I have a HP PHotosmart Premium while a single C309g - is no longer black. Ink

Similar Questions

• Photosmart premium 3-all-in-one does not print black ink

  My C310 series 3-all-in-one hp photosmart print no black ink on the page.  The cartridge is new, and all ink cartridges are full.  The printer is 3 years, just one month out of warranty.  I downloaded all the updates, I'm sure and went to the website of hp troubleshooting page.  I followed all directions, twice and still no black printing.  Please help, I don't want to buy a new printer!

  Under Tools, I see only "Clean cartridges" not "clean print head."

  When I chose "Clean cartridges" twice, black ink printed!  Hooray! Once I have this post, hopefully get back to the page to say the problem is "solved"!

  Oh, while I have you on the line, while the cartridges were being cleaned, I got a message saying that I had to download the latest hp drivers, because those I have is not compatible with this version of Windows.  However, I download the latest drivers for 8.1 from your web site when I had a terrible paper jam.  After that I downloaded the latest drivers, this problem has been resolved.  But, given that I get this message re incompatibility, I need to re-download?  It was only a couple of weeks (up to three) that I downloaded the drivers.

  Thank you once again!

• HP photosmart Premium All in o: how to print in black ink only, when all the colors are empty except new black tank.

  In the past, I was able to print with cartridge black new xl size, although all colors are empty city black photo.

  I have upgraded to OS to win 10 and my printer does not print with black ink only.  I ran a test and black ink appears here.  I print a few things ok in black only before having to make a reset in progress and had to reinstall a ton of programs and software.  No matter what I do with the properties, it will not be printed on the page and try to use colorful tanks that are empty.  It was never a problem before using win 7.  Please help ASAP!

  There are a few things to check:

  • Make sure the paper type is set to plain paper.  If Auto is selected and is confused with the Photo paper paper or photo paper is selected only the color and photo cartridges will be used.  (The pigmented black ink cartridge is not compatible with photo paper).
  • Define advanced settings for printing in grayscale, black ink only.  Otherwise, the printer may by default using inks from color for chart areas, since this offers a better print quality due to the smaller droplets of ink color.

• HP Photosmart Premium Fax all-in-One Printer-C309a-new black ink cartridge will not print

  I just installed a new black cartridge (made by HP) what print quality became poor in the middle of a job.  He completed the job just fine, but when I tried to print later, the parts of the document that are in color/black and white will be printed.  Black is simply absent from the document.  the level of supply shows as thin and all the diagnostics indicate that there is no probem.  I have not received the error messages.  I tried to turn the printer power switch.  I tried to clean the print heads.  I tried to uninstall & reinstall the cartridge.  I do not have the black cartridges extra to try to see if that does not solve the problem, but as stated above, it worked at first.  I have just printed on ordinary regular white printer paper.  I tried all the relevant measures in the troubleshooting document of poor mailed print quality HP elsewhere on this page.  nothing worked!  another post mentioned someone resetting the printer, but did not say how it was done.  any ideas on a solution? Thank you!

  To reset the printer, follow these steps:

  While the unit is turned on, remove the power cord at the back of the printer. Wait at least 30 seconds, then plug the power cord to the back of the printer, then turn on the device. That will complement a power reset.

  Now, lack of black printing can be the result of a number of things. If it's only missing say when printing from Word, then print settings in Word are set to grayscale only (or something similar) which would exclude the black cartridge. If all programs, so it's either the main print in grayscale settings only the value or the cartridge/print head is blocked to the top/Sales. If this isn't the print settings, then create a report of print quality and follow the steps described in this document:

  http://support.HP.com/us-en/document/c01624986

• HP Photosmart Premium C309g do not print black ink

  Hello

  My HP Photosmart Premium C309g (CD055A) will not print black ink even if the cartridge is full. He's going through the motions of printing but the pages come out blank. It prints colors, they are not as dark as before, so I know that black is not working. I have cleaned the print heads, turned off the printer, unplug the printer, restarted the computer, but nothing works. I get colors on the report of the print quality, but the printer status report comes out blank. I bought a new black ink cartridge (564XL) think the previous one was defective (levels showed a 75% ink) but I still have the same problem. Any suggestion would be appreciated. Thank you.

  Hey,.

  I see you have done some troubleshooting on the issue of the print quality that you are experiencing.  I would make sure you did all the troubleshooting steps available for your research problem in the document following the link.

  Print colors are the colors should not when the C309 Photosmart Premium printing.

  If you have completed all these steps, then I check the status of your printer warranty.  If it is out of warranty, you should consider the solution provided by Bob_Headrick in the thread found here.

  Hope this helps,

  Jason

• HP photosmart 5515 all-in-one: HP5515 all-in-one black ink will not print

  I'm having the same problem that other messages that I have seen posted - my black ink will not print

  Help!

  You can try to unlock the black cartridge using a cotton swab soaked in hot water.

  Turn the printer off by removing the power cable.

  Remove the black cartridge & you we see a wire mesh DAB gently with the Q-Tip.

  A cleanup operation between attempts.

• Hi I have a HP Photosmart Premium C309 while a printer usually pick up paper

  My all in one printer reviewed the loading of the paper in the main tray. I can't see any paper stuck anywhere. I'm puzzled... any advice would be appreciated.

  The steps in this troubleshooting page can help.

• I have a HP Photosmart premium fax C309A series printer using windows XP

  My printer is not operable. The switch unit power switch is turned on and the two small blue lights below are also on. If I press the power button / nothing happens. The display panel is blank.  I looked at disconnecting the power cord from the printer to see if it lights up once I plug it again. I hesitate to do as the manual suggests is not for that. Any ideas?

  Hi eyebill66,

  If the printer is currently inadmissible, remove the power cable at the back of the printer and the wall outlet. Wait 30 seconds and then reconnect to the printer and the wall.

  Please let me know if the printer started working again, or if it goes back to the non-responsive State.

  Thank you!

• My Photosmart C6380 all-in-One is a liked print black ink.

  It prints color OK.  He is 3 years old and works fine.  I tried to replace the black cartridge with two different new.  I turned the printer market, print a test page, cleaned and aligned printheads without success.  Any ideas on what to try next?

  Thank you for your help.  I wanted to just inform you of what I ended up doing.  I called HP Total Care for the customer service.  They would not not more troubleshoot without perception of a tax, even with the purchase of the new print head.  After hearing the steps I took, they recommended to buy a new printer.  I took the new Printhead and put the old return while they were on a new printer information and return to the print head.  Once I bought a new printer through them, they informed me that I could not return the printhead bought.  The funny part is, once I put the old printhead, it has started printing black again.  Who knows for how much longer, since there is obviously a problem.  So I bought a new printer, but was not allowed to return the new print head, even if it was not working and was brand new.  Very pleased with your support... not so happy with HP Total Care.

• HP Photosmart C309a does not print after I installed new black ink cartridge.

  Printer was working fine until I replaced the black ink cartridge.
  Does not print the text in black on the printer test page.
  The States new HP printer installed cartridge.
  All other colors are working well and were replaced at the same time.
  Tried cleaning cartridges - pulling the cartridge and put back in - turning the printer off and on again.
  Also tried to restart the computer.
  Could there be a problem with the ink cartridge itself?

  REAL SOLUTION. I had the same experience, spent hours pulling my hair like children had project do to school and it was 22:00.  Your cart is clogged! Here IS THE SOLUTION! (: 1) remove all ink cartridges. (2) extract the carriage that circulate in the ink cartridges by lever on the right and the trolley lifting vertically. (3) wipe any accumulation of visible ink on the outside with clean cloth or paper towel. (4) THIS IS THE KEY: keep transport under hot running water to empty all the handwritten entries in the irrigation channels that distribute ink. Keep rinsing in clear water i.e. no sign of ink. (5) trolley dry with clean cloth and blowing in areas, you can access in order to remove the remains of the water. (6) let transport air-dry overnight. (7) Re-install transport, then reinstall the ink cartridges. 8) ENJOY YOUR PRINTER. (9) I saw many entries on this topic dating back two years, without real solution offered. I am an automotive engineer in unemployment. If HP (or anyone else) would like to hire a smart worker, engineer in the Detroit area, please inform. Thank you!

• Have Photosmart Premium C310a. Ongoing problem to the loss of communication with the printer

  I have a HP Photosmart Premium 310 Ca and am running Windows XP.  About every month my computer loses contact with the printer.  The network works fine as is my email.  I tried restarting the computer, reset my router and the Setup error following to get instructions from XP. I tried to reinstall, and I can't seem to install.  I'm tired of this!

  I'm sorry that you are having this problem. There are several steps you can take to help your connection problem. First of all, when the printer is connected to your network, print a Network Setup page. On this page, use the ip address of the printer and that type in the address bar of your internet browser on your computer. Will take you to the server of the web integrated printer (EWS). Look for the Networking tab change the automatic ip addressing to public static ip (manual). You will then enter the ip address of the printer, followed by the subnet mask, and finally the default gateway, the info that will be on the Network Setup page you printed. Below, you'll assign 8.8.8.8 and 8.8.4.4 as the primary and secondary DNS. Who should manage the intermittent connection loss problems. With automatic addressing, the printer can request a new address whenever there is a network problem, which confuses the printer. Static IP or manual addressing, is tackling this problem. Let me know if it helps.

• Photosmart Premium C310a printing blank Pages

  I have a printer Photosmart Premium C310a that I already returned a printer to the store for this same problem. After that initial set-up of the printer was working fine (not to mention that the white lines printed in the photos, but I could deal with it). As I said, I returned the first because I couldn't get the printer to print anything. Would make sounds as it was printing, but then spit on a blank page, no matter how, I have printed or copied. I changed the ink in new ink and still no luck. When I tried to align the cartridges he caught around for a while and then he said "alignment failed". So I took the product back and it replaced. Got a new and same exact situation happened. Installed and worked great... Using the same ink that wasn't on the previous printer... Now, two days later only puts on white paper... Help, please.

  Thank you

  Matt

  The firmware update can help some of these problems:

  Install a firmware update

  Looking for a firmware update that could help solve the problem:

  1. On the product control panel, tap the Setup icon ().
  2. Support on the Web .
  3. Tap the updates .
  4. Touch of the product updates .
  5. Tap Yes to update. The update can take 10 to 20 minutes. Do not turn off the printer until the update is completed. The printer will stop and automatically start up.

  These measures come from this document:

  Print quality troubleshooting

• Mac osx support for photosmart premium c309g mountain?

  I have a HP Photosmart Premium 309 g and recently updated for Mac OS x Mountain Lion.  While the printer still prints, there is no support for the scan function.  Currently, HP is not an updated driver for the new OS.  Any suggestions on how to restore my ability to scan?

  Download and install this: http://support.apple.com/kb/DL907

  Reset the printing system:

  -Go to System Preferences > print & Scan
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  Scan using Capture of Image in your Applications folder.

• Cannot copy from the surface of the glass. HP Photosmart Premium Fax all-in-One, model # C410a

  Hi people,

  I can't make a copy of the surface of the glass of the printer. Automatic advance works great, time to take the paper and print a copy. In the past, printing from glass was not a problem. The error message on the printer says "Document Feeder Jam. Reload document, then restart of work. " The problem is that there not be jammed. I raised the lid of the printer and checked the ink cartridges, checked the paper tray and open the access to the rear of the printer.  I have an HP Photosmart Premium Fax all-in-One, model # C410a. All accepted ideas. Right now, I'm ready to start with a hammer.

  Oops, I got typo in my link.  I have the fix above or you can click here.

• PhotoSmart Premium C310a: Error code 06x1011bef

  I have a HP PhotoSmart Premium C310A get error code 06x10011bef, no idea what it is?  It was error 0x610000f6 I found to be 'Transport Jam'.  Found a sunken world of black ink cartridge cartridge everywhere inside the printer.  took the print head and cleaned and do not have this error more, but now the news.  Any help would be appreciated.

  Hello @Hummer49,

  Welcome to the HP support forums.

  I understand that you have found an error code after the cleaning of the print head of your Photosmart Premium C310A.

  Usually, the error refers to a print head or of ink system failure.

  He could have maybe been damaged during cleaning.

  Try to go though the following document.

  "HP printers - solve the 'problem with printhead,'"Printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error