Factory reset wireless router connection problems?

Hello

I recently did a factory reset on my HP6745f desktop running Win7 sp1 and I don't know if my problem is with HP or Linksys/Cisco (my router). I already contacted the support Cisco who reported the problem seems to be "a matter of HP, a corrupt driver or other third-party issue" and then offered to help, for a price. I'm hoping to avoid that if possible.

This office computer is directly connected to the router via an Ethernet cable. Cisco software was that I want to install that 'control' of my router (called Cisco Connect) and when I try to install the software, I get a message saying: "We could not find your router" (that's why the software will not install) - although I am accessing internet through that router. Even if I try to enter my network name and the password, it cannot find anything. I am also unable to access the router via my browser "168.198.1.1".

I am unable to connect wireless with the same desktop so, my 2 wireless laptops have no problem of connection at all, which leads me to believe it's something specific to my desktop pc.

The Cisco Connect software has already been installed on my desktop and it worked fine. I guess my question is: someone has any suggestions for me? This could be a driver problem? How can I identify what (s) for 'check '?

Any help would be greatly appreciated.

I thought about it! My router can use a "network key" to connect other computers to the router. I guess when I reset my pc all this info has been removed and the router could not communicate.

I have just created a network key on a flashdrive USB of my laptop, plugged the USB in my office and hop, I reconnected properly. Thanks for the suggestions, I really appreciate the help.

Tags: HP Desktops

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