OfficeJet Pro 8630: ink cariage jam and non-existent paper jam

My printer is a little more than a month and the print head had to be replaced on the first day and was able to print 1800 pages with no problems and now a month or so later she constant ink cariage jam and no paper jams and past every 5 to 30 pages. Also tried each end help on support page


Hi @michael6582,

Thanks for trying!

The printer must still be guaranteed if it is about a month. These printers come with a one year warranty.

There may be a problem with the printer hardware. I suggest you contact HP Support by phone they may have addition resources that could help lead to a resolution.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link:

Step 2. Enter the product number or select Auto detection

Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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