Problem installing software for a purchased HP2544 today

Hi all

I tried to install the software using the CD but I get a blue screen and memory dump came?

I went to the HP website and downloaded the latest software and drivers for it, 64 - bit Windows 7, but I still get the same error during installation.

I tried to install this several times tonight.

Someone at - it ideas?

Have never had this problem before installing any software in the past.

Thank you very much

Rob.

Hello Robflyer3,

Welcome to the HP Forums!

I understand when you are installing the software from the CD or the HP website you receive an image screen blue/memory. I will do my best to help you!

You connect to this printer wireless or USB?

I need to know at what time the blue screen occurs during installation? Did you see an error message when this blue screen? If so, please send the code of error on this post.

I would recommend a running System File Checker by following this Microsoft document here. This utility under Windows that allows users to find corruptions in Windows system files and restore the damaged files.

I will seek forward at the hearing on your part have a good night!

Tags: HP Printers

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