Xsays printer wireless HP 8500 needs new ink despite a new cartridge

My HP 8500 worked fine until it ran out of ink.  I installed a new cartridge, but as soon as I got the same message (' replace the following ink cartridge - 940 ") returned to the top.  The display initially says 'detected real HP advance"before returning to the message"replace... ". ».  I thought that maybe the new cartridge was bad and later tried TWO new ones with the same result.  Technical support worked with my wife for 45 minutes, nothing helps.  We have tried hard reboots, have cleared the queue, etc., but still the same message.  Can anyone help?

A moderator has moved this thread to Windows for the hardware and drivers Forum of feedback Forum.

Hi, PVD_689,

Check the ink levels.  Other cartridges can be low and the outbreak of this message.

Start > type services.msc

Press enter

Scroll down to print spooler

Right-click on it and select stop

Wait for Windows to stop the spooler

Close the window

Clean the printhead Contacts according to the

http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&DLC=en&docName=c01609042&LC=en&product=3752456

Replace the following empty ink cartridge message displays on the PRINTER after you installed a new cartridge

http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02005923&tmp_task=solveCategory&LC=en&DLC=en&cc=us&product=3752456

Remember when you are finished to return to Services.msc and start the print spooler.

If under warranty, contact HP for a replacement

Tags: Windows

Similar Questions

  • My HP Officejet Pro Wireless is not printing black even with a new cartridge.

    My HP Officejet Pro Wireless is not printing black even with a new cartridge.  Help!

    Hello

    Of course check that the cartridge is very savvy.

    As OEM HP is responsible for the good operation of the printer and their
    drivers provided. Check with HP support, their documentation online and
    drivers and ask in their forums.

    Good luck, you need to update or reinstall the latest driver.

    HP support/troubleshooting & drivers
    http://welcome.HP.com/country/us/en/support.html

    Contact HP
    http://welcome.HP.com/country/us/en/contact_us.html

    HP forums
    http://h30434.www3.HP.com/PSG/

    =============================================

    The main issue is probably the drivers, but these can help:

    Add or remove a printer
    http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

    Solve printer problems
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

    Open the printer Troubleshooter
    http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

    Find the manufacturer's Web site
    http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

    Find and install printer drivers in Windows 7
    http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • printer does not recognize the new cartridge installed

    How can I get my HP deskjet printer to regonise I installed a new HP cartridge.

    Had to replace 2-magenta fine;  black photo (2 new cartridges tried) message-no ink.

    Have cleaned the contacts on the cartridge & printer. still no joy. What can I do next?

    Hello! Had a second go to cleanup & reinstall & all works well.

    Thank you!!

  • Printing error after loading the new cartridge

    After loading a new cartridge (genuine) 338, everything I print has the top of the first line is missing. I rebooted the old cartridge and it prints the line correctly (even slightly). I tried to reload a new, but it still does not print correctly. The alignment test after loading was very good. Can anyone help me to solve the problem or is it just a faulty cartridge?

    Rich thanks for your help and for taking the time to answer my question. I'm sorry that I was not to give complete information about the printer, as this has been my first post - I'll do better next time. The issue has resolved itself today! After several attempts to print and reload the cartridge, I dropped, but unexpectedly, the printer has pulled up and began to do a second test of its own alignment, and that solved the problem.

    Sue20

  • hp6700 - no printing in black with a new cartridge - tried several cartridges

    I have a 1 month old HP 6700 printer.  I installed the startup cartridges and the printer worked fine.

    Today, the printer indicates that the new black cartridges and collor should be installed - I did.  All HP cartridges new out of the box.

    After installation, the printer prints not just black - looks like a dirty print head with the old HP printers.  An impression very e.t.a. with only a part of a line and then printed.  (Less black) color printing seems fine.

    I have two new cartridges black 932XL and none of them will not print correctly.

    Try cleaning the cartridge Print proceudre 3 - 4 times.

  • To use my computer, such as a fax machine with a printer wireless, I still need a phone wire connection?

    With the HUP, you can use your computer as

    a fax. but I have a wireless printer? should I still dial if I use my computer as a fax machine.

    Hello

    Yes, you would need a phone connection to use the fax machine.

     

    Check out these articles:
    How to send a fax in Windows XP
    http://support.Microsoft.com/kb/306657


    Use your computer to print, scan, fax

    http://Windows.Microsoft.com/en-us/Windows-XP/help/Setup/print-scan-fax

  • Dell XPS 8500 needs new motherboard; All recoverable parts?

    Okay, it looks like my Dell XPS 8500 which is only 2.3 years needs a new motherboard.  I was quoted $350 to fix it (90 day warranty) by Dell.  I asked Dell how much it would cost to return the warranty once I fixed it and it is $ 200 per year.  Not sure I'll go along with this.  A local technician gave me his estimate and it's $250 parts and service which includes 90 day warranty.

    Rather than take the option repair, I think to recover the coins for my next computer purchase.  My XPS 8500 has 12 GB ddr3 sdram [1, 600 mhz (2 gb x 2) + (4 x 2 GB)] and a 2 TB hard drive and the hard disk of 1 TB (from 8000 of my XPS Studio who died after 2.5 years).  All other recoverable parts here?

    All models Dell that are compatible with the latter?  8000/8500 are no longer sold.  Dell sells XPS 8900 8900 SE using DDR4 Rams.  I don't know the compatibility of the hard drive.  Dell Outlet still sells XPS 8700 expandable up to 10 windows, which uses ddr3 chips and is is compatible with the hard disk probably.

    Should not be XPS.  Actually, I prefer not to buy another XPS because I had this terrible luck with them.  I think maybe like OptiPlex business models which can have options of compatible extension of hard drive and RAM.  Anyone direct me to the configurations of these models?  Thank you.

    Some confusion here. There is none of these models as Studio XPS 8500. Amazon is the inscription incorrectly. There's a XPS 8500.
    The 8500 XPS and Vostro 470 use same motherboards =.
    XT4TM = card mother NW73C, DPK for Windows 7
    TXKR9 = card mother NW73C, DPK for Windows 8 home
    CTJCD = card mother NW73C, DPK for Windows 8 Pro

  • Cannot use my printer Officejet 4635 to the Mexico. Printer does not recognize the new cartridge.

    I moved my printer in Mexico City, HP Officejet 4635. It uses #61 cartridges. I was told that the 61 in the United States is the same as the #122 to the Mexico. However, the printer say it does not recognize the cartridge.

    Can someone give me some advice?

    Hi artist1234,

    Welcome to the HP Forums.

    Why the printer does not is because the unit is not regionalized for this part of the country.

    To get the printer to work, you will need to contact HP Total Care so that a representative from HP can regionalize the printer for you.

    If you call in North America, the number is 1-800-474-6836.  Seeing that you are in Mexico, please click here to access the information page you need.

    Thanks for your time.

    See you soon,.

  • new cartridge printer already more ink

    I received an error black printer cartridge on my printer, so I bought a new cartridge 901 and installed.  Seemed to fix the problem and is working fine.  Good print quality.  But now, after only 3 weeks of very irregular use (perhaps 25 copies of the text for the most part) my cartridge is empty.  There seems to be some splashes of ink inside the cartridge area and the pavement below seems to have ink as well.  What is the problem?

    The cartridge life will undergo a number of factors.  I suggest the following:

    • Always keep the printer powered by a live outlet.  Power turned off with an external switch causes more ink to be used to serve the print heads.
    • Use draft printing modes or econofast when possible.  It uses about half the ink of the modes normal or best impression and is generally very good for common text printing.
    • Do not use excessive cleaning cycles. (You are OK here already).
    • Review XL cartridges.  They cost about 2 X the price but can deliver 3 X pages.
    • Do not change the cartridge until the print quality deteriorates.  The low ink indicator is a warning that your ink becomes low to give you time to buy a replacement.  You don't need to change the cartridge until it actually runs.
  • HP Photosmart 7520 inserted new cartridges, toner ink drops photos

    My Photosmart HP required in new cartridges, I have inserted four new and the printed photos smeared ink; the ink is out on our fingers.  Put old cartridges check, printed in pink.  Reintegrated new cartridges, printed photos still smeared ink.  Please notify.  (I got these cartridges from the HP site).

    Hi @biblebabes,

    I understand that you have replaced the cartridges and the photos are forthcoming from smeared. I can help you with this.

    I have a document with a few steps to try to see if this will solve the problem.

    The streaks of ink fixing, faded prints and other common print quality problems.

    Here is information on how to manually clean the cartridges.

    "Ink cartridge problem," "Incompatible cartridge" or "Ink cartridge failed" Message Displays o...

    This document provides details to manually clean the print head.

    "Missing or doesn't have a printhead" Message appears on the control panel.

    What operating system do you use?

    Mac OS X: how to find which Mac OS X Version is on my computer?

    How to find the Windows Edition and the Version on your computer.

    Try to print on plain paper to see if you have the same results if you use a different type of paper.

    What kind of paper do you use?

    What have been the results of the diagnostic Print quality report?

    Good day!
    Thank you.

  • printer says no ink after I change cartridge cannot print

    I have a HP Officejet Pro printer.  I ran out of ink and replace the cartridge but still cannot print.  The message is always replace the ink cartridge.

    Contact HP support, of course.

  • HP Officejet Pro 8500 a: printers print only after the new cartridges installed

    Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

    Hey @janh1058,

    Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

    I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

    It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

    • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
    • Repeat three times if you still have print quality issues.
    • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
    • This to improve the print quality?

    If you use always the same question, I have a few more advanced troubleshooting tips:

  • HP Officejet Pro 8500 not low ink printing

    I have printer HP Officejet Pro 8500 A909g all-in-one wireless.  I use laptop computers with Windows XP 32-bit, and Windows 7 Home Premium 64-bit.

    I received an error message "Unable to print" - replace the following ink cartridge to resume printing (HP 940 M).  I replaced the single cartridge and all the cartridges and still have the error message.  I thought that maybe the Magenta Ink Cartridge, I bought was the problem and I tried another new cartridge of ink Magenta.  The error message was always the same.

    I followed the "solving a problem" to "replace following the empty ink cartridge after I installed a new cartridge.

    I even replaced the printhead to see if it would fix it, but no resolution.  Before replacing the print head, I could see the ink levels and he would show levels of ink full and empty intermittently.  Now it is blocked by the error on the screen and neither will meet press OK and continue.

    This could be the cause of this error message?  You have a solution?  Is that all I can try to correct this error message?

    Dennis

    It sounds like the problem of reading ink cartridges could be caused by a bug in the firmware of the printer. There are a few things you can try to clear the glitch. First of all, make sure that you have the latest firmware installed in the printer. I'll link the instructions below. If the problem is still there after that, try to do a hard and partial reset. Do the hard reset first and if that does not work, proceed to the partial reset. If none of that works, the printer is locked on the error and must be replaced.

    Update the Firmware

  • Reconfiguring a printer wireless deskjet 3520 on the new network.

    Hello... I bought and installed my deskjet 3520 on my wireless network and 2 laptops about 1 week ago.

    Everything was fine but then a PC started refusing to connect to the network.

    Technical support to the Belkin unhooked all the network and uninstalled everything... then reconfigured a new wireless network. Call Net2.

    Access both the web very well on Net2 PC but the printer connects is no longer makes sense if he still thinks I'm on Net1.

    So... the question is... What is the best way to get the 3520 to be accessible on Net2 on BOTH computers.

    I didn't want to screw up whatever it either so have not tried whatever it is me again!

    I'm reasonably notified have the installation disc. Win7 operation on both computers. Wired ethernet connection available and can connect each PC with a USB stick if necessary... but really want to use both wireless. I also have original HP print and scan doctor installed from the installation process!

    Hope that helps and thanks in advance!

    No problem!

    When you post again, I'll check in.  I wish you the best in getting the printer is connected to the new configuration of the network.

    If you need assistance I am more than happy to help.  Have a wonderful and safe trip!

    Jason

  • Since arriving in a new home, my printer wireless not working wireless

    Original title: prnter wireless Questions

    I have a wireless all-in-one lexmark x 4650 printer.  Currently, we moved and had to changed internet service providers and now my printer does not print wireless... what should I do to get the printer to pick up the new wireless network and wireless reprint?

    You will need to do the initial Setup again to tell the printer how to connect to your new wi - fi configuration.  Search in the manual.  You probably have to connect via a cable (USB?) to do the installation.

Maybe you are looking for