7520 no scan, no computer connection

Similar Questions

• HP OfficeJet 8740: OfficeJet 8740 loses Scan for computer connection

  HP OfficeJet 8740 loses functionality Scan of the computer and requires a reboot to restore. The 8740 is connected via USB to a docking port that is connected via USB for laptop toa. The laptop doesn't go to sleep.

  "The HP imaging device is not found."

  Extended error information is 8, [(1,0, -1)]

  Hello

  Such a potential doe to a communication problem.

  Try to connect the USB directly to your PC and not via the docking station, restart the PC and follow if you see similar behavior or not.

  If it doesn't happen when you're connected directly I recommend you to check if there might be an update of the firmware available for the docking station, if happen you I suggest trying another USB cable and check for the difference.

• "Scan to computer" the printer only works for admins

  HP Officejet 6700, OS X Lion. Latest version of the software.

  Only admin users can scan the printer using the screen touch "Scan to Computer".  The non-admin users get communication errors. The computer is listed and after choosing works very well if the admin user is the active connection. But if a standard user is the current user, then it does not work. Scanning HP utility does not connect on the standard user account to "Activate the Scan of the computer". That translates into a communication error. But return to the admin, and it connects.

  Surely, it works in a context of user multi for non-admins. Do the other admin users is not an option.

  Standard users can use the HP scanning app on the computer, but the family loves the conveinence of the button "Scan of the computer. Its a nice feature. But seems broken.

  Fixed it! I just needed you to give me advice in the right direction. File on the file plist property seemed incorrect, so I changed to match the other hp plist file:

  iMac27:LaunchAgents pdivita$ ls-l * hp *.
  -rwxr-xr-x 1 pdivita admin 395 com.hp.devicemonitor.plist May 26, 2012
  -rwxr-xr-x 1 root wheel 673 com.hp.messagecenter.launcher.plist January 19, 2010
  iMac27:LaunchAgents pdivita$ sudo chown root: wheel com.hp.devicemonitor.plist
  Password:
  iMac27:LaunchAgents pdivita$ ls-l * hp *.
  -rwxr-xr-x 1 root wheel 395 com.hp.devicemonitor.plist May 26, 2012
  -rwxr-xr-x 1 root wheel 673 com.hp.messagecenter.launcher.plist January 19, 2010

  He now works in any account. Possible sound when I tried to fix my problem of no printing in January, one of the suggestions involved edit this file plist for HP Device monitor has not started, because it has been reported to cause problems in the past. Too bad repair disk permissions did not catch it. Thank you very much. Scan of the computer is a nice feature. (Although, the constant polling of devices HP monitor I see in the activity monitor always makes me nervous.)

• HP Officejet Pro 8600 Plus: HP Officejet 8600 does not scan to computer more - after having moved from the House

  Equipment:

  HP Officejet Pro 8600 more

  MacBook Air mid 2011

  Mac OS X Lion 10.7.5

  ASUS router DSL - N16 (new)

  I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.

  My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!

  Details of what I tried:

  1. Uninstalled HP software.
  2. System preferences / Print & Scan - removed all printers.
  3. On the front of the printer: you click Network and disconnected.
  4. Off, computer, printer and router.
  5. Tour of router on. The printer is turned on.
  6. Used the wireless configuration wizard.
  7. Chose my router - "Found WPS router".
  8. The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
  9. Turned computer on - check the connection to the router OK.
  10. System preferences / print and scan - Add printer. He sees my printer - I select this one.
  11. Option to download and install the software of Apple-selected.
  12. Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
  13. Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
  1. Go to support.hp.com/gb-en/drivers - type in the printer model.
  2. Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
  3. HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
  4. Click the HP Installer dialog box. Ignored HP ePrint offer.
  5. "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
  6. Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
  7. Software installed with success, but still need to configure the device. Press to continue.
  8. Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
  9. 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
  10. Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
  11. Back to the installer - congratulations! Successfully installed.
  12. Utility HP ok - prints ok.
  13. On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
  14. In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
  15. In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
  16. Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
  17. Try Apple Image capture - no devices specified in the list of devices.

  Hello

  First, make sure you have the latest firmware installed as follows:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series---N911/4322915/model/4323647/document/c02919168/

  Then, try the following:

  1. Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
  2. Select Network Configuration.
  3. Select direct Wireless Configuration.
  4. Ensure the Direct wireless is enabled and take one step of his password if such a value.
  5. Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
  6. Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?

  Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.

  On your screenshot, it seems that your router do not transfer packets to multicast to the need...

• ENVY 7640 e: scan TO computer device

  Computer and printer connected wireless.  Prints and copies fine. Scan initiated computer very well.  The problem is during a scan of the e series WANT 7640.  It will scan pages 2 and after that, the analysis fails.  The network is fine.  The software is up to date; uninstalled and reinstalled.  The printer was unplugged for 3 minutes and restarted.  So far, no treatment of discussion online.  I need to be able to launch an analysis of two sources; the purpose of my purchase.  Thanks for any help.

  Hello

  Try to do a full restart of the cycle as follows and chck for the difference:

  1. Disconnect the power from your router for 10 seconds, plug back in and allow the router up to 3 minutes to start.
  2. Restart both the printer and then the Mac.

  Now try to scan from the printer and check for the difference.

  If it persists, you see the scan to the State of the computer as active and in the HP utility Greem?

• OfficeJet Pro 8630: Remove computers in the menu "scan to computer" on my OfficeJet 8630

  Hello

  I would like to know how to remove computers in the menu "scan to computer" on my OfficeJet 8630. Some of the computers on our network no longer exist, but they still appear in the menu display 8630 When you select the computer to send a scan to.

  Thank you

  Rex

  Hi Rex63,

  Unfortunately, I see no way to delete these old connections in the printer menu.

  However, it seems that power the printer off and on again removes network printers in the scan list if they are not connected to the network.

  Looks like you could work in an office environment where the printer is still on, a reset of the base could do.

  If this does not work, you can also try a "hard reset" in which the printer is turned off and unplugged for 60 seconds.

  Finally, an update of the firmware is out for the Pro JO 8630 11/05/2016. If your printer does not have the auto-update feature enabled, you can try to update the firmware. You will find here the firmware update instructions.

  I hope that one of these solutions help!

• HP Envy 7645 e-all-in-one-seri: screen scanning / Scan to computer / select a computer

  The screen scanning / Scan to computer / select computer

  "Select computer" shows a computer that no longer exists... How can I remove the computer? Before getting rid of the computer, the printer software has been uninstalled.

  Hello there! Welcome to the forums @SandyLY 

  I read on the way in which you no longer have a certain computer, however, the printer it still lists as a detection option of.

  1. I'd say trying to power cycle the network devices first, which can remove this PC in the list of printers:
  Turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).
  Plug the router back in and wait another minute, turn on the printer and the computer.

  Check the printer to see if the PC you have more is always listed or not.

  2. If the PC is still listed on the printer, check out this guide to set up the scan of the computer to the correct computer:

  A "found no computer', 'Necessary connection' or 'unsuccessful analysis" Message appears for HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e - all-in - One Printer Series

  Good luck, I hope this helps

• Officecjet 8600 Pro: can not scan to computer

  At the printer for a few years. Started by, scan to computer worked.

  Then it would work after a reboot of the pc for a period of time before stopping.

  Now, I can not work at all.

  I * think * this is part of an update of the firmware, the printer automatically.

  Attempt to activate scan of the computer in the HP utility, it says 'Communication error. Impossible to comminucate with device.

  However print and scan from the pc works fine, so the printer communicates. In addition, utility HP can see other things such as ink levels.

  Suggestions welcome.

  Hey @Ian_O,

  I see you encounter some problems with the scanning of your Officejet Pro 8600 e-all-in-one printer to your computer Mac OSX 10.11. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If the printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the control panel and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, Hewlett-Packard and run Uninstall HP.
  6. Restart your Mac.
  7. Download the latest drivers by clicking on this link.

  At this point, you should be able to print and scan. If you are unable to scan, please let me know how the printer is connected to your Mac and I will be able to help you further.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP AIO 7640: Scan-to-computer Envy 7640 means communication error

  Many scan-to-computer malfunction. Start w wireless mode, will have to remove/reinstall the software. Amended in ethernet mode, was fairly reliable (v HP 39.0) later. Printing from Mac & iPhone AirPrint to 7640 is OK. Manual scan from Mac to 7640 OK. Under: HP Utility w / devices /Scan to computer = try to activate the analysis, then the computer Scan is disabled. If check enable scan of the computer, then get communication error. I would like to address this problem, otherwise there are other brands that work.

  Hello @RWGIL,

  It is a great place to get help! I read your post and see that
  I want to help you solve this problem.

  It looks more like a software problem, try the following steps: Scan network connection is lost (Mac).

  Should help to repair disk permissions and reset the printing system.

  You can click on the "accept as a Solution" If the problem is resolved and the 'Thumbs Up' for my effort. Please hold me. Good luck!

• HP Photosmart 7510 not scan to computer (MacBook Air)

  Hello

  I have a HP Photosmart 7510 connected wireless to my home network and I can't select my computer when parsing the list for the computer on the printer.

  I use a MacBook Air with OS X 10.8.2

  I've updated all my drivers, reinstalled the software and disconnected/reconnected to the network several times.

  I can print to the 7510 my computer.

  I can scan the 7510 using the HP software on my computer

  I am unable to find 'activate Scan to Computer' in the settings on my computer (and all instructions on this Web site are for Windows)

  We organize also several computers window on our network, and these show all in the analysis of computer selection and can be analyzed successfully to. (without going through the HP software installed!)

  What is missing for me to scan to my computer? Scan to other computers is not an option (for reasons of confidentiality) and scanning the computer is also not ideal, because I bought the printer for the analysis of it infrastructure.

  Thank you

  Emma

  Hi Emma,

  If the Scan of the computer does not appear under the HP utility, more liekly something went wrong in the HP installation wizard.

  Try these steps and let me know if that can help you:

  First reset the system as follows:

  * Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.

  Click on the Apple menu and then click on System Preferences.
  Select Print & Scan.
  Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system.
  Click OK to confirm the reset.
  Type your user name and password.
  Click OK. The printing system resets.

  Then, go to Applications\Hewlett - Packard\Device Utilities and follow the HP installation wizard.

  Now open the HP Utilitiy and search the computer Scan in the scan parameters section.

  Kind regards

  Shlomi

• HP Color LaserJet M477fnw MFP: Scan to computer button disappeared

  Hello, I saw similar comments of the same issue, but none with a solution.  The closest is this: http://h30434.www3.hp.com/t5/LaserJet-Printing/How-to-fix-missing-quot-scan-to-computer-quot-touchsc...

  Problem: We have a new printer that we have Setup.  During the installation process, on the touch screen, provided the message to "Scan to Computer".  We used the option to make sure it worked and took part in the computer we wanted.  We restarted the printer, and the option is now missing!  The option "Scan to Computer" has completely disappeared.  Where it was once a touchscreen button / option, no longer exists.

  Printer: HP Color LaserJet M477fnw MFP

  OS: Mac OS X 10.8.xx

  I downloaded the firmware update, but that doesn't work either.  I tried using the verification of updates of the touch screen of the printer, it can never connect.  I connected to the internet, I connected directly on a hard line, still no connection.  I literally just bought this printer yesterday, with a 2-year service plan, drove an hour to the next closest store that had it in stock and it gives me nothing else problems.

  I have unplugged and waited a minute.

  I've uninstalled and reinstalled the printer and the software from my computer.

  I'm out of ideas.

  Hello @gfrd3489

  If you talked about scanning to the icon post from work or option after pressing the icon of the scan on the printer itself that one has been dropped by HP since she had so many questions with that like on some devices will only scan flat and not of ADF.

  If you notice you still have other options such as scanning to USB key, scan to e-mail or scan in network on the printer folder of are next to the HP scanning app on the PC for windows and mac

  Devices most recent are not supposed to have this option on the first place and the firmware and normal updates which will remove devices more alumni who have it

  There were a few M477 which were sold to vendors when it first came out which was which, but as soon as he gets the first update will be deleted

  hope that clarifies the question

• Scan to computer HP 8600 Officejet Pro Plus problem.

  Scan to computer on with my Officejet 8600 Pro Plus printer not working in my office.  I can use the Scanner by typing the IP address in Internet Explorer.  I am running Windows 8 Pro.  I have a connection through a router from Qwest Wireless.

  Aelmquist, if you upgraded your system to Win8 to an another earlier version of Windows, you will probably need to uninstall the printer software and reinstall. First of all, make sure you delete the printer from programs and features, Device Manager and devices and printers. After you restart your computer, follow the link below and then install the drivers and full software features.  I guess that your machine is 64-bit, but if it is not you need to go back and download the 32-bit version of the long drivers.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=4132&product=4323659&sw_lang=

  Doing this and let me know how it goes!
  

• HP ENVY 4501 Scan to computer for Google Chome

  I use Google Chrome on an Acer Chromebook.  All downloads for Chrome is current as it is updated each time I connect.

  I installed my 4501 want to PRINT from my Chromebook and everything is priting well enough.

  I have CANNOGt SCAN TO COMPUTER since your software is ONLY AVAILABLE for Windows 8 and MAC and since the CHROMEBOOK do not use a CD, but uses the CLOUD for all is a matter of difffent.

  I have a coirse would like to BE able TO SCAN GTO WORKSTATION, but don't know where to start INSGTALLING SOFTAARE for GOOGLE CHROME, so any HELP would be APPRECIATED.

  George M Weinert V

  [email protected]

  Double post:

  http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/HP-envy-4501-scan-to-computer-for-Google-Chome/m-p/4761555

• Can not scan to computer w/new HP Photosmart 6520

  -New HP Photosmart 6520 was installed 2 days ago. ePrint successfully as well done. I can scan to an email via eprint, but cannot parse the document to my computer. The message of the printer tells me there is a USB connection error.

  -J' quit and connected a new USB cable and still nothing!

  -Also, I see that in my programs that the only thing listed in the HP 6520 folder series is the product of the studies and nothing else.

  -Is the reason why I can't scan to computer?

  Hello

  Please turn on your computer (Windows) computer analysis:

  (a), double-click on the icon on the desktop.

  (b) select the Scan of the computer,

  (c) click on Enable

  d click OK/apply.

  You can also click Start with Windows.

  Kind regards.

• Scan to computer inavailable

  Hello

  I have two HP Officepro 8625 in two places.  I have a Dell laptop, running Windows 7 to use in two places.

  My 8625 office displays a message "Scan of the computer is currently unavailable."

  Printing work OK, but when I try to copy a document he cut half of it.

  I uninstalled and reinstalled the latest drivers, always 'no joy'.

  Any suggestion would be appreciated.

  Thank you

  '

  Hi @KT168,

  Welcome to the Forums of HP Support!

  I see that you are unable to scan with your printer HP Officepro 8625. I will definitely do my best to help you.

  Software Printer Setup &-> click on Manage scan of the computer-> click Activate Scan to computer.

  Try disabling the firewall and anti-virus.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  Restart the computer.

  Try to activate the scan of the computer again.

  Please try scanning using the analysis of the HP.  What were the results?

  Please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  Here is a document that I recommend that you try, HP printers - a Communication or connection error displayed when scanning.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!