HP OFFICEJET PRO 8610: Fax problems

Similar Questions

• HP Officejet Pro 8610: HP Officejet Pro 8610 - cartridge problem

  My HP Officejet Pro 8610 has a "Problem of cartridge" error on the display screen. I tried all the troubleshooting steps and it will not erase. I replaced the ink with new genuine HP ink which is the expiration date and I contacted HP. They sent me a new print head and new ink to installation as well. This has not fixed the problem. Help, please!

  Hi @JLovin,

  Welcome to the HP Forums!

  I noticed that you get an error "Cartridge problem" with your HP Officejet Pro 8610. And I'm happy to see it for you!

  Check that all the steps in this guide, a "lack of cartridge" or "not compatible ink cartridges" Error Message, have been completed. If these steps do not resolve your problem, and you have already tried new ink cartridges and print head. Then the printer will need to be repaired / replaced. Please contact HPtelephone support for further assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Good luck!

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

• OfficeJet pro 8610: printing problem mac Mail 8610

  Cannot configure the scan to e-mail. Installed the most recent driver. MacBook pro, OS X10.10.Scan compatible laptop. The data entered in s-t-e even with regard to the email (Comcast) which is working, checked with Comcast. Test shows constantly "Server unavailable".

  Even more bizarre! Open utility scanning HP, print selected to the computer icon. Printer and the computer detected. Message says print to work enablrdClosed window. Choosinf email icon print product previosly errors described.

  Use the printer screen chose scan to computer and after selecting my computer has been awarded an email in PDF menu. 3 pages scanned and when chose not more scans all 3 pages appeared in a single PDF document in an email ready to be sent. It seems that bugs are in the instructions, not the program.

  Len

• OfficeJet Pro 8610: OfficeJet Pro 8610 - driver problem Windows 10

  I'm having a problem with this printer.  I installed and removed a bunch of times and it won't work.

  Plrinter's talk, I can navigate to in a browser web, I replaced the cable network and power cycling the routers, firewall is turned off.   Something is not woking with the installation of the driver?  I have remove the device, and then download the software/driver from HP and it doesn't fix it?

  

  Hello again Kavitz,

  I suggest you contact HP Total Care.  A representative from HP will be able to help you in real time so that you get the problem solved now affixes to the waiting for a response on the Forums.  A representative from HP will also have the possibility to use remote assistance if you decide to follow this path.

  Please click on the link that I provided in my previous post on how to contact HP directly.

  Thank you once again for your time.

  See you soon,.

• HP officejet pro 8610: hp officejet pro 8610 printing problem

  I printed the Page of quality Diagnostic and see white lines through the colored target Test 3 blocks. I cleaned the print head using the menu configuration and reprinted Page diagnosis but still see the same white lines. I had to take the cartridges from the printer before cleaning the print head?

  Thank you.

  Hello

  In step 8, clean print head isn't on the physics of cleaning of the print head, but this is an internal routine that performs the printer.

  Clean print head must be performed while the cartridges are in the print head. What you did is correct.

  I suggest to replace one of the ink cartridges ink level is less than 25%., especially the colored blocks where you see white lines in them.

  If the problem persists (white lines in the sights of test 3.1), then follow the steps mentioned in Solution 8 and 9.

  I suggest getting a new printer.

  If you are in the United States, you may be equipped with an option to upgrade. Dial 1-800-474-6836

• OfficeJet Pro 8610: Cannot receive faxes

  I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

  I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

  I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

  Hello @foxtail09,

  Welcome to the forums of HP.

  I understand that you Officejet Pro 8610 is unresponsive to faxes.

  I would like to help.

  Everything seems correct.

  Your phone line has a service of voice mail on this subject?

  Voicemail could be intercepted the fax before that the printer gets it.

  Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

• Problems printing to office 2007 - OfficeJet Pro 8610

  I have a new OfficeJet 8610 Pro who don't print from Office 2007 (Word and Excel). Print jobs that are submitted to the printer go into a black hole somewhere and never find yourself in one file printing or to the printer.

  To support cat HP printer driver DeskJet 6980 to allow printing, but I consider that it is a workaround rather than a permanent solution.

  I can print from a web browser form. I can't print a test page with the devices and Sound > devices and printers > HP OfficeJet Pro 8610 (network), but I CAN print a test page for print management > custom filters > all printers > OfficeJet Pro 8610 (network).  FAX and scan to work. I can access the printer through the built-in Web server.

  Suggestions or help?

  My environment: I-7 desktop PC running Windows 7 Pro SP1 with all the current patches. 8610 printer connected via ethernet using the static IP address.

  Printer: driver 13.33.0.2473 software 032.000.090.45518 firmware FDP1CN1416AR

  Fixed a problem. I created a new user (account) Administrator profile and found that I was successfully able to print to the 8610 since all Office 2007 applications.

• OfficeJet Pro 8610 - error setting up Fax Wizard I don't use a proper phone cord

  I have a single line by Time Warner Cable telephone system that is a set which includes the cable TV, internet connection of road runner and digital phone. I use a system of wireless phone with a stand-alone answering machine which works very well.

  I'll just put up my new printer Officejet Pro 8610 and crossed the Fax Setup Wizard to use my voice single line telephone and fax system just as I did with my old HP Multifunction printer it replaces.

  Everything seemed to connect and to work very well when one had the Fax Wizard to perform the test at the end of the installation procedure. As a precaution, I ran the consecutive times to test with the answering machine turned on and turned off and twice he spent in all categories, and once it failed to indicate that the phone cord was not the right kind.

  I used the RJ11 cable supplied with the printer, but it wasn't enough long reach the phone in the wall jack that I connected an additional RJ11 cord so it would reach. So the two cords to have only 2 pods as they should.

  I am trying to determine why I get together and pass and fails with the same set up?  If I need one RJ11 telephone plug cord in the wall to the printer?  Or am I running a subsequent wizard test too soon after a previous?

  I would appreciate any comments or suggestions about the reason that I feel this inconsistency.

  Thank you

  Hi coollx,

  Welcome to the HP Forums!

  I understand that your HP Officejet pro 8610 is indicating that you are using the wrong phone cord. I'm happy to help you with this problem of Fax!

  It is possible that what you need is a cord of unique phone from the telephone jack in the wall to the printer.

  I recommend to read these faxes guides:

  • How to connect your fax HP to a line ISDN, ADSL, PBX or VoIP device.
  • Can't send or receive faxes.

  I hope this information helps and thank you for posting!

• OfficeJet Pro 8610: Get the Permission of HPeprint or security problem error

  I used printing wireless for several months successfully to print from my work computer, but am now able to print to the e-mail address provided.

  The error reads 'your message was not delivered because of a permission or a security problem.  It may have been rejected by a moderatory, the address can only accept email from certain senders, or another restriction to prevent any delivery.

  The Organization rejected your message: hpeprint.com. »

  I've reconfigured my printer to my router.  Any suggestions?

  Hey @LoreeW,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I understand that you have a few problems with ePrint using your HP Officejet Pro 8610 e-all-in-one printer.  I want to help you with this.

  I recommend that you first check your printer to verify its intact ePrint connection:

  • Touch the icon (webservices)
  • If you see an address @hpeprint.com, I recommend that you try to send a test ePrint from a different email domain than what you use on your work computer.  If it prints correctly, we can rule out your printer as being a factor in this particular issue.  If your printer's Web services is enabled is more, re - enable.  Any problem would occur with this, click here to access another relevant post I created.  Scroll to my suggestion re: setting a manual DNS as this tends to help by allowing the webservices where fail the normal steps.

  If you were able to send your printer work ePrint of any e-mail domain other than the one you use at work, read on.  Click here to see an HP ePrint article that focuses on the various factors that can contribute jobs ePrint not printing not.  Note that some areas of corporate email may become incompatible with ePrint due to the presence of a digital signature in the outgoing message template.  EPrint jobs you send work meet these criteria?

  Please let me know the result of your troubleshooting by responding to this post.  Thanks again for reaching out in the Forums - we are always happy to help you.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below.

  Have a great day!

• OfficeJet Pro 8610 - answering a call by phone, and then receive a fax remotely

  Hello everyone

  We just purchased and installed a Pro Officejet 8610 as a fax on our home/office phone line.

  The phone line also receives regular calls and a phone is connected to the line BUT 2 FLOORS above.

  Is it possible to receive a fax after having responded to the call from the phone?

  If the phone was near the Officejet we can start the fax by using the touch screen, but this is not the case.

  We had a standard fax machine (Sharp UX-238) that can be started remotely directly from the phone that answers the call simply typing "5."

  (see also http://files.sharpusa.com/Downloads/ForBusiness/DocumentSystems/MFPsPrinters/Manuals/MX6240N_7040N/c...

  One wonders if similar behavior or is available on the Officejet Pro 8610.

  Hello

  If yo, pick up the phone and hear a fax sounds, "123" from your phone dial, and which should cause the fax answer the call.

  If you do not see this response, make sure that the Mode of Error Correction is enabled in the printer setup and check again:

  1. On the printer Panel, drag the screen to scroll to Setup and then press the Setup icon ( ).

• HP Officejet Pro 8610: Problems for install HP Officejet Pro 8610 e-all-in-one printer on Windows 10

  We have a HP Officejet Pro 8610 e-all-in-one printer that is connected to the network.

  The printer is installed and can print successfully from 3 desktop with Windows OS 10.

  4 desktop pc with Windows 10 is not able to install the printer drivers.

  When addind printer with device to add the printer is recognized and installed, but only the driver scanner.

  We have tried to remove the printer some time but without success.

  Also, we tried using various HP and Assistant tools, but these tools can not install the printer driver.

  Adding the printer manual, also don't do not install us the printer driver.

  The only driver installed is the scanner.

  We are out of ideas, you can help us with all the great ideas.

  Sincerely,.

  Gilbert

  Hello

  I'm glad to hear that your problem is solved and everything works fine now.

  Good day!

• Laptop computer connection problems Toshiba for HP Officejet Pro 8610

  Hi, I just unpacked my new HP Officejet Pro 8610 and after close to two hours still unable to connect it with my laptop.  I have a Toshiba Satellite S55 A5257 8.1 Windows running.  The printer shows that it is connected to the correct network (with no other network name of the network).  I tried setting up with the normal settings, then with firewall disabled, then with the firewall and antivirus, stop and went through all the suggestions on the software to solve problems of installation failure that has been suggested to install.  Have also tried to turn the router off and on again and also turn off the laptop and turn it on again.  Also the printer is off and turned it back.

  I'd be more than happy to try other suggestions that anyone could have.

  Update: a little while later, I have at least been able to print using a usb cable, but is not always wireless.

  Hi Jimbo867,

  Welcome to the HP Forums!

  I see that your HP Officejet pro 8610 does not connect to your Windows 8.1 with a Wi - Fi connection. I'm happy to help you with this problem of connection!

  Please see the following guides:

  1. "Can't find the printer" message appears on the computer during a Network Installation.
  2. The printer keeps Wi-Fi connection.

  I hope this solves your problem and I thank you for posting!

• HP Officejet Pro e-all-in-8610: HP Officejet Pro 8610 - error Code: "0xc19a0013" (printhead missing or failed)

  I bought the printer (e-all-in-one printer HP Officejet Pro 8610) in January 2015.  The printer was working properly - fax, copy and scan, until two days ago.  Now, it doesn't print at all.  Received an error code: "0xc19a0013" (missing or does not have the print head).  An expanded version of the error code reads: "the print head seems to be missing, not detected, or incorrectly installed.  Error: 0xc19a0013.   The printer uses a removable printhead, HP Ink cartridges (black) 950 and 951 (cmy).  I used the diagnosis of HP support recommendations: all software and firmware for this printer is installed. HP ink cartridges are not low or empty; remove the printhead ink cartridges and reinstall them.

  There are several steps in the recommendation of troubleshooting, but I stopped to lift the printhead.  Because of my technical inexperience, and there were too many ceveats (attention, attention, proper relocation and etc..)  with the removal of the print head which could cause problems more serious.  Then, I stopped to remove and clean the print head.  Also, used the doctor to Scan printer HP for assistance. Tool to clean the printhead does not.   What worries me most with the 0xc19a0013 error code is his explanation: the print head seems to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is happening with the error code that I received and the resolution of the printer malfunction.

  Contact HP technical support at the 800-474-6836 for more options.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.
  Language-country selector.

• OfficeJet Pro 8610

  Can I plug my Officejet Pro 8610 into a surge protector with multiple sockets or must it go directly into the wall jack as was the case with my previous printer a 8500?

  Hello

  You can try to hook the printer through a surge protector and to verify it works, however if the printer would not get enough power it can cause different issues such as the quality problems with the unit sanner (for example during copy, scan or fax), the error message of false as a jam of transport, network of stability or power problems problems such as no answer while pressing the power button or "standby mode".

  If you experience these issues, it will be essential to connect the printer directly to a wall outlet and it is always recommended to ensure its implementation by my experience.

  Shlomi

• HP OfficeJet Pro 8610: HP OfficeJet Pro 8610 do not print

  Hello

  I use OfficeJet Pro 8610 as a network printer. Three computers have access to it. Two PC works fine with the printer, a - is not. The problem is the computer with Windows XP (the other two are: also a XP and Windows 8).

  I installed the drivers and software with CD. OJ8610 is visible, it is under "devices and printers".  When I try to print something I get messege that the page is sent to the printer, but later there is no reaction. There are no jobs in the queue.

  Can you provide assistance for this situation?

  It seems that my problem is solved. I did it, it's always before trying your solution.

  That's what I did:

  1. I uninstalled the drivers and the software of the instrument;

  2 rebooted in Safe Mode;

  3 restarted again and started Windows normally;

  4. connect the device to the computer via the USB cable.

  5. install the drivers - NOT to launch the HP CD, but using "Add new printer" Wizard in "printers and faxes" under the control panel (when asked for the location of the drivers, I indicated on the HP CD).

  6. I printed the test page - and it worked.

  7. then, I installed the device as a network using CD HP printer.

  8. I have test page printed successfully as a network printer using my camera.