EA 8500

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• White printing on a HP 8500 A910 Office

  I bought a new Mac Book Pro, but I can't print more than on my desktop HP 8500 A910. It worked perfectly with my old computer. that was a Mac Book Pro 2009 and was Yosemite top. After reading a lot of discussions on El Capitan looks like that is the problem. After the last update in El Capitan 10.11.4 it began to really connect to the printer but the print blank pages.

  Someone else this problem? What is the El Capitan or the printer? If the printer does anyone know what I should buy to be compatible with the El Capitan?

  Help, please.

  The HP support site indicates that the printer is compatible with El Capitan. http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8500A-e-all-in-one-printer-s erie - A910/4083864/model/4083967/driv... and has a link on how to install the driver by using Apple Software Update: series http://support.hp.com/us-en/product/HP-Officejet-Pro-8500A-e-All-in-One-Printer---A910/4083864/mod ele/4083967/docu...

  The following information on the printing of blank pages may also help: series http://support.hp.com/us-en/product/HP-Officejet-Pro-8500A-e-All-in-One-Printer---A910/4083864/mod ele/4083967/docu...

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.

• Jam - HP Officejet 8500 pro error - please help, deployed without return option

  Jam - HP Officejet 8500 pro error - please help, not deployed to M.E. no return w/lovely HP option

  I have a month old HP Officejet 8500 Pro, which suddenly give a paperjam error message.  There is no paper jam.  I spoke with HP Technical Support making long resets even blow the bowels to air without result.  It must be a simple mistake.  I saw it reported on other boards, but it seems that everyone is simply trading on their printers.  Not an option, like HP, in their infinite wisdom will not replace a defective unit overseas.

  I thought that there is a paper feed guide that hung above the paper tray.  It's hangin' is low... but maybe I was mistaken. If I tilt the printer back it will feed and eject a page, but not print.

  If someone at HP would be so likely to enlighten me I would willingly do what is necessary to take part, or whatever...

  Help... Help... Help...  Thank you...

  Here is a link that will help you.
  http://goo.GL/vxhuH
  
  It may be a sensor that went bad in the printer that generated the message.

• Upgrade of Windows 8 results in 0kb (empty) scan files, Officejet Pro 8500 A910

  It's totally weird.  I used my printer wide for analysis while on the original install on Windows 7.  I always use the touchkeyboard of 8500 and "scan to network folder" and put in a file name.  After 8 of Windows Installer, I get the name of file in my directory, but the pdf file shows 0kb and will not open.  I installed the new driver.  I ran the 'Scan' doctor and he says that everything is OK.  Printing works fine.  I'm on a wireless home network.  Scanning to a device memory works OK and scan using the HP printer Assistant works OK.

  Earlier, I tried scanning a doc 4 page to my folder of network again.  I'm not usually in my monitor when scanning, but this time, I noticed that the 0 KB file, with my correct file name, appeared in the designated scan Directory before the end of the analysis.

  I don't do this.  I really don't know what to look for.

  The only thing I can think of at this point would be an another full uninstall, but this time go in Program Files and program (x 86). Once you are in each file, remove the HP folder. Then, access devices and printer and make sure that the printer is not yet listed under Server properties. Then, run a registry cleaner to clear the odds of a room be left behind. Finally, restart the computer and try to reinstall the printer. Let me know what happens.

• OfficeJet Pro 8500: There is no driver for the Officejet Pro 8500 for Windows 10?

  Cannot find a driver for the Officejet Pro 8500 on Windows 10

  Former driver is blocked running.  Where is an updated driver?   Worked very well under Windows 8.1.

  Reinstall the driver of windows 8.

• HP Deskjet 8500 has all-in-one: printer printing and scanning in black

  Printed OK yesterday. Today it is printing full black pages, on black settings and color.  Also the complete black page scan.  Has been at rest - not off.

  Hello!
  Welcome to the HP community @ebe7fos,

  I read on how your prints and scans are now completely black when you use your Officejet 8500 printer and wanted to drop to help. Try the steps and answer all the following questions please and responds with the result, and we can go from there if necessary.

  Reset the printer and make sure it is plugged directly into a wall jack, avoiding the power and surge protectors toolbars:

  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  1. How the printer is connected (USB / wireless / wired / Bluetooth)?
  2. Did you test functionality of the hardware (made copies) and they work successfully?
  3. Have you tried printing from different programs?
  4. Have you tried to uninstall and reinstall the software?
  5. Run the print and Scan Doctor and understand the results.
  6. Have you made recent changes to your establishment (moving, upgrade, downgrade, new software, new router, etc.)?
  7. Have you tried using a different USB/Ethernet cable?
  8. You see messages of error codes and if so, what they say and where do you see them?

  If you have trouble, let me know and I'll do my best to help.
  
  Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!
  
  We wish you a wonderful day

• OfficiJet 8500 910 has scan "fails" using Mac 10.10 Yosemite.

  Now that I have installed Yosemite 10.10 my OfficeJet 8500 910 a, connected wireless, is unable to run a scan.  When to access the scanner via the Capture of Image or system preferences utility start > printers and Scanners, I get the message "cannot open the session on the device.

  I followed the steps on the HP site to make sure that I use the latest HP drivers.  The scanner was working fine in the Mavericks.  The printer features seem to work very well.

  Thanks for your suggestions.

  Hi @LGGeiger

  I understand that you can scan is no longer since the upgrade to Yosemite 10.10.

  Please follow the following steps and let me know the results of your efforts;

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Officejet Pro 8500 printhead don't align

  Recently bought an Officejet Pro 8500.  But followed installation instructions the printer can't align the print heads.  Have reinstalled the print heads, heads cleaned, etc.  but in vain.  Auto diagnostic test indicates the two print heads are good.  If I click 'OK' when the printer gives the alignment fails message. then I can print a document, then the printer goes through the whole ending print head alignment process again with the same failure message.   Any thoughts on how to solve this problem? Thank you.

  C.

  Had the same problem, called technical support and when getting the serial number, I noticed the paper along the back of the printer tray had been dislodged by my son and why the printer not to would bring line with not properly.

  Easy difficulty... heres to hope you have the same problem.

• HP Officejet Pro 8500 has more full-full Reset

  I have this same problem:
  
  http://h30434.www3.HP.com/T5/other-printing-questions/HP-8500A-premium-A910-the-touch-screen-will-re...
  
  I tried a partial reset and reset semi complete but does not work for me, I hope that someone knows a way to do a full-full reset like this:
  
  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/OfficeJet-8500-reset-help/m-p/170462
  
  but for my HP Officejet Pro 8500
  
  Thanks for the support

  I read people talking about pushing the book button and the button nine as they plug the unit back in... I'm confused because my 8500 has isn't ONE of these buttons, unless there is a hidden pannel I don't know.

  My printer refuses to print any of the computers on the network. You turn off, turning on and maybe he'll print for a few minutes, maybe not.

  I also left unplugged overnight and it was always the same questions. Today I did a software factory reset, then reconnected to the wireless network.

  Any suggestions appreciated because I'm SUPER irritated with this device.

• HP Officejet Pro 8500 All-in-O: all-in-one HP Officejet Pro 8500 printer - A909a

  Is it possible to print from a phone Nokia 635 to the printer above?

  It is an android system.  I'm a little new to this.

  Thank you

  The HP Photosmart 5520 of the e-all-in-one printer features are more advanced than the 8500 when it print of smartphones - they use Android or Windows operating systems.  I recommend that you try to use ePrint with the 5520.  Here's how to put in place:

  • Front panel of the printer, press the icon of webservices/ePrint:
  • If you haven't already done so, activate your webservices and press OK to enable the automatic updates of printers.
  • When finished your printer will print a sheet of info announced his claimcode (which is the first part of the ePrint address preceding [email protected]).
  • If you were able to activate Web services successfully, you now have two additional printing methods that you can use with your Android and Windows devices:
  1. ePrint by email (note that this method is the best option when you use the Windows phone and one of the two options when you use the Android) - to use this feature, simply send the content you want to print (emails, photos and file attachments) by e-mail to the address of your printer @hpeprint.com.  You can use the email app on your Android device to do and for convenience, you can save the address of your printer to your contacts.  Earlier in this post, remember that the address of your ePrint printer would have appeared at the bottom of the slip of webservices.  Click here to learn more about customizing your ePrint printer's address.
  2. ePrint HP ePrint (second option for Android phone) App- click here to install the HP ePrint app.  I generally recommend this method above others as the ePrint application give you the ability to customize your print jobs, print the photo and files stored on your device and print from the web.  Click here for more information on how to use the HP ePrint app.

  Let me know if you need additional assistance.

  Have a great day,

• HP 8500 has more: phone service online

  I don't have my 8500 printer connected to a telephone line, do not use the fax and did not for many years.  Yesterday, I received the phone line in use message. The printer seems to work fine but not past not in mode 'sleep'.  I tried different suggestions of unpluging the power cord etc, but nothing seems to eliminate this message.   Any suggestions?

  Hi, once again

  The initializaiton was a success and the printer said alignment has been a success.  When I try to print, it will show that it is printing, but finally it displays "Printing error" in the print details screen.  No error message appears on the computer.  I have to go to the printer screen to see that there is a mistake and not print.

  The print and Scan Doc you disconnect the power and the router I did.  Then the network was not connected, so it goes through the steps of setting up who succeeded.  Then it wants me to register my machine.  But there is no other error message.  I have print and scan Doc once again, and then he said that I had to update the software I did and then we found two questions which he said fixed it and it should print but it does not print.  Then I tried your semi Full Reset and it is printing!

  He always 'phone use message' line... but I am so happy that she prints I guess that's what I get with a printer 4 1/2 year.  It may just be temporary but OK for now.

  Thanks a lot for not giving up and try several solution.

  Peggy14

• Pro 8500 more send faxes received to my email

  All my incoming fax used to be sent to my email address, now no more? Can U help please?
  
  Stannie

  Hi Stannie,

  The following assumes that you have installed full feature software AND that the software is fully functional.

  Excerpt from Page 50 of the User Guide:

  Set up the scan to E-mail

  You can use the printer to scan documents and send them to one or more email address
  addresses as attachments, without additional scanning software. You don't need to
  analyze the files on your computer and attach them to e-mail messages.

  NOTE: If you use the HP Officejet Pro 8500 a (A910a-f), you can only use
  Scan to network and Fax folder in network folder. To find your model number,
  See the printer model number.

  To use the e-mail scanning feature, perform the following steps:

  Step 1: Define the profiles of outgoing e-mail

  Configure the e-mail address that will appear in the FROM part of the e-mail
  message sent by the printer. You can add up to 10 profiles of outgoing e-mail. You can
  Use the HP software installed on your computer to create these profiles.

  Step 2: Add e-mail addresses to the e-mail address book

  Manage the list of people to whom you can send e-mail messages to the printer.
  You can add up to 5 e-mail addresses or groups of messaging, as well as their correspondents
  contact names. To add e-mail addresses, you must use built-in Web printer
  Server (EWS).

  Step 3: Configure other e-mail options

  You can configure the SUBJECT and body text by default which is included in all e-mail messages
  messages sent from the printer. To configure these options, you must use the printer
  EWS.

  Step 1: Configure outgoing e-mail profiles

  To configure outgoing e-mail used by the printer profile, follow these steps
  your operating system.

  Windows
  1. open the HP printing software. For more information, see software HP printer
  (Windows).

  2. double-click on shares of Scanner and then double-click Scan to e-mail Assistant...

  3. click on new and then follow the instructions on the screen.

  =======================================================================

  EWS designates the embedded - Web server read about it in your user's Guide.

  It is a Web page interface, that you can use to control and interact with the installation program and the features of your printer.

  You can open the built-in Web server in your favorite browser:

  • Open the browser at a blank tab / print this page
  • Enter the IP address of the printer such as the address of the Web page.

  for example

  Enter 192.168.1.16

  and the browser will open the Web page for your printer at http://192.168.1.16/

  Don't forget, the address IP of YOUR printer will be different.

  =======================================================================

  Click on the thumbs-up Kudos to say 'thank you '.

  While I strive to reflect best practices of HP, I do not work for HP.

• OfficeJet Pro 8500 a: ADF not recognized in the scanning window

  I had to reinstall my 8500 and the ADF show up as an option in the HP scan window. The charger works in copy mode. I reinstalled using the original disk shipped with the printer and have also tried to download the software and latest drivers.

  Scanner works fine using the glass, but I can't use the ADF. I uninstalled the printer and reinstalled several times.

  Any ideas?

  Hello
  
  Thank you for using the HP Forums.

  You can try this alternative software:

  HP extended Scan
  
  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi
  
  Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.

  Make sure that when you scan, the 'Source' is selected as 'Use if loaded document feeder' using the ADF.
  
  Let us know if it works.

• My HP OfficeJet Pro 8500 A910 cannot locate my network computer that you want to scan.

  My HP OfficeJet Pro 8500 A910 runs on Windows XP, wired network.  It allows to print from my desktop workstation, however, the printer will not locate my computer workstation for scanning.  I can't find any way to enable the analysis of the it function on the shortcuts the scanning HP or an HP printer connection.  I rebooted both my workstation and the printer, but still no connection for scanning.  Printing works fine.

  Hi hhcubed,

  You will need to open the stock Scanner Solution Center and then click on enable the Scan to computer

  

• Office jet pro 8500 a: elimination of printer, was this encrypted model? How to destroy the hard drive?

  This model encrypted?

  If this is not the case, how to destroy the hard drive? Where is the hard drive?

  Hi @Diane47,

  Thanks for joining the Forums of HP Support with your request to printer.

  I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer you plan to elimination and you wonder if the hard disk is encrypted and how to destroy the hard drive. I would like to help with that.

  HP Officejet Pro 8500 has e-all-in-one printer don't have a hard drive. It contains a very small amout of memory, so it can keep in memory the printer and fax settings.

  You can clear the memory by restyoring the printer back to the default values.

  1. on the printer Panel, select Setup.

  2. from the Configuration menu, select Tools.

  3. on the Tools menu, select Restore Factory Defaults.

  HP offers to recycle their products for you. If you want to know more about it, please click here.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!