  Concerning

  Robi

  Hi Robi,

  I'm kinda a waste, then as to why it does not work... If you have enabled IP H.323 gatekeeper OFF, call preference value IP H.323, numbering method with H.323 Auto in 1st preference and all other disabled protocols - it should just really work when you dial an ip address...

  I guess the next thing to look at would be the version of the firmware on the polycom - is recent (or maybe an older buggy)?

  In addition, you could try a factory reset on the device (just to make sure there is not another stuck somewhere setting) and to reconfigure settings you need.

  Wayne

  --

  Remember the frequency responses and mark your question as answered as appropriate.

• Codec for the CISCO SX20 problem

  Hi all

  I have a system SX20 and its codec seems to never start,

  The power LED button flashes slowly,

  The Ethernet connection does not work,

  There is neither video nor audio, signal

  It seems to be in standby mode, but ir never wakes up,

  I can't access the web interface,

  I also tried to reset by using the power button,

  Thanks in advance,

  You can try to connect to the SX20 with connection in series (see this thread for some options - 8 Post by Tanja Bader) and see if you are able to see all messages on the console.

  Otherwise, it looks like you need to RMA the device.

  Wayne
  --
  Please remember the tor frequency responses and mark your question as answered as appropriate.

• Adding a Cisco SX20 to Communications Manager version 10.5

  Hi all!

  Can someone help me, I try to save my end SX20 CUCM version 10.5 point.

  Do you have a procedure that can show me how to do this configuration?

  TKS,

  CB

  Try this:

  http://www.Cisco.com/c/dam/en/us/TD/docs/Telepresence/endpoint/codec-c-s...

  Sound for the most part similar to CUCM 10.5. A parameter is activated early to offer on the SIP profile, make sure that you select best effort.

• Numbering on Cisco SX20 problem

  Hi team,

  We use the SX20 Cisco for TP.

  I can call on remote site using IP without any problem but when I compose the post IP #. (48.45.45.45 ##2002), the call is not placed.

  then ask a remote site to call us.

  Please suggest why this is happening or is there any codec setting. Us do not use any MCU server or any h.323 or sip proxy guard.

  Thank you

  IP Ext #. (48.45.45.45 ##2002) is the method of numbering owner of Polycom that is not supported by Cisco/TANDBERG systems. You use [email protected] / * / or [email protected]/ * / _address, so instead use 48.45.45.45 #2002, you would dial [email protected]/ * /-I hope the people you are trying to call has their properly configured side so it will support Annex O, which is be the standard of the ITU.

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• using converter to connect the cable presentation to SX20 codec

  Hi all

  We SX20 and we need to make the presentation of video calls.

  We have HDMI cable stretched between the codec and the Conference table, the problem is that we can't get more cables of the codec to the meeting table.

  I tried to use a DVI HDMI converter to connect the cable to the codec, but unfortunately it did not work.

  It is a specific type of converters that will work?

  has anyone have the same problem and managed to resolve it?

  or is it at least, is a document of cisco mentioning that the converters will not work in this case?

  Thanks in advance.

  Amit: If you see a calbe like that "DVI2VGA" is already a "converter", at least if I read what Ibrahim.

  In general, a cable or a DVI to HDMI adapter should work.

  If this does not work, check with a different resolution or source (different computer)

  and see if the cable is not for long (try a shorter for example)

  and try the adapter on a different Setup.

  Which would not have worked is DVI-> VGA and VGA-DVI-> HDMI > as VGA would break the digital signal

  Analog = only VGA, HDMI = Digital only, DVI can carry both, but there may be no ordinary VGA2HDMI cable.

  In addition, Ibrahim should check what is the definition of the type of entry for the dvi input.

  I woud try it with first auto and then select digital and see if that makes a difference.

  Please remember useful frequency responses and identify useful or correct answers.

• Show slides on the Cisco SX20

  Is there a way to push a computer feed or image for all the other endpoints through a MCU, like slides such as a widescreen and multi point Conference as a small window for all parameters? So on my side if I were to wake up the computer feed with slides instead of the larger image of the Conference, I would like the slides as the big screen and a small window of participants as the right corner.

  I wish that this same config to be seen by all the world. And that's the SX20 Cisco.

  If you are using an external MCU, then required available must be set to the MCU.

  How it appears on the other endpoints depends on their capabilities and how these end points have been set up.

  I.e. If an endpoint has been configured with two monitors, then they will normally see the presentation on a display screen / and other participants on the other screen/screen.

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• Cisco SX20 and device 10 "touchscreen

  Hello

  I would like to know if the device touch 10 "(CTS-CTRL-DV10 =) is now supported by SX20."

  Kind regards

  Ivan

  Hello, Ivan.

  The SX20 Cisco should support the touch device 10. Visit this link for reference:

  http://www.Cisco.com/c/en/us/products/collateral/collaboration-endpoints...

  Moreover, it is for your SX20 and touch 10 existing?

  Let me know if you have other concerns or by email ([email protected] / * /) me directly. Kind regards.

• Cisco SX20 - cannot access web interface after factory reset

  Hi guys,.

  I just did a factory reset on my SX20,

  and now I can't access the web interface, I need to add the key to release

  Basically I can't configure the IP addresses directly through the Executive Director of unity
   
  I need to add the release key and access to any interface
  Help, please!

  SX20 Cisco TC6.3.0

  You can access the settings locally using the remote?

  If so, you should be able the enable http as well as the fixed IP address using the remote control.

  The factory reset should have change setting IP DHCP, so if it has a network connection, this IP address must be included in the top of the page, to the left of the screen.

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• SX20 Codec w / CTS-PHD-1080P12XS - Standby (Position of privacy)

  Nice day

  I have a client with a Codec SX20 with a CTS-PHD-1080P12XS in one place, and in the other place, they have a SX20 with a CTS-PHD1080P4XS2.

  The site with the 4 X camera when they have the camera go on Standby, camera movements and the screen turns white and the LED at the front of the camera switches to Flash.

  The site with the X 12 camera when they have the camera go on Standby, camera movements and the screen turns blank and the LED on the front of the camera will NEVER blink.

  The concern for the customer, it is that the camera/codec is not enter standby mode correctly.

  The site that is not flashing when the eve is running TC5.1.2.289652.

  Does anyone know if there is a difference in behavior between the two cameras in the way that they're going to sleep? Should I see both of them turn to the side and starts to blink?

  Thank you

  Ron

  Hi Ron,

  The amount of the fine. We are all new to a field at some point :-).

  I think that I know well the issue that you are facing. As you mentioned that the camera shows that view in the second after you go to sleep. I came across this issue 2 - 3 times now. It has proved to be a problem with the remote control because it sends a command to the codec to go in standby mode and then immediately wake up it.

  You can try to send the order on hold using the API:

  xCommand Eve turn on

  Give this command and check whether the device shows view in 1 second you mentioned and let us know. It could be the problem with your remote control.

  Kind regards

  Saint André

• Reached the maximum of SX20 codec calls once an audio call is connected?

  Hi all

  I have different SX20 devices deployed on our corporate network that are currently on the same version of software: TC 7.2.1.

  For some strange reason that a device does not have a second call (audio) to be placed and added after it has established the first video call?

  Everyone knows this?

  In the State of the system it says the MaxNumberOfActiveCalls = 1 where, as my other systems SX20 say MaxNumberOfActiveCalls = 2?

  I have attached a picture of the number experienced in the tab "call control".

  Thank you

  Brad

  The SX20 has the Multisite Option? Check under the Home tab.

  Ms.PNG

  

  If no Multisite option installed, adding another call for multipoint call will make the second audio call to become involved only and this is a normal behavior. You mentioned that you cannot add another call (audio), is the system put into service and recorded the CUCM?

  Check also under Configuration > System Configuration > conferences what Multipoint mode:

  Ms.PNG

  

  Kind regards

  Acevirgil

• Cisco SX20 HDMI screen questions

  Hello, I was wondering if someone had a problem connecting a SX20 to a TV with HDMI connection, shows like parts of the screen as purple or something or a few pieces of it. I just got a screenshot with it.

  Kind regards.

  could you try with another HDMI cable and make sure that the connections are not losse.

  make this TV works fine when there is another input source?

• Cannot set Cisco SX20 - SIP Login and password

  Hello

  I have a problem that I can not set up login and password on the SIP profile 1 config page. Whenever I set up and refresh page, login and password is missing and diagnostics show error "401 Unathorized" which register to SIP Proxy (VCS).

  Software version 6.3.

  No idea how it install without factory reset?

  EDIT: I found that if I turn off the SIP protocol, set username and password, it is there. But as soon as I activate SIP back, username and password is missing.

  Thank you

  Hi Tibor,

  This is due to CSCuj48259. If you go into your system and your configuration mode set to OFF, it will solve the problem.

  This defect has not yet been solved, however she is addressed in a future release. I have

  f you run TC 6.2 or higher, you will have this problem if you have your configuration set to auto mode and auto-discovery of a fine return of provisioning succeeds but supplys a blank user name and password for your system. Also, if it is set to auto and DHCP option 150 is configured on this network, he will attempt to provision with CUCM which would clear these fields.

• Cisco TP Codec C20 is not able to speak CEC with LG LCD screens

  I was waiting for the CEC on / stand by the possibilities of the software TC4.2.1 for awhile only discover that it does not work with LG CEC (aka SimpLink), but on the other hand, it works very well with the Sony BRAVIA Sync.

  Has anyone encountered this same problem?

  Hello Mihail,

  We also tested with LG SimpLink and seller sends specific commands and will not respond to requests for confirmation.  This limitation will be added the release notes.

  Thank you!

  Paula