HP ENVY 15 USB failed t

I have a laptop HP Envy 15 old two week running Windows 8.1. Today I plugged my mobile phone to the laptop to sync my music and the phone was NOT recognized as a device. Then my keyboard and mouse logitech immediately stopped working. They work via a mini usb bluetooth key. I tried to restart and it does not solve the problem. I checked Device Manager and some usb devices showed yellow. They have been

-Intel 8 series / C220 Series USB EHCI #1 26 8
-Intel 8 Series / series C220 EHCI USB 2 # 8C2D
-USB Root Hub (xHCI)

I rebooted in diagnosis and tested every USB port and it says that the USB ports were very good. Restarted again, and still nothing worked. I followed the steps to uninstall the devices, then restart, and nothing happened except that now the bad devices are listed as "Universal Serial Bus (USB) Controller" and "unknown device". I tried to reinstall the driver, nothing helps. HP and Intel sites do not have a driver for Windows 8.1 package that works. HP Intel Chipset Installation utility installs properly - "an unknown error has occurred. The Setup will exit.

I checked the event logs, and they had a few events on the device "pointer". 'A pointer device has reported a bad logical range angular', 'a pointer device has reported a bad physical angular range' and 'a pointer device did not report a valid unit of angular measure.

At this point, ports allow to well, but still will not connect whatever it is connected to them. Is it just a simple failure or is there something I can do to get this working without having to send the laptop back?

Yep, it's a bad mother and HP it replaced under warranty.

Tags: Notebooks

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