HP laptop G72: HP laptop G72 - material of the CD/DVD drive

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• All of a sudden my laptop does not recognize the cd/dvd drive.

  Just today my cd/dvd drive is not recognized. My laptop is HP Pavilion dv6244us, Vista Home Premium software. The cd/dvd drive is only a factory with LightScribe. In Device Manager there is a yellow! next to the name. When I double click on it, it says what follows in the device status area: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "I'd appreciate any help you can give.

  Thank you

  Chris

  Hi Chris,

  First, try the automated Microsoft fixit at the link below.

  Vista

  Check if the drive works now.

  If it still does not work, click on the Menu start, open the all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

  sfc/scannow                (Note that there is a space between sfc and /)

  Let the entire process, then the output type and press ENTER.

  Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

  Kind regards

  DP - K

• laptop does not recognize the cd/dvd drive

  I am trying to play a dvd, but my D drive seems to have disappeared from my laptop. How can I get that back.

  http://support.Microsoft.com/kb/314060

  "Your CD or DVD drive is missing or is not recognized by Windows or other programs"

  See if the info on the link above to help you.

  See you soon. Mick Murphy - Microsoft partner

• My laptop does not recognize the cd/dvd drive, gives the error message 19 and cannot load/reload driver TSST. Any suggestions?

  Device Manager says: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19).»  Mr. Fix - it (Microsoft) indicates the CD/DVGW TSSTcorp TS-L632M ATA Device drivers & filters are corrupted or damaged.  Mr. Fix - it could not download the updates/drivers for TSST.  Mr. Fix - it has been able to get the computer to recognize, but unable to take the function of CD/DVD.

  Hello

  Perform the following methods and check if it helps.

   

  Method 1:

  Please run the difficulty of following article and check if that helps.

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

   

  Method 2:

  You can read the following article to see what might cause this problem.

  When you insert a CD or a DVD, Windows Vista may not recognize the disc

  http://support.Microsoft.com/kb/939052/en-us

  If you had recently upgraded the computer to the Vista operating system or install the Service Packs, then try the steps as described in the following article.

   

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

  http://support.Microsoft.com/kb/929461/en-us

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

   

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/  

  Hope this information is useful.

• The CD/DVD drive in my laptop is missing or not detected by my Acer Aspire 4520?

  A while ago my laptop Acer fell and the CD/DVD drive pulled after its fall. I thought for sure that it was broken and my laptop. Fortunately it seems not that this was the case and after that put in does what it normally would, the green light would flash and it seemed to work again. However, I never thought not to test with a DVD or CD to see if it actually worked. Is that recently that I started to use CD for games and other and I found the driver to read the discs, but nothing happened thereafter.

  Well for some time now, I tried to find a solution to my problem. The driver seems to work, but when it comes to playing the discs it do anything more. Some of my other programs such as Windows Media Player saying that my laptop is missing the driver CD/DVD. I also went to the menu of F2 from the laptop to the startup and after looking around, I find that there is no entry for the CD/DVD drive and that the entry is empty. I'm not sure why my laptop can't detect the drive. I tried many things such as the Microsoft Fix It, but ends up giving me an error saying that some components are not well read or something similar to that.
  Any help is greatly appreciated and if there is anything that I can provide for any further help I will do it gladly.
  I should also mention that the CD/DVD does not appear in Device Manager.

  Hi Emmanuel,.

   
  It's a hardware problem, your CD/DVD drive is not detected by your computer. I suggest you to follow the steps and check if it helps.
   
  Method 1: Check if your CD/DVD drive is detected in BIOS Basic Input Output System ().
  
  IMPORTANT: BIOS change / oxide of additional metal (CMOS) semiconductor parameters incorrectly can causeserious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.
   
  Method 2: Follow the steps in the link and check if that helps.
  Your CD or DVD drive is missing or is not recognized by Windows or other programs

   
   
  You can also try to contact Acer support and check if it helps.
  http://secure3.TX.Acer.com/findsystem/FindSystem.aspx?title=contact+support&brand=Acer
   
   

• My HP Presario f 700 laptop does not recognize my CD/DVD drive and will not burn or play CDs or DVD movies.

  My HP Presario f 700 laptop does not recognize my CD/DVD drive and will not burn or play CDs or DVD movies.

  I have a lightscribe, CD/DVD player, and I started having problems about a month ago... I tried to burn a lightsribe CD and my computer told me that I didn't have a CD Lightscribe drive (I!)... then when I just tried to burn the music on the CD, he didn't do it either... Finally a week ago, I tried to play a movie on my laptop, and that does not work either.

  When I insert in the film or the cd, the drive lights up and I can hear the work, but it is as if she has no connection with my laptop and my laptop is not picking up the CD/DVD drive try to play a movie or a cd.

  A friend suggested that I go to the HP website and am trying to download a driver, but I didn't know what to do once I got to this website, and I don't know if it will work.

  If you know how to solve this problem, or if you have had a similar problem with your computer, please help, thank you.

  Hello

  Try the microsoft 'fix - it' for your problem below

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  and read this information too

  http://support.Microsoft.com/kb/982116/en-us

• The CD/DVD drive reads not my HP laptop.

  My problem: I'm trying to upgrade to 64-bit on a laptop Windows 7 32-bit of Windows Vista; However, the CD/DVD drive cannot be read in my computer or Device Manager.

  I already tried application Fix - It Microsoft, but to no avail.

  I am not confident in working with the registry files, but if there is a simple and straightforward process to follow, I can handle.

  Help, please!

  Hello

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ==========================================================

  After the foregoing:

  References to Vista also apply to Windows 7.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
  Setup after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Do step 2, you would need to know the registry entries to try then to ask the system and
  Manufacturers of devices as well as checking with the Mycelial forums. Of course, check for the firm - update
  Ware. If you can find reliable registry entries to try and need, we can help automate that
  process once the information is known.

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and the
  correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• I have tried to download/reinstall CS5 that my laptop current doesn't have a dvd drive, but even after downloading the files, it will not install

  I have tried to download/reinstall CS5 that my laptop current doesn't have a dvd drive, but even after downloading the files, it will not install

  When you ask a question you will need to provide some basic information

  Mac or Windows and EXACTLY what version of the operating system?

  Recent Mac AND Windows operating systems have been known to cause problems "weird."

  Using a full account of computer administrator with read/write permission?

• My laptop is HP with Windows XP, the CD/DVD drive reads "not accessible".

  It is HP laptop with Windows XP, say "inaccessible" CD/DVD drive can someone help here?

  Hello

  -Did you change on your computer before the show?
  -What edition of Windows XP is installed on your computer?

  Follow these steps and check if they help.

  Step 1:

  I suggest you follow the steps in this article and see if the problem still occurs.

  http://support.Microsoft.com/kb/315350

  Step 2:

  Run the "fix it" article and check if this is useful.

  http://support.Microsoft.com/kb/982116

• Why my laptop can't read the CD/DVD?

  I used the same CD/DVD before and it worked fine, but now non of my works of cd/dvd. My laptop cannot read one of my CDs! When I put the cd and double click on the Bd - rom drive (d) it says to insert a disk in drive D! It's because of the BD - ROM drive (D :) instead of drive(D:) de CD-ROM?) I tried every fix it! Help, please!
  Thank you! I REALLY APPERICIATE IT!

  Hello

  Have you all what that key Blu - ray installed on your computer recently?

  For some reason, it seems that your CD/DVD drive is now as if it were a Blue-ray player. As far as I know, this model does not Blue-Ray support, so something must have corrupted or changed the behavior of this player.

  I would you recommend to visit the Sony support site and download and install the latest drivers from the DVD to your PC model.

  In addition, it is a good idea to run a virus scan on your PC with any anti-virus software you use

• NB200 laptop cannot boot from USB CD/DVD drive / blinking cursor

  I have a toshiba nb200 - 11L, a little less than 2 years (no guarantee!). Recently, it has developed a problem that prevented him from starting the system and all that happens is I have a flashing cursor in the upper left corner of a black screen. The partitions of the options only are F2 and F12, but these will not allow me to enter in safe mode or use the toshiba recovery option.

  I bought the toshiba on cd rom recovery disk in order to complete a re - install but the bios displays only the HARD drive and floppy drive as an option and it doesn't seem to be any way to add new options.

  I checked the hard drive that seems to be ok. I fear that the problem may be the motherboard that I think will make any repair uneconomic.

  Any suggestion will be highly appreciated.

  Thank you. Keith

  Let us know if new CD/DVD player could help you solve this problem...

• Why the CD/DVD drive is not detected by VISTA OS: laptop HP DV6000

  Tried the system restore, it will not be displayed.  BIOS shows is not the CD, but 'my computer '.  How can I get the CD/DVD to be detected by the operating system: VISTA Home Premium?

  Hello

  Try the microsoft 'fix - it' for your problem below

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  and read this information too

  http://support.Microsoft.com/kb/982116/en-us

• I have a Hi - quality laptop computer which, for some reason, the cd/dvd drive does not seem to run anything either just begins to spin and stop to stop anyone can help?

  I tried to load several games I've played on this computer in the past, but now, it won't record the CD are in, it just keeps asking for me to put the cd. I tried a cleaning upward and uninstalled the program now, it will not install because it can not find the disc. Help, please!

  Try running fix:
  Your CD or DVD drive cannot read or write media
  http://support.Microsoft.com/mats/cd_dvd_drive_problems

  If this work try another challenge it:
  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.Microsoft.com/kb/982116
  You can also make manual correction under "Let me fix it myself" Windows Vista

• DVD drive broken on my laptop Satellite M35x

  Hello

  the CD - DVD drive on my laptop Satellite is apparently broken, and I've thought about buying a CD-DVD external drive and would appreciate help.
  In case I have to re - install Windows, I'd be able to do this with an external CD drive, because I believe that I need to boot from the CD to start the reinstall, and I do not know if the laptop will "recognize" the external hard drive?

  Thank you
  Bob

  As far as I know external optical disc drive will not be recognized and you will not be able to launch the installation of the OS. To be honest I don't understand why you prefer this external solution.
  I don't know what model of laptop you have exactly, but optical drives for laptop are not expensive, especially for older models of laptops.

  Almost every laptop can deal with several compatible readers and replacement is very simply. You can do this alone. So if you want to replace the drive to let know us what model of laptop do you have exactly.

• My laptop has stopped communicating with my CD/DVD drive

  Why my laptop stopped communicating with my CD/DVD drive, D drive?  When I put a CD in the player it swirls, light comes on, but there is no indication on the screen. I bought an external CD/DVD drive that plugs into the USB port, but he did not see anyone.

  Hello

  Glad to know that you have addressed the issue. Your efforts to solve this problem is appreciated. Please do not hesitate to answer, in the case where you are facing in the future other problems with Windows.